Developing High Performance: Performance Management in the Australian Public Service

2012 ◽  
Author(s):  
Deborah Blackman ◽  
Fiona Buick ◽  
Michael O'Donnell ◽  
Janine L. O'Flynn ◽  
Damian West
Keyword(s):  
Performance Management ◽  
Public Service ◽  
High Performance

scholarly journals An Integrated Performance Management Model to Be Used By the Botswana Public Service Sector

2014 ◽  
Vol 4 (2) ◽  
pp. 26
Author(s):  
Theophilus Tebetso Tshukudu
Keyword(s):  
Performance Management ◽  
Public Service ◽  
High Performance ◽  
Service Sector ◽  
Management Strategies ◽  
Organisational Culture ◽  
Review Literature ◽  
Performance Model ◽  
Senior Managers ◽  
A Performance

The call for improved performance by government ministries and departments is not a new phenomenon in both the developed and the developing countries. The Botswana public service experiences problems which hamper the country’s ability to be competitive. It is therefore important to investigate strategies used by the Botswana public service for the management in performance. Performance management entails formally guiding, directing, measuring, evaluating and rewarding employee effort, competencies and talent to achieve organisational and strategic objectives (Boselie 2010, p. 173). Performance management is also a combined effort between a supervisor and employee to achieve organisational goals. This study investigates the performance management strategies needed for the effective management of performance in the Botswana public service. Subsequently to review literature, the paper proposes a performance management strategic model for the effective facilitation of the of performance management system for the Botswana public. The proposed integrated model serves as a basis for drawing up a survey questionnaire to establish the extent to which supervisors, line and senior managers in the Botswana public service agree or disagree with the model. The questionnaire was sent to a random sample of supervisors, line and senior managers in the Botswana public service, in the Gaborone, Botswana. The empirical results obtained from the survey were analysed and interpreted. They indicated a strong concurrence with theoretical performance management strategies presented in the study. On the basis of the literature that was completed and on the basis of the results of the empirical study, a performance model for the effective implementation of performance management in the Botswana public service was developed. It must be noted that performance management should not be done in a mechanical manner, but should be understood as an essential tool in achieving the vision and mission of an organisation. Performance management also does not take place in a vacuum. It is essential that an organisational culture be analysed to see in which aspects it fosters or hinders effective performance. The organisational culture should be crafted and reinforced to create a high performance environment. Specific attention should be given to leadership, learning and the alignment of individual, team and organisational goals. 

Managing Expectations to Create High Performance Government

2017 ◽  
Vol 39 (2) ◽  
pp. 185-208 ◽  
Author(s):  
Deborah A. Blackman ◽  
Fiona Buick ◽  
Janine O’Flynn ◽  
Michael O’Donnell ◽  
Damian West
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Service ◽  
High Performance ◽  
Organizational Outcomes ◽  
Individual Performance ◽  
Expectancy Theory ◽  
Role Clarity ◽  
High Performance Work Practices ◽  
Critical Components

Enhanced performance has been the focus of public administration and management research for years. High performance organizations have characteristics that differentiate them from others; they also utilize high performance work practices (HPWPs). A core HPWP is performance management, which seeks to align individual performance with organizational outcomes. We posit that performance management can enable high performance through managing employee expectations. Drawing on a study undertaken in the Australian Public Service, we demonstrate how using an expectancy theory lens helps explain how performance management can support high performance. We suggest that all three elements of expectancy theory—valance, expectancy, and instrumentality—need to be in place to support the creation of goal and role clarity, critical components of high performance. This offers practitioners a way of structuring effective conversations and scholars the opportunity to consider the theoretical implications of linking expectancy theories, performance management, and high performance.

Performance Management Transformation

2020 ◽  
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
High Performance ◽  
Best Practice ◽  
Call To Action ◽  
Daily Work ◽  
The Past ◽  
Great Debate ◽  
The Subject ◽  
New Research

No other talent process has been the subject of such great debate and emotion as performance management (PM). For decades, different strategies have been tried to improve PM processes, yielding an endless cycle of reform to capture the next “flavor-of-the-day” PM trend. The past 5 years, however, have brought novel thinking that is different from past trends. Companies are reducing their formal processes, driving performance-based cultures, and embedding effective PM behavior into daily work rather than relying on annual reviews to drive these. Through case studies provided from leading organizations, this book illustrates the range of PM processes that companies are using today. These show a shift away from adopting someone else’s best practice; instead, companies are designing bespoke PM processes that fit their specific strategy, climate, and needs. Leading PM thought leaders offer their views about the state of PM today, what we have learned and where we need to focus future efforts, including provocative new research that shows what matters most in driving high performance. This book is a call to action for talent management professionals to go beyond traditional best practice and provide thought leadership in designing PM processes and systems that will enhance both individual and organizational performance.

scholarly journals Organizational culture of the Public Service and features of its change

2019 ◽  
pp. 114-122
Author(s):  
Nataliіa Sorokina
Keyword(s):  
Organizational Culture ◽  
Public Relations ◽  
Public Service ◽  
High Performance ◽  
Psychological Climate ◽  
Public Servants ◽  
Public Authorities ◽  
The Public ◽  
High Level ◽  
Motivation To Work

The article is devoted to the study of organizational culture in public service. The essence of the concept of organizational culture is considered. It has been determined that organizational culture is an interdisciplinary phenomenon which concern several fields. Therefore, there is no single approach to understanding of this concept. It is indicated that organizational culture is a distinguishing feature of every organization and is a decisive factor in the success / the failure of the whole group. In the article, the author conducted a sociological survey among public servants. The purpose of the survey was to find out what major changes have occurred in the organizational culture of public service in recent years. Based on empirical data, it has been found that changes in organizational culture are very slow. Respondents noted that the majority of elements of organizational culture remained constant, such as: the culture of appearance; the individual independence and the responsibility; the interaction of members of the organization with each other; the physical and psychological comfort; the motivation to work. It is proved that a favorable socio-psychological climate in public authorities is very important. So, the high performance indicators of the authorities, the low staff turnover, the high level of labor discipline, and the absence of tension and conflicts in the group depend on it. The important elements of organizational culture, such as the motivation to work, the culture of appearance, the communication links both within the organization (between public servants) and outside (public relations) are analyzed. It is indicated that the leader plays a key role in communication. He must directly participate in the formation of a favorable moral and psychological climate in the group. It has been established that the process of changing organizational culture is quite complicated, requires time and effort, and high level of professionalism of leader. Changes very often cause discontent of the group, they are often perceived painfully. A strong organizational culture generates a positive image of the public service, which in is turn an important factor in raising confidence in public authorities. Therefore, it is necessary to continue to studied organizational culture, to monitor its formation, to improve and to regulate its changes.  

scholarly journals Issues Confronting Governance and Implementation: Sustainable Development Goals in Ghana

2020 ◽  
Vol 10 (3) ◽  
pp. 355
Author(s):  
Nkrumah K. Osei
Keyword(s):  
Sustainable Development ◽  
Service Delivery ◽  
Performance Management ◽  
Citizen Participation ◽  
Public Service ◽  
Sustainable Development Goals ◽  
Good Governance ◽  
Public Confidence ◽  
Public Service Delivery ◽  
Development Goals

Based on qualitative data from Ghana, this article explores the issues of governance and the extent to which its potential affects the implementation of sustainable development goals (SDGs). The article argues that, although it is largely understood that governance is about the practice of good government, its potential impact on the implementation of SDGs is limited in Ghana. This study advances that, while the implementation of SDGs in Ghana has paved the way for the application of good governance practice, in some cases, it is still trapped in the institutional and network framework that is touted to hamper quality public service delivery development and progress. However, it is suggested in this context that effective implementation of SDGs can be met if the systems and structures of governance are appropriately aligned using proper checks and balances. Additionally, the level of commitment, rule of law, and accountability must be improved to ensure equal participation for all. Finally, corruption must be fought to restore public confidence in the institutions of government and public sector networks while maintaining public trust and performance management with citizen participation to achieve effective public service delivery.

scholarly journals THE RELATIONSHIP BETWEEN PUBLIC SERVICES MOTIVATION AND ETHICAL LEADERSHIP WITH ORGANIZATION PERFORMANCE AT MILITARY TRAINING ACADEMY, NDUM.

2021 ◽  
Vol 4 (18) ◽  
pp. 01-08
Author(s):  
Fauzahani Pairan ◽  
Jessica Hai Liaw Ong ◽  
Mohd Juraimy Kadir ◽  
Nora Ibrahim
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Ethical Leadership ◽  
Public Interest ◽  
High Performance ◽  
Military Training ◽  
Public Service Motivation ◽  
Quantitative Research Methods ◽  
The Public ◽  
The Relationship

A public organization is an important sector in the administration of the Nation and it needs to remain relevant and accepted by society. The sub-sector such as services and security are the most important organizations that require high performance in society and the country to ensure security is always guaranteed. Military Training Academy, NDUM is an organization involved in various security and humanitarian operations either nationally or internationally. Accordingly, this study was conducted to assess employee motivation in public service activities by using the Public Service Motivation Model (PSM). The elements contained in the model are an attraction to public policymaking, commitment to the public interest, self-sacrifice, compassion, and ethical leadership. This study aims to analyze the relationship between Public Service Motivation (PSM) and organizational performance with ethical leadership among employees in Military Training Academy, NDUM. Quantitative research methods were used and questionnaires have been distributed to staff and instructors in Military Training Academy, NDUM, located in Kuala Lumpur by distributing the questionnaire and analyzed using SPSS 19. The results of this study showed that the attraction towards public policy-making (t=1.927, p>0.01), commitment to public interest (t=0.289, p>0.01), self-sacrifice (t=1.623, p>0.01), compassion (t=0.704, p>0.01) and ethical leadership (t=7.071, p<0.01). Ethical leadership encourages employees to participate in community service programs and improve organizational performance.

scholarly journals Explaining a Dark Side: Public Service Motivation, Presenteeism, and Absenteeism

2017 ◽  
Vol 39 (4) ◽  
pp. 487-510 ◽  
Author(s):  
Ulrich Thy Jensen ◽  
Lotte Bøgh Andersen ◽  
Ann-Louise Holten
Keyword(s):  
Public Service ◽  
High Performance ◽  
Panel Study ◽  
Positive Association ◽  
Public Service Motivation ◽  
Dark Side ◽  
Public And Private ◽  
Strong Positive Association ◽  
Public And Private Sector

Public service motivation (PSM) has many bright sides, but recent studies also find dark sides, connected to, for instance, higher stress and burnout. However, results on the PSM–absenteeism association are inconclusive. One reason could be that PSM increases presenteeism (going to work even when ill), which in turn increases absenteeism and counteracts—or even exceeds—PSM-based reductions of absenteeism. Based on a three-wave panel study of Danish public and private sector employees, we find a strong positive association between PSM and presenteeism and indications that the PSM–absenteeism link is mediated by presenteeism. The findings suggest that going to work even on days when employees feel ill is a potential dark side of PSM and that it may have long-term consequences for the extent to which employees are absent from their jobs due to sickness. This cautions managers not to expect that high PSM automatically guarantees high performance and low absence.

'High-performance' Management Practices, Working Hours and Work-Life Balance

2003 ◽  
Vol 41 (2) ◽  
pp. 175-195 ◽  
Author(s):  
Michael White ◽  
Stephen Hill ◽  
Patrick McGovern ◽  
Colin Mills ◽  
Deborah Smeaton
Keyword(s):  
Performance Management ◽  
High Performance ◽  
Management Practices ◽  
Working Hours ◽  
Work Life ◽  
Work Life Balance ◽  
Life Balance
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