Perspective Taking, Empathy, and Relational Conflict at Work: An Investigation Among Participants in a Workplace Conflict Resolution Program

2012 ◽  
Author(s):  
Diane LeBlanc ◽  
Debra A. Gilin ◽  
Kate Calnan ◽  
Barbara Solarz
Keyword(s):  
Conflict Resolution ◽  
Perspective Taking ◽  
Workplace Conflict ◽  
Relational Conflict

When Essentialism Facilitates Intergroup Conflict Resolution: The Positive Role of Perspective-Taking

2019 ◽  
Vol 50 (4) ◽  
pp. 483-507 ◽  
Author(s):  
Donna J. Yao ◽  
Melody M. Chao ◽  
Angela K.-y. Leung
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Perspective Taking ◽  
Positive Role ◽  
Intragroup Conflict ◽  
Constructive Conflict ◽  
Conflict Situations ◽  
Negative Effect ◽  
Intergroup Conflicts

Essentialism, a fundamental belief of the fixedness of social group essences, is often associated with negative intergroup outcomes. However, research is yet to explore the role of essentialism in intergroup conflicts, despite their prevalence. To address this gap, we conducted the first direct examination on how essentialism influences conflict management toward out-group members. Moreover, we examined perspective-taking as a positive factor in improving conflict management among essentialist individuals relative to their non-essentialist counterparts in intergroup contexts. Results across three experiments provided little support to the negative effect of essentialism on intergroup (vs. intragroup) conflict management. Yet, we found that perspective-taking promoted the use of problem solving and improved one’s own gain and the dyad’s joint gain among essentialist individuals, but not non-essentialist individuals, in intergroup (vs. intragroup) conflict situations. This research suggests that when coupled with perspective-taking, essentialism can promote constructive conflict resolution in intergroup contexts.

Perspective-taking influences autonomic attunement between partners during discussion of conflict

2016 ◽  
Vol 34 (2) ◽  
pp. 139-165 ◽  
Author(s):  
Benjamin W. Nelson ◽  
Sean M. Laurent ◽  
Rosemary Bernstein ◽  
Heidemarie K. Laurent
Keyword(s):  
Conflict Resolution ◽  
Perspective Taking ◽  
Romantic Partners ◽  
Autonomic Nervous System Activity ◽  
Conflict Task ◽  
Female Partners ◽  
Post Conflict ◽  
Nervous System Activity ◽  
Secondary Analyses

This study investigated the effects of dispositional and experimentally induced perspective-taking (PT) on physiological attunement between romantic partners during a conflict resolution task. Young adult couples ( N = 103 dyads) rated their trait PT 1 week prior to participating in a conflict resolution session with their romantic partner. Immediately before the conflict task, participants were given one of the following three instructions: to take their partner’s perspective (PT condition), to approach the conflict mindfully (mindfulness condition), or to focus on their own perspective regarding the conflict (control condition). Participants provided four saliva samples over the course of the laboratory session, and the samples were assayed for alpha-amylase to measure autonomic nervous system activity. Multilevel modeling results revealed that couples in the PT condition displayed greater autonomic attunement over the course of the conflict session compared to those in the other conditions. In addition, female partners’ dispositional PT enhanced the effect of the PT induction on couples’ attunement. Furthermore, secondary analyses provided support for the beneficial role of autonomic attunement. Specifically, attunement was decreased by negative conflict behaviors and predicted increased post-conflict negative affect in females. Implications for dyadic functioning and intervention are discussed.

scholarly journals Causes and Effects of Workplace Conflict in Midland Bank Ltd: A Case Study on Dhanmondi Branch

2017 ◽  
Vol 1 (1) ◽  
pp. 32-38
Author(s):  
Md. Kamrul Islam ◽  
Rezaul Karim
Keyword(s):  
Conflict Resolution ◽  
Information Dissemination ◽  
Employee Involvement ◽  
Formal System ◽  
Workplace Conflict ◽  
Workplace Conflicts ◽  
Delegation Of Authority

Conflict is one of the major organizational phenomena. Where there is an employee involvement, conflict is obvious to occur. Workplace conflicts happen everywhere and ignoring them can be costly. The objectives of this research are to identify the causes and effects of workplace conflicts and also forecast the ways for the prevention of the occurrence of conflicts in future. A survey was carried out in this regard among the employees of Midland Bank Ltd., Dhanmondi Branch. According to the survey we found that it is the employees’ behavior that causes conflicts in organization. Majority of the participants in the survey agreed that the main causes of workplace conflict are the negative criticism & gossip, denying personal mistakes, jealousy, and moral corruption and using abusive language. The effects that workplace conflicts have in this organization are broken relationship (top most reason), instability and insecurity, loss of commitment to work, voluntary resignation etc. It is recommended that bank should introduce a formal system of information dissemination, manager should learn to practice delegation of authority and there should be adequate interaction and dialogue in conflict resolution.

scholarly journals The impact of empathy and perspective-taking instructions on proponents and opponents of immigration

2020 ◽  
Vol 7 (1) ◽  
Author(s):  
Olga M. Klimecki ◽  
Matthieu Vétois ◽  
David Sander
Keyword(s):  
Conflict Resolution ◽  
Perspective Taking ◽  
Negative Emotions ◽  
Political Orientation ◽  
The Impact ◽  
Positive And Negative Emotions

Abstract In many societies, immigration is a conflictual topic, leading to heated exchanges between proponents and opponents of immigration. Such debates on immigration might benefit from the engagement of the discussants in empathy and perspective taking. Although empathy and perspective-taking exercises can be beneficial in some contexts, previous research shows marked differences in people with a rightist versus a leftist political orientation when it comes to their motivation to engage in empathy. The degree to which this applies to perspective taking and to the context of debates on immigration has not yet been tested. The current study, conducted in Switzerland, tested how proponents or opponents of immigration react to instructions for empathy and perspective taking in debates on immigration. The results reveal that, compared with participants in the control condition who had no instructions, proponents of immigration who received instructions were more motivated or willing to engage in empathy and perspective taking. Furthermore, proponents of immigration showed decreases in their positive and negative emotions under the perspective-taking instructions. Conversely, for opponents of immigration, perspective-taking instructions increased their perception of other’s competitiveness compared with participants in the control condition. Taken together, these results underline the importance of taking an individual’s views on immigration into account when implementing interventions for conflict resolution in immigration-related issues.

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