The Effects of ISOs Systems Implementation on an Employee's Behavior (Lokma Group as Case Study)

2010 ◽  
Author(s):  
Abdelfattah Mahmoud
Author(s):  
Eric Lou ◽  
Hafez Salleh

Higher education sector is notorious for lagging behind the industrial sector in the application of IT/IS systems and infrastructure. This chapter presents the application of the IT/IS readiness model in a higher education organization. This organisation was established in 1967 and currently has about 2,500 staff and 18,000 students, of which, 3,000 are international students from all over the world. The organization comprises of 14 schools and 13 research institutes and offers programmes various fields, which include virtual reality, magnetic and optics, business, law, genetic algorithms, health-related studies, and building construction. In 1996, Academic Division (AD) identified the need to improve the management of the student database due to the increase of students and programs offered by the organization. AD also identified that the Legacy Student Information System (SIS) was unable to cope with the increasing demand of data administration. This case study presents the overview of issues encountered while assessing the e-readiness of the organisation after most of the systems went live. Post implementation, the system has been able to reduce the redundancies in processes and has been able to provide a more effective support to students and staff. However, still there are several issues and conflicts that need to be resolved, and a radical rethink of the processes supporting the IT system is needed to achieve any further efficiency.


Author(s):  
Martin Zauner ◽  
Michael Kramer ◽  
Peter Balog

New design methodologies at higher abstraction levels are necessary to deal with the increasing complexity of modern embedded systems. As a consequence, new design paradigms must supersede traditional design methods to bridge the abstraction gap which often exists between specification and implementation. This paper examines several examples which evaluate the applicability of Esterel, a language with well-defined semantics for specification and verification of reactive control systems. Implementation size, performance and design effort were selected as measures to assess the benefits of this design approach in comparison to a traditional one.


2012 ◽  
Vol 27 (4) ◽  
pp. 259-269 ◽  
Author(s):  
Erica L Wagner ◽  
Sue Newell ◽  
William Kay

We investigate information systems (IS) projects as a liminal space ‘betwixt and between’ the status quo and the new environment, using a case study of the implementation of an enterprise system (ES). This liminal space provides a stabilizing platform whereupon the project team can develop new and potentially transformative IS. However, after a project team has completed its initial IS design for roll-out, this liminal space must be bridged to incorporate process-generated learning and new systems back into the organizational working environment. We demonstrate how this bridging involves negotiations that attempt to reconcile divergent perspectives by adopting a conciliatory or peacemaking attitude. As such, our analysis focuses on the IS project as a multi-phased process that includes the creation of a liminal space for the project team during development and on the negotiations that ensure the ES becomes a working IS in the post-implementation environment.


2010 ◽  
Vol 48 (9) ◽  
pp. 2583-2612 ◽  
Author(s):  
E.W.T. Ngai ◽  
Chester K.M. To ◽  
Karen K.L. Moon ◽  
L.K. Chan ◽  
Philip K.W. Yeung ◽  
...  

2021 ◽  
Author(s):  
Catherine A. Middleton

This paper presents a case study of an information system implementation. The system, a computerized student record system, was introduced into a small university when the university opened. Unlike many other case studies of systems implementation, there was no existing system to replace, thus it was expected that there would be little resistance to the system. Successful implementation was anticipated, particularly as the systems designers were also the primary users. An evaluation of the system shows this was not the case. Two groups of users are identified, one pleased with the system, the other dissatisfied. The secondary users did not display their dissatisfaction with the system by resistance, however. They used the system frequently, but were denied the full access they required to do their jobs. Ostensibly due to technical limitations of the system, the primary users acted as gatekeepers. An examination of the culture and management structure of the university reveals strong political motivations for the primary users to exert power over the secondary users. Markus’s (1983) interpretation of interaction theory is used to discuss the political implications of the system design. It is concluded that senior management must be aware of the importance of information systems to their organizations, and understand the potential for designers to use these systems as sources of power. The case study is reconstructed from the author’s experiences as a staff member at the university during the system implementation, initially as a primary user of the system (but not an active member of the system design team), and later as a secondary user. The case is evaluated from the perspective of both user groups, using a framework derived from the literature on information systems failure and successful systems implementation.


Author(s):  
Nurdin Nurdin ◽  
Rosemary Stockdale ◽  
Helana Scheepers

The majority of e-government implementations and their subsequent use, particularly in developing countries, have resulted in high rates of failure. These failures of e-government implementation have been caused by a plethora of organizational, human, financial and infrastructure challenges that mostly result from organizational factors such as lack of resources, political commitment and poor collaboration. These commonly result when government organizations try to sustain their e-government facilities alone and have insufficient resources, competence, and legitimacy to do so. This study is an attempt to understand how organizational factors shape the sustainability of e-government implementation within a local government context. A case study of local e-government implementation is presented and then analyzed from perspective of organizational view. Our construct is based on organizational factors that are commonly found to influence information systems implementation. Our findings show that organizational factors such as organizational and employees' professionalism, commitment, coordination and cooperation, and responsibility sharing among local government institutions have influenced the sustainability of e-government implementation within the local government. Our findings also show that e-government is a complex project that requires coordination and cooperation among actors as well as the need to share responsibility among the actors to support the sustainability of the project.


Author(s):  
Laurie Schatzberg

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several factors—such as a poor fit between the business process assumptions inscribed in the software and the business processes in SMTL, poor leadership at different levels, cultural clash between the headquarters and the Thai subsidiary, organizational politics, and poor human resource management—contributed to the confusion in the organization, project delays, budget overruns, and ultimately, to the “failure” of the systems implementation project. The case study is likely to be valuable for illustrating issues related to managing IS implementation in a multinational context.


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