Impact of the Chilean Supplier Development Program on the Performance of SME and Their Large Firm Customers

Author(s):  
Irani Arraiz ◽  
Rodolfo Stucchi ◽  
Francisca Henriquez
2014 ◽  
Vol 18 (4) ◽  
pp. 1-26 ◽  
Author(s):  
Srikanta Routroy ◽  
C.V. Sunil Kumar

Purpose – The purpose of this paper is to identify, quantify and establish relationship (i.e. cause and effect) among various supplier development program enablers (SDPEs) in a specific manufacturing environment. Design/methodology/approach – The proposed methodology runs into four phases, i.e. defining supplier development program (SDP) environment, identifying relevant SDPEs, collecting experts’ qualitative opinions regarding SDPEs and analyzing the SDPEs using Fuzzy DEMATEL (Decision Making Trial and Evaluation Laboratory). The fourth phase is programmed using Matlab 7.10.0 (R2010a). The proposed methodology is implemented in an Indian manufacturing company and the results are analyzed to provide directions for the company while implementing SDPs. Findings – The proposed methodology leads to the ranking of SDPEs, classification of SDPEs into cause and effect groups and establishment of interactions for each SDPE using impact relationship map. Of the 20 SDPEs considered in the analysis, “top management commitment” and “mutual visits by competent personnel from both sides” are the two most important SDPEs for implementing SDP in an Indian manufacturing company taken as a case study. The outcomes are verified by consulting the said company’s experts and their validity is confirmed. Research limitations/implications – Because the results obtained are specific to a manufacturing environment, they cannot be generalized. However, the proposed approach can be adopted for analyzing SDPEs in any manufacturing environment, provided the set of SDPEs is selected considering its priorities. Practical implications – The proposed methodology will identify the SDPEs to be managed for successful implementation of SDPs. Originality/value – The proposed methodology has the capability to rank the SDPEs and their interrelationships. This will definitely help supply chain managers to precisely choose and manipulate the SDPEs for successful implementation of SDP.


2006 ◽  
Vol 25 (2) ◽  
pp. 556-572 ◽  
Author(s):  
Keith W. Rogers ◽  
Lyn Purdy ◽  
Frank Safayeni ◽  
P. Robert Duimering

2018 ◽  
Vol 11 (2) ◽  
pp. 187
Author(s):  
Jabier Retegi Albisua ◽  
Juan Ignacio Igartua López

Purpose: In order to achieve excellence, outsourced maintenance contractors in Oil&Gas sector play a key role due to the important impact of their task on security, availability and energy consumption. This paper presents the process followed in order to implement a Supplier Development Program in a refinery using Company Maturity Model (CoMM) and the results obtained in three cases validating the method to obtain a strategic improvement project medium term grid.Design/methodology/approach: The methodology followed consists of constructing a CoMM capturing the knowledge existing in the refinery and applying it with three supplier improvement teams. Findings and conclusions have arised through an observation of the three processes and extracting common conclusions.Findings: The resulting CoMM has been used for self-assessment by three suppliers and has demonstrated its potential to define a medium-term improvement project road map validated by the customer. Furthermore, during the design and application processes, the contribution of CoMMs to the SECI process of knowledge management has been observed.Practical implications: The use of CoMMs in a service contractor context can be applied in other sectors. It contributes to alignment of targets between the supplier and customer companies and to knowledge sharing inside both firms.Originality/value: Maturity models in many transversal fields (CMMI, EFQM, BPMM, PEMM, etc.) have been thoroughly studied in the literature. Less effort has been made analysing the case of using maturity models constructed and implemented by a company for its specific purposes. In this paper, the process followed by a company to establish a Supplier Development Process using CoMMs is described.


2016 ◽  
Vol 28 (4) ◽  
pp. 663-682 ◽  
Author(s):  
Srikanta Routroy ◽  
Sudeep Kumar Pradhan ◽  
C.V. Sunil Kumar

Purpose The purpose of this paper is to quantify, evaluate and compare the implementation performance of a supplier development (SD) program using graph theoretic approach (GTA). Design/methodology/approach Broadly 13 critical success factors (CSFs) were identified and they were classified into four significant categories (SCs). Featuring these SCs and CSFs under each SC, GTA was proposed for evaluating the implementation performance of SD programs. The analysis was further extended to evaluate the performance of a SD program along the timeline to capture the other influences (if any), eventually compare the results with different performance situations and accordingly set the future targets. Findings In order to demonstrate the utility of the proposed approach it was applied to an Indian manufacturing company. The results obtained shown that there has been a significant growth achieved in the implementation performance of a SD program over a period of three years (i.e. 12 quarters) along the chosen SCs and CSFs under each SC. It was also found that still there was a performance gap and scope for improvement in the SD program of the case company. Practical implications The proposed approach is aimed at providing a procedure for evaluating the implementation performance of a SD program. This study is an attempt to assist a manufacturer to assess its SD program and accordingly define its course of actions. Originality/value Although many issues related to SD have been widely recognized and studied, there are no specific studies available in the literature to assess the implementation performance of SD programs along the timeline. The proposed model has the ability to capture the performance and interdependencies of SCs, CSFs under each SC and also to quantify the implementation performance of a SD program along the timeline.


Author(s):  
Kadzrina Abdul Kadir ◽  
Hassan A. Ali ◽  
On Kit Tam

Technology transfer has been an important area in supplier development as suppliers are expected to develop their capabilities with their technical partners. The literature has focused on supplier development programmes implemented by automakers for their suppliers. However, less focus has been on the suppliers who received them, particularly the dependent suppliers: suppliers whose major buyers account for 20% or more of their sales. Thus, the aim of this paper is to examine the experiences of the dependent suppliers with their technical partners, which was part of the supplier development program that was implemented by their major buyers. This study was based on interviews with seven supplier organisations in the Malaysian automotive industry. Findings suggest that both positive and less positive experiences were received by the dependent suppliers, and possible explanations were discussed.   Keywords: Supplier development, technical assistance, technology transfer, automotive industry, qualitative study, multiple-case study.


1990 ◽  
Vol 26 (2) ◽  
pp. 2-7 ◽  
Author(s):  
Chan K. Hahn ◽  
Charles A. Watts ◽  
Kee Young Kim

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