Towards Objectives-Based Process Redesign

Clinical process redesign for unplanned arrivals in hospitals

The Medical Journal of Australia ◽

10.5694/j.1326-5377.2008.tb01669.x ◽

2008 ◽

Vol 188 (S6) ◽

Author(s):

Tony J O’Connell ◽

Jane E Bassham ◽

Rod O Bishop ◽

Christopher W Clarke ◽

Carolyn J Hullick ◽

...

Keyword(s):

Process Redesign ◽

Clinical Process

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Towards a Knowledge Base of Business Process Redesign: Forming the Structure

Enterprise, Business-Process and Information Systems Modeling - Lecture Notes in Business Information Processing ◽

10.1007/978-3-030-20618-5_1 ◽

2019 ◽

pp. 3-18

Author(s):

Neta Kettler ◽

Pnina Soffer ◽

Irit Hadar

Keyword(s):

Knowledge Base ◽

Business Process ◽

Business Process Redesign ◽

Process Redesign

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Clinical Workflow Analysis, Process Redesign, and Quality Improvement

Clinical Informatics Study Guide ◽

10.1007/978-3-319-22753-5_7 ◽

2016 ◽

pp. 135-161 ◽

Cited By ~ 5

Author(s):

Mustafa Ozkaynak ◽

Kim M. Unertl ◽

Sharon A. Johnson ◽

Juliana J. Brixey ◽

Saira N. Haque

Keyword(s):

Quality Improvement ◽

Clinical Workflow ◽

Process Redesign ◽

Workflow Analysis ◽

Analysis Process

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Process Redesign

Technometrics ◽

10.2307/1271527 ◽

1997 ◽

Vol 39 (4) ◽

pp. 433

Author(s):

Eric R. Ziegel ◽

A. Tenner ◽

I. DeToro

Keyword(s):

Process Redesign

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Improving Access to Care by Admission Process Redesign in a Veterans Affairs Skilled Nursing Facility

The Joint Commission Journal on Quality and Patient Safety ◽

10.1016/j.jcjq.2018.04.002 ◽

2018 ◽

Vol 44 (8) ◽

pp. 454-462

Author(s):

Amy W. Baughman ◽

Gilda Cain ◽

Marcus D. Ruopp ◽

Carmen Concepcion ◽

Caitlin Oliveira ◽

...

Keyword(s):

Access To Care ◽

Skilled Nursing Facility ◽

Veterans Affairs ◽

Nursing Facility ◽

Admission Process ◽

Skilled Nursing ◽

Process Redesign

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Public services: a standard process model following a structured process redesign

Business Process Management Journal ◽

10.1108/bpmj-03-2020-0107 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Kamal K. Mukherjee ◽

Laura Reka ◽

Rudina Mullahi ◽

Keldi Jani ◽

Jonida Taraj

Keyword(s):

Business Process ◽

Public Service ◽

Process Model ◽

Public Services ◽

Case Study Research ◽

Standard Process ◽

Content Type ◽

Process Redesign ◽

Resource Reuse ◽

The Government

PurposeDespite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most value-adding phase of BPR: business process redesign. From another viewpoint, the rising currency of Whole-of-Government (WoG) and “shared services” initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign to produce a process redesign framework (PRF) and deploys the same to build a standard process model (SPM) for services of the government of Albania (GoA).Design/methodology/approachThe methodology follows the design science research (DSR) paradigm, wherein best practices extracted from literature are synthesized with stakeholder inputs to design the PRF and SPM, both of which are then evaluated with case study research.FindingsAdoption of PRF/SPM on a WoG basis will not only reduce service lead time but also enable a variety of public services to share the same process, thereby further saving costs for GoA. The research outputs will accelerate reengineering and subsequent digitalization of public service operations.Research limitations/implicationsImplementing SPM will maximize resource reuse and help offer uniform and integrated public services to GoA's customers. It will also enable demand-driven staff mobilization across GoA agencies. The proposed PRF/SPM have limitations in that they consider only flow aspects of service processes with aspects of conversion being ignored.Originality/valueThis research fulfills the need for a systematic approach to process redesign and prepares GoA for a WoG treatment to its BPR efforts.

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