Creating the Conditions for Cross-Cultural Sensitivity: An Australian Law Dean's Perspective

2008 ◽  
Author(s):  
Michael Coper
Keyword(s):  
Cultural Sensitivity ◽  
Cross Cultural

Psychology and the Neoliberal Self

2017 ◽  
Author(s):  
Sunil Bhatia
Keyword(s):  
Cultural Sensitivity ◽  
Call Center ◽  
Cross Cultural ◽  
Indian Culture ◽  
Neoliberal Globalization ◽  
Self Identity ◽  
Assessment Tests ◽  
Economic Concept ◽  
European Culture ◽  
American Psychology

This chapter investigates how neoliberal globalization is not just an economic concept or an economic condition; rather, it brings with it shifts in the spheres of culture psychology and identity. It specifically analyzes how personality and assessment tests and cross-cultural workshops on identity and difference that are primarily developed from Euro-American psychology are utilized in the Indian information technology and call center industry. The cross-cultural framework developed primarily by Western psychologists provided the most important tools, concepts, and vocabularies to understand “culture” in cultural sensitivity workshops and extended training seminars held for offshore companies, such as in India. These workshops promoted highly reified ideas about culture in which Indian work culture was viewed as inefficient, hierarchical, feudal, and indirect, whereas European culture was framed as egalitarian, professional, assertive, and non-hierarchical. This chapter reveals how neoliberal psychological discourses of self, identity, and happiness are becoming a mainstay of Indian culture and society.

A dynamic Asian response to globalization in cross-cultural social work

2005 ◽  
Vol 48 (5) ◽  
pp. 593-607 ◽  
Author(s):  
Kam-shing Yip
Keyword(s):  
Social Work ◽  
Cultural Sensitivity ◽  
Work Practice ◽  
Social Work Practice ◽  
Cross Cultural ◽  
Controversial Issues ◽  
Asian Countries ◽  
Cultural Contexts ◽  
Travail Social ◽  
Trabajo Social

Authentization, indigenization, cultural sensitivity, cultural competence and globalization are controversial issues in cross-cultural social work. In this article, the writer tries to clarify all these related concepts. In terms of various Asian cultural contexts, a model of dynamic Asian response and exchange in the field of cross-cultural social work practice in Asian countries is suggested. French L'authentization, l'indigénisation, la sensibilité culturelle, la compétence interculturelle et la mondialisation sont des questions controversées en travail social interculturel. Dans cet article, l'auteur tend à clarifier ces concepts interliés et suggère une réponse et des échanges asiatiques dynamiques dans le contexte culturel diversifié des contrées de l'Asie. Spanish La autencización, la indigenización, la sensibilidad cultural, la competencia cultural y la globalización son asuntos controvertidos en el trabajo social transcultural. El autor trata de clarificar todos estos relacionados conceptos. Respecto a varios contextos culturales de Asia, el autor sugiere un modelo dinámico de intercambio y respuesta asiática a la práctica de trabajo social transcultural en países de Asia.

Effects of Didactic Teaching on Canadian Cross-Cultural Sensitivity

1994 ◽  
Vol 75 (2) ◽  
pp. 801-802 ◽  
Author(s):  
Joel Klein
Keyword(s):  
Minority Students ◽  
Cultural Sensitivity ◽  
Cross Cultural ◽  
Didactic Teaching ◽  
Majority Students ◽  
The Cross

Over an 11-week course on multiculturalism in Canada, scores on the Cross-Cultural Sensitivity Scale for 16 students did not change. Also, no significant differences were found between 6 minority students and 10 majority students at pre- or at posttest.

Abstract P247: Culturally Appropriate Cardiovascular Risk Management - Are Physicians Prepared for the Task?

2011 ◽  
Vol 4 (suppl_1) ◽  
Author(s):  
Clyde W Yancy ◽  
Jill A Foster ◽  
Gregory D Salinas ◽  
Andrew R Sanchez ◽  
Linda L Casebeer
Keyword(s):  
Cultural Competence ◽  
Cultural Sensitivity ◽  
Cardiovascular Health ◽  
Cultural Knowledge ◽  
Cross Cultural ◽  
Racial Groups ◽  
Self Awareness ◽  
Culturally Appropriate ◽  
Southern Us ◽  
Standards Compliance

Background: The CDC advocates improved physician cultural competence to reduce disparities in cardiovascular (CV) health. Cultural competence may be particularly important to establish an effective therapeutic alliance to mitigate CV risk. This study sought to better understand physician elements of cultural competence that can be targeted to improve cardiovascular health in minority populations. Methods: Family physicians, internists, cardiologists and neurologists practicing in the southern US were queried in this survey. Participants assessed their cross-cultural knowledge, skills, attitudes, and training using 5-point scales. Office managers of respondents were then invited to complete a separate survey assessing compliance with 3 Culturally and Linguistically Appropriate Services (CLAS) standards relevant to the office setting. Results: Among 697 respondents, 57% considered sociocultural issues important in patient interactions. Prior training was reported by 76%, but 18% considered multicultural health training of little importance. On average, self-assessed knowledge (10 items) and skill (15 items) were moderate. More than 3 of 4 physicians reported little or no knowledge of CLAS standards; more than half reported limited knowledge of traditional healing. Striking differences were noted among physicians of different racial groups with blacks consistently reporting greater self-awareness, knowledge and skill compared to whites (p< .01). Significant differences did not emerge between primary care and specialist physicians. A subset of 124 office practices participated in the CLAS assessment. Though physicians were largely unaware of CLAS standards, compliance was 98% for Standard 1 (culturally appropriate care), 67% for Standard 2 (workforce diversity) and 25% for Standard 3 (staff CLAS training). Conclusions: Physicians and their office staff have modest levels of cultural sensitivity as well as moderate cross-cultural knowledge and skills, but deficits, especially among physicians and particularly as a function of physician race, are present in important areas. Building upon this foundation to achieve greater proficiency in cross cultural care may improve the quality of care and reduce disparities in CV health.

scholarly journals Physician Cross-Cultural Nonverbal Communication Skills, Patient Satisfaction and Health Outcomes in the Physician-Patient Relationship

2012 ◽  
Vol 2012 ◽  
pp. 1-5 ◽  
Author(s):  
Ken Russell Coelho ◽  
Chardee Galan
Keyword(s):  
Health Outcomes ◽  
Nonverbal Communication ◽  
Facial Expressions ◽  
South Asian ◽  
Cultural Sensitivity ◽  
The United States ◽  
Cross Cultural ◽  
Choice Test ◽  
Physician Patient Relationship ◽  
Decoding Accuracy

Recent empirical findings document the role of nonverbal communication in cross-cultural interactions. As ethnic minority health disparities in the United States continue to persist, physician competence in this area is important. We examine physicians' abilities to decode nonverbal emotions across cultures, our hypothesis being that there is a relationship between physicians' skill in this area and their patients' satisfaction and outcomes. First part tested Caucasian and South Asian physicians' cross-cultural emotional recognition ability. Physicians completed a fully balanced forced multiple-choice test of decoding accuracy judging emotions based on facial expressions and vocal tones. In the second part, patients reported on satisfaction and health outcomes with their physicians using a survey. Scores from the patient survey were correlated with scores from the physician decoding accuracy test. Physicians, regardless of their ethnicity, were more accurate at rating Caucasian faces and vocal tones. South Asian physicians were no better at decoding the facial expressions or vocal tones of South Asian patients, who were also less likely to be satisfied with the quality of care provided by their physicians and to adhere to their physicians' recommendations. Implications include the development of cultural sensitivity training programs in medical schools, continuing medical education and public health programs.

scholarly journals Cultural adaptation in cross-national buyer-seller relationships

2015 ◽  
Vol 10 (4) ◽  
pp. 837-857 ◽  
Author(s):  
Gøril Voldnes ◽  
Kjell Grønhaug
Keyword(s):  
Cultural Differences ◽  
Cultural Sensitivity ◽  
Cross Cultural ◽  
Cultural Barriers ◽  
Business Relationships ◽  
Cultural Issues ◽  
Business Managers ◽  
Global Business ◽  
Content Type ◽  
Business Market

Purpose – The purpose of this paper is to investigate how buyers and sellers in cross-cultural business relationships manage cultural differences to ensure functional, successful business relationships. Failure to consider specific cultural issues may lead to the failure of business ventures crossing national borders. To succeed in today’s global business market, it is critically important to understand and manage cultural differences. Adapting to each other’s cultures is one way of managing cultural differences between business actors. Design/methodology/approach – A qualitative, explorative approach examining both sides of the exchange dyad was adopted to obtain insight into adaptation as perceived by both buyer and seller. Findings – The results of this study indicate that mainly Norwegian sellers adapt to the Russian culture and way of conducting business. This is explained by power asymmetry between partners, as well as cultural barriers and lack of cultural sensitivity from the Norwegian partners. Still, the business relationships function well. Practical implications – Knowledge of and applying strategies for managing cultural differences should be helpful for business managers engaged or planning to engage in business ventures with Russia and Norway – especially those doing so for the first time. Originality/value – The study provides new and important information about West-East business relationships and how to manage cultural differences in cross-cultural business relationships. The study shows that business relationships can function well in spite of the absence of some factors previously found to have detrimental effects on these relationships. In addition, the study investigates both sides of the buyer-seller dyad, which is a limitation in previous studies of adaptation.

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