The Value of Online Trust Seals: Evidence from Online Retailing

2010 ◽  
Author(s):  
Koray Özpolat ◽  
Guodong (Gordon) Gao ◽  
Wolfgang Jank ◽  
Siva Viswanathan
Keyword(s):  
Online Retailing ◽  
Online Trust ◽  
Trust Seals

Online Relationship Marketing to Customer Loyalty Based on Signaling Theory (Evidence of Bank Customers in Indonesia)

2020 ◽  
Vol 11 (1) ◽  
pp. 127-127
Author(s):  
Wenny Pebrianti ◽  
Wenseslaus Tanwira ◽  
Ahmadi
Keyword(s):  
Relationship Marketing ◽  
Customer Loyalty ◽  
Financial Services ◽  
Signaling Theory ◽  
Cellular Communication ◽  
Place And Space ◽  
New Era ◽  
Online Trust ◽  
Marketing Activities ◽  
Relationship Of

The internet has changed people's way of life, especially in dealing a transaction. Indonesian banking entered a new era since 2000 when banks in Indonesia began implementing electronic banking or e-banking systems. Integrating cellular communication technology and banking financial services is changing people's lifestyles to be more flexible in making it easier for users to access banking financial services without being hindered by time, place and space. The same integration also occurs in relationship marketing strategies and cellular communication technologies that make it easy for companies to be able to reach and provide the best service to their consumers. This study wants to reveal the relationship of interactivity and engagement which is an activity of Online Relationship Marketing at a bank to be able to understand consumers in order to create customer loyalty with online trust as mediation.Based on the above background, the problem in this study is "Does Online Relationship Marketing activities such as engagement and interactivity affect customer loyalty either through online trust as mediation or not?" Keywords: engagement, interactivity, online trust, customer loyalty, signaling theory

Online Retailing in South Africa: An Overview

2019 ◽  
Author(s):  
Shaista Goga ◽  
Anthea Paelo ◽  
Julius Nyamwena
Keyword(s):  
South Africa ◽  
Online Retailing

Multi-warehouse package consolidation for split orders in online retailing

2021 ◽  
Vol 289 (3) ◽  
pp. 1040-1055 ◽  
Author(s):  
Yuankai Zhang ◽  
Wei-Hua Lin ◽  
Minfang Huang ◽  
Xiangpei Hu
Keyword(s):  
Online Retailing

scholarly journals Online Retailing Paired with Kirana—A Formidable Combination for Emerging Markets

2015 ◽  
Vol 2 (4) ◽  
pp. 317-324 ◽  
Author(s):  
Piyush Kumar Sinha ◽  
Srikant Gokhale ◽  
Saurabh Rawal
Keyword(s):  
Emerging Markets ◽  
Online Retailing
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