Moderated Online Communities and Quality of User-Generated Content

2009 ◽  
Author(s):  
Jianqing Chen ◽  
Hong Xu ◽  
Andrew B. Whinston
Keyword(s):  
Online Communities ◽  
User Generated Content

Moderated Online Communities and Quality of User-Generated Content

2011 ◽  
Vol 28 (2) ◽  
pp. 237-268 ◽  
Author(s):  
Jianqing Chen ◽  
Hong Xu ◽  
Andrew B. Whinston
Keyword(s):  
Online Communities ◽  
User Generated Content

scholarly journals Knowledge sharing in open source software communities: motivations and management

2015 ◽  
Vol 19 (4) ◽  
pp. 791-813 ◽  
Author(s):  
Zilia Iskoujina ◽  
Joanne Roberts
Keyword(s):  
Knowledge Sharing ◽  
Open Source ◽  
Open Source Software ◽  
Online Communities ◽  
Descriptive Analysis ◽  
Online Questionnaire ◽  
Content Type ◽  
The Individual ◽  
The Impact

Purpose – This paper aims to add to the understanding of knowledge sharing in online communities through an investigation of the relationship between individual participant’s motivations and management in open source software (OSS) communities. Drawing on a review of literature concerning knowledge sharing in organisations, the factors that motivate participants to share their knowledge in OSS communities, and the management of such communities, it is hypothesised that the quality of management influences the extent to which the motivations of members actually result in knowledge sharing. Design/methodology/approach – To test the hypothesis, quantitative data were collected through an online questionnaire survey of OSS web developers with the aim of gathering respondents’ opinions concerning knowledge sharing, motivations to share knowledge and satisfaction with the management of OSS projects. Factor analysis, descriptive analysis, correlation analysis and regression analysis were used to explore the survey data. Findings – The analysis of the data reveals that the individual participant’s satisfaction with the management of an OSS project is an important factor influencing the extent of their personal contribution to a community. Originality/value – Little attention has been devoted to understanding the impact of management in OSS communities. Focused on OSS developers specialising in web development, the findings of this paper offer an important original contribution to understanding the connections between individual members’ satisfaction with management and their motivations to contribute to an OSS project. The findings reveal that motivations to share knowledge in online communities are influenced by the quality of management. Consequently, the findings suggest that appropriate management can enhance knowledge sharing in OSS projects and online communities, and organisations more generally.

scholarly journals Literary Evaluation in Online Communities of Writers and Readers

2012 ◽  
Vol 3 (2) ◽  
Author(s):  
Peter Boot
Keyword(s):  
Online Communities ◽  
Online Writing ◽  
Writing Communities

To date, there has been very little research into online writing communities, largely as a result of the perceived low quality of writing produced in these communities. This article examines literary evaluation within online writing communities. Specifically, the Dutch site Verhalensite, which publishes both poems and stories, is analyzed in an attempt to determine why one work may be rated more highly than another, and whether a work’s ratings create an enduring reputation for its author.

Explaining Participation in Online Communities

2009 ◽  
pp. 167-182 ◽  
Author(s):  
Petter Bae Brandtzæg ◽  
Jan Heim
Keyword(s):  
Online Communities ◽  
Quantitative Data ◽  
Online Community ◽  
National Sample ◽  
User Generated Content ◽  
Future Research ◽  
Social Purpose ◽  
Substantial Growth ◽  
Internet Users ◽  
Community Systems

The last few years have seen a substantial growth in online communities such as MySpace and Facebook. In order to survive and increase in size, online community systems must enhance social interaction and participation. This chapter analyzes participation in new online communities, using a combination of the socio-technical perspective and the human-computer interaction perspective. In 2007, both qualitative and quantitative data was collected from questionnaires from five sample groups in Norway—four popular online communities and one national sample of Internet users. The results show that online communities attract like-minded people, but vary in terms of different user types. Most visitors have a clear social purpose, but the level of participation differs with respect to user types and community characteristics. Participation in terms of user-generated content (UGC) differs greatly, depending on the medium used. Most users do not contribute audio-visual UGC, and text is still the main UGC. Possible future research and socio-technical design implications are discussed.

eWOW of Guests Regarding Their Hotel Experience

2020 ◽  
pp. 295-308
Author(s):  
Zelia Breda ◽  
Rui Costa ◽  
Gorete Dinis ◽  
Amandine Angie Martins
Keyword(s):  
Sentiment Analysis ◽  
Online Reviews ◽  
User Generated Content ◽  
Sources Of Information ◽  
Value For Money ◽  
Quality Of Sleep ◽  
Online Comments ◽  
Analytical Response ◽  
Source Of Information

Online comments are increasingly mentioned as an important source of information, simplifying consumers' buying decisions. Online user-generated content has become one of the main sources of information for tourists, who themselves become creators of their own online content. This chapter focuses on sentiment analysis of comments made on TripAdvisor regarding one resort located in the Algarve region, in Portugal. The resort has good reviews, which means that the eWOM is positive. The highest scores relate to the resort's cleanliness, location and quality of sleep, and those that were less relevant were the value for money, the rooms and the service. The most dominant emotion is joy, followed by an analytical response. Negative emotions, such as sadness and anger, were not found very often in the online reviews. These results could be explained by the quality of the service, the kindness of the staff, the facilities for children, the entertainment, and the location, attributes that were often highlighted in the comments.

Wisdom of crowds: the effect of participant composition and contribution behavior on Wikipedia article quality

2020 ◽  
Vol 24 (2) ◽  
pp. 324-345 ◽  
Author(s):  
Yan Lin ◽  
Chenxi Wang
Keyword(s):  
Online Communities ◽  
Cox Regression ◽  
Knowledge Generation ◽  
Wisdom Of Crowds ◽  
Efficient Manner ◽  
Content Type ◽  
Negative Effect ◽  
And Behavior ◽  
Article Quality

Purpose This paper aims to explore the effect of participant composition and contribution behavior of the different types of participants on the quality of knowledge generation in online communities. Design/methodology/approach This study samples all the featured articles in Chinese Wikipedia and performs a Cox regression to reveal how participant composition and contribution behavior affect the quality of articles in different contexts. Findings The results show that an increase in the number of participants increases the possibility of either enhancing or reducing the article quality. In most cases, the greater the proportion of core members (people who frequently participate in editing), the higher the possibility of enhancing the article quality. Occasional participants’ editorial behavior hinders quality promotion, this negative effect weakens when such editorial behavior becomes more frequent. Practical implications The findings help to better leverage the role of online communities in practice and to achieve knowledge collaboration in a more efficient manner. For example, an appropriate centralized organizational form should be established in online communities to improve the efficiency of crowd contributions. And it is worth developing mechanism to encourage participants to frequently participate in editing the article. Originality/value This study contributes to the research on the organizational forms of online communities by showing the effect of participant composition and behavior in the new form of organizing on knowledge generation. This study also contributes to the research on wisdom of crowds by revealing who in a group of participants, in what context, and by what means influence knowledge generation.

scholarly journals Post-eventual discourse in online communities: intentional structure and the manners of discursive impact

2020 ◽  
Vol 13 (1) ◽  
pp. 138-148
Author(s):  
N.D. Pavlova ◽  
T.A. Grebenschikova
Keyword(s):  
Online Communities ◽  
Web Sites ◽  
Empirical Work ◽  
User Generated Content ◽  
Collective Response ◽  
Negative Appraisal ◽  
Rhetorical Features ◽  
Intentional Structure

The work is focused on the post-eventual discourse that is considered as collective response to the news, post, event etc. The paper discusses research approaches and such distinctive phenomena of the post-eventual discourse as topic problematization, negative appraisal, increasing number of referential objects and their transformation. We claim that perspectives on studying of post-eventual news and citizen discourse in online communities are related to the scope of Intent-analysis. Results of empirical work on the intentional structure of discourse and manners of discursive impact were found with original techniques of Intent-analysis. The sample included 500 comments on the news and UGC (user generated content) web-sites for the period of 2013 -2018. The relation between intentional and rhetorical features in post-eventual discourse reveals the communicant’s choice of a particular way of discursive impact.

What makes a glamping experience great?

2019 ◽  
Vol 10 (1) ◽  
pp. 15-27 ◽  
Author(s):  
Ana Brochado ◽  
Fernando Brochado
Keyword(s):  
Design Methodology ◽  
Quality Of Experience ◽  
Service Providers ◽  
User Generated Content ◽  
Niche Markets ◽  
Market Segments ◽  
Food Ingredients ◽  
Content Type ◽  
Quantitative And Qualitative Methods

PurposeThe concept of camping has changed over time, with new niche markets appealing to sustainable tourists. Glamping – short for “glamorous camping” – offers a way to experience the positive aspects of camping while minimising the negatives. This paper aims to present the empirical findings of an exploratory study that examined tourists’ Web-reviews to identify the expressive dimensions that describe these travellers’ experience.Design/methodology/approachA content analysis of Web reviews provided by tourists on glamping booking websites produced a battery of concepts used to assess glamping experiences from the guests’ perspective. Both quantitative and qualitative methods are used.FindingsThe analysis identified 11 themes: experience, hotel, learn, host, camping, nature, food, ingredients, different, eco and yoga. The results reveal that, when quality of experience is evaluated through user-generated content, two attributes appear to be involved – functional elements offered by service providers and consumers’ emotional elements.Originality/valueWeb-reviews clearly offer important information to managers in the glamping sector. The present study’s analysis revealed that different market segments (i.e. couples, visitors with families or friends and those travelling alone) share certain aspects of glamping experiences.

Sign in / Sign up

Export Citation Format

Share Document