Approaches for Improving Rural Romanian Tourism Services Quality

2008 ◽  
Author(s):  
Iuliana Ciochina ◽  
Carmen Iordache ◽  
Laura Panoiu ◽  
Razvan Nicolae Decuseara ◽  
Ramona Chitu
Keyword(s):  
Services Quality ◽  
Tourism Services

scholarly journals Quality and its role in the management of tourism as one of the sources of funding in the Kurdistan Region of Iraq

2018 ◽  
pp. 179
Author(s):  
Nihad Khalid
Keyword(s):  
Services Quality ◽  
Kurdistan Region ◽  
Tourism Management ◽  
Top Managers ◽  
Tourism Sector ◽  
Executive Managers ◽  
Tourism Services ◽  
Descriptive Method

The problem of the study comes out of unknowing the effect of quality of tourism services on the development of tourism sector, which leads to deepen more in rent-seeking economy in Kurdistan region, lack of cultural level and awareness make the tourism resorts are not attractive for tourists, the absence of tourism facilities such as hotels, restaurants, furnished apartments for tourists especially in tourism seasons for the purpose of benefiting it as a financing source, and also depending on oil have led not to pay attention to other sectors like tourism sector.        The objective of the study is knowing the role of tourism services quality of hotels of Sulaimaniyah governorate, via knowing tourism management and to whaat extent they have services quality, the researchers used the analytical descriptive method and they have taken a sample of hotels in Sulamaniyah governorate which are Sulamaniyah Palace hotel, Paradise hotel, Yelda hotel and Ramada hotel, by distributing questionnaire among employees who work in top and middle management levels such as top managers and executive managers, and questionnaire distributed randomly and the questionnaires are responded by (39) persons with the proportion (86.67%). The study concluded that taking the implementation of services quality in tourism; especially, in hotels is very necessary.

scholarly journals Evaluation Index System of Surgical Tourism Service Organizations in China: An Empirical Research

2022 ◽  
Author(s):  
Dan Zhang ◽  
Yan Yue ◽  
Meixia Liao ◽  
Ting-Fang Liu
Keyword(s):  
Evaluation System ◽  
Public Hospital ◽  
Medical Tourism ◽  
Services Quality ◽  
International Standards ◽  
Three Dimensions ◽  
Theoretical Research ◽  
Validity And Reliability ◽  
Tourism Service ◽  
Tourism Services

Abstract Background: Healthcare tourism is an emerging economy with the most potential in China's health industry before the COVID-19 pandemic. Surgical medical health tourism accounts for a large part of medical tourism services in China, which has higher requirements for quality and safety. By contrast, measurement tools and theoretical research are insufficient in China. The aim of this study was to develop a set of reliable and feasible indicators by augmenting the original Donabedian’s quality model to evaluate surgical tourism services’ quality.Methods: Literature review and focus group interview were used to generate indicators for surgical tourism services’ quality. The basic framework of the evaluation system was based on the structure-process-outcome Donabedian model. The screening and weight setting were conducted through analytic hierarchy process (AHP) and a two-round Delphi consultation with 13 panelists. Validity and reliability of experts were tested by the experts' positive coefficient, authority coefficient, and coordination coefficient. Reliability of the questionnaire was assessed by a pretest distributed within an international medical department of a public hospital in China.Results: Based on the Donabedian’s quality theory, the novel evaluation system of surgical tourism service institutions with 3 dimensions, 9 first-level items and 39 second-level items was constructed. The three dimensions consist of structure (0.315), process (0.287), and outcome (0.398), with each dimension set several indicators and each indicator given a weight. Of the two rounds of Delphi consultation, the response rates were 86.67% and 100%. The coordination coefficient of expert opinions in the two rounds of consultation were 0.49 and 0.65 (p<0.05). For the empirical study, the self-evaluation score of a public hospital was 86, which could obtain a rating of two stars.Conclusions: The established evaluation system identified three different dimensions of surgical tourism services’ quality which fit for practical healthcare improvement in safety and quality. It can reflect the access criterion of surgical tourism institutions, provide references on better choices of surgical services for tourists, and can be applied by healthcare managers and policy makers to allocate resources more efficiently and promote more surgical tourism services to international standards.

Tourism services quality (TourServQual) in Egypt

2006 ◽  
Vol 13 (4) ◽  
pp. 469-492 ◽  
Author(s):  
Mohammed I. Eraqi
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Services Quality ◽  
Research Paper ◽  
Business Environment ◽  
Total Quality ◽  
Content Type ◽  
Internal Customer ◽  
External Customer ◽  
Tourism Services

PurposeThis research paper aims is to evaluate the customer's views related to tourism quality in Egypt. It attempts to measure the extent to which tourism business environment is creative and innovative as necessary conditions for internal customer satisfaction.Design/methodology/approachThe objectives of this research have been achieved through reviewing a number of literatures in the fields of services quality management and tourism quality measurements. The paper's outcomes have been obtained through two surveys, one to measure the satisfaction of the internal customer (employees) and the second to measure the external customer satisfaction (tourists).FindingsThe main conclusions of this research paper are: quality can be considered as a philosophy for guiding tourism organization/destination when taking decisions related to tourism services; tourism business environment in Egypt does not support the internal customer satisfaction because the absence of a suitable system for encouraging people to be creative and innovative; and in the area of the external customer satisfaction there is still a need for things to be done such as the environmental conditions improvements, internal transport quality enhancement, increasing people awareness, and improving the level of safety and security conditions.Research limitations/implicationsThere is a number of limitations which faced this paper research they are: the sample size is small, compared with the size of total population, that was reflected on the level of reliability of the research results; and the limited time allowed to the respondents was reflected on the validity of the research outcomes, because they interviewed at the last time of their journey by the time they are ready for departure.Practical implicationsA useful source of information about total quality management (TQM) and how practitioners can measure it. It provides wide guidelines for improving the quality of tourism services in total manner in Egypt.Originality/valueThis paper provides useful information that are needed for tourism services quality improvement. It offers a practical help to tourism planners and marketers in Egypt to understand the concept of TQM and how they can improve their services continually.

scholarly journals Information and control aspects of tourism services quality assessment provision

2019 ◽  
pp. 63-68 ◽  
Author(s):  
Yu. Tsal-Tsalko ◽  
◽  
Yu. Moroz ◽  
N. Ryabtseva ◽  
◽  
...  
Keyword(s):  
Quality Assessment ◽  
Services Quality ◽  
And Control ◽  
Tourism Services

scholarly journals ANALISA KEPUASAN MASYARAKAT DALAM KOMUNIKASI PARIWISATA TERHADAP WISATA DANAU TOBA BUKIT SIMARJARUNJUNG, KABUPATEN SIMALUNGUN

2020 ◽  
Vol 4 (2) ◽  
pp. 142
Author(s):  
Irene Silviani ◽  
Nazlah Rachma Panggabean
Keyword(s):  
Linear Regression ◽  
Services Quality ◽  
Linear Regression Equation ◽  
Community Satisfaction ◽  
Simple Linear Regression ◽  
Descriptive Research ◽  
Quantitative Descriptive ◽  
Quality Of Products ◽  
Tourism Services

This study analyzed tourism communications related to community satisfaction in tourism services, quality of products, and the attraction of Lake Toba. Quantitative descriptive research using non probability and purposive sampling involving 100 respondents. The results showed that the majority of respondents were women as many as 58%. While for men 42%. Thus women are more likely to like Lake Toba tourism. Based on the simple linear regression equation, it is known that Y = 12.691 + 0.736X, which means that every 1% addition of the level of community satisfaction (X) will increase Lake Toba tourism by +0.736. While the comparison of the t value and t table, it is known that the t value of 28.600 is greater than the t table of 1.98447, so it is concluded that H0 is rejected and Ha is accepted, that community satisfaction influenced on Lake Toba Tourism. The magnitude of the influence of community satisfaction on Lake Toba Tourism is obtained from the SPSS output with an R Square value of 0.893. This means that the effect of community satisfaction on Lake Toba Tourism is 89.3%, while 10.7% is influenced by variables are not in this study

scholarly journals The potential offered by smart cities to promote smart tourist destinations

2021 ◽  
Vol 22 ◽  
pp. 651-666
Author(s):  
Azzeddine Nezai ◽  
Noureddine Abdellah ◽  
Kada Yazid
Keyword(s):  
Smart City ◽  
Services Quality ◽  
Smart Cities ◽  
Life Quality ◽  
Digital Revolution ◽  
Tourist Destinations ◽  
Local Residents ◽  
Tourism Services ◽  
Smart Tourism

Abstract. The digital revolution has radically changed the world, as new digital technologies have introduced important innovations in factories, hospitals and schools, especially cities, improving the efficiency of city operations and life quality of its citizens and visitors. This study is a demonstration of the capabilities provided by smart cities to promote smart tourism through global experiences, where the study concluded that the inclusion of smart city determinants will make it a smart tourism destination and thus realize the concept of smart tourism as part of smart city, and improve the Provided tourism services quality and tourism experiences, since the innovation and sustainability are the only way to improve life quality and social value of both  local residents and tourists.

Quality Enhancement in Designing E-Tourism Service Systems

2015 ◽  
pp. 43-63 ◽  
Author(s):  
Ye Wang ◽  
Jie Sun
Keyword(s):  
Quantitative Analysis ◽  
Services Quality ◽  
Service Systems ◽  
Quality Enhancement ◽  
Important Indicator ◽  
Core Set ◽  
Tourism Service ◽  
Tourism Services

With many e-tourism businesses providing same or similar services, quality has become an important indicator for good e-tourism services. Yet, Quality of Tourism Service (QoTS) is usually difficult to handle due to a set of characteristics. In this chapter, the authors have identified a core set of common QoTSs such as performance, reliability and security through the investigation of several e-tourism systems. This chapter will first give precise definitions to a set of QoTSs and then present detailed metrics for these QoTSs. Besides, this chapter will provide a way to quantitative analysis of different QoTSs and finally introduce how to use a partition-based architecture to improve the performance and reliability of tourism services.

scholarly journals Key Success Factors Of Tourist Satisfaction In Tourism Services Provider

2016 ◽  
Vol 32 (4) ◽  
pp. 1237-1242 ◽  
Author(s):  
Chayanan Kerdpitak ◽  
Kai Heuer
Keyword(s):  
Quantitative Research ◽  
Success Factors ◽  
Services Quality ◽  
Questionnaire Data ◽  
Path Modeling ◽  
Factors Affecting ◽  
Key Success Factors ◽  
Tourism Marketing ◽  
Tourist Satisfaction ◽  
Tourism Services

The research was to investigate actual factors affecting tourist satisfaction to the tourist services provider industry. The conceptual framework was developed from the literature review and survey in the area, and other contemporaneous research in tourism marketing. Accordingly, the researchers consider the importance of the factors of trust, personnel relationship, services quality, facility quality, and tourist satisfaction.In this the researchers employed the quantitative research approaches. The instruments of research were steps of a questionnaire. Data were collected from 395 foreign people who come as tourists to Thailand. The data collected were analyzed using the path modeling and on the basis of observing the actual tourist satisfaction of the organizations studied through all operational links in the supply chain.Findings are as follows: Applications of trust, personnel relationship, services quality and facility quality were explanatory of the variance in tourist satisfaction at 44.6 percent (R2 = 0.446). Each factor involves significant aspects with the total being 25. All aspects should be addressed if problems are to be successfully solved over the long haul.  

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