Tying Training to Business Needs (Case Study)

1997 ◽  
Author(s):  
H.A. Wadoud ◽  
Fouad Khalaf
Keyword(s):  
Business Needs

scholarly journals Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study

AI Magazine ◽  
2020 ◽  
Vol 41 (3) ◽  
pp. 45-62
Author(s):  
Shivali Agarwal ◽  
Jayachandu Bandlamudi ◽  
Atri Mandal ◽  
Anupama Ray ◽  
Giriprasad Sridhara
Keyword(s):  
Service Providers ◽  
High Accuracy ◽  
Primary Objective ◽  
Business Continuity ◽  
Automated Assignment ◽  
Rule Engine ◽  
The Face ◽  
Business Needs ◽  
Computational Resources

In this article, we present an end-to-end automated helpdesk email ticket assignment system driven by high accuracy, coverage, business continuity, scalability, and optimal usage of computational resources. The primary objective of the system is to determine the problem mentioned in an incoming email ticket and then automatically dispatch it to an appropriate resolver group with high accuracy. While meeting this objective, it should also meet the objective of being able to operate at desired accuracy levels in the face of changing business needs by automatically adapting to the changes. The proposed system uses a system of classifiers with separate strategies for handling frequent and sparse resolver groups augmented with a semiautomatic rule engine and retraining strategies to ensure that it is accurate, robust, and adaptive to changing business needs. Our system has been deployed in the production of six major service providers in diverse service domains and currently assigns 100,000 emails per month, on an average, with an accuracy close to ninety percent and covering at least ninety percent of email tickets. This translates to achieving human-level accuracy and results in a net savings of more than 50,000 man-hours of effort per annum. To date, our deployed system has already served more than two million tickets in production.

Correlating business needs and network architectures in automotive applications - a comparative case study

2003 ◽  
Vol 36 (13) ◽  
pp. 215-224 ◽  
Author(s):  
Jakob Axelsson ◽  
Joakim Fröberg ◽  
Hans Hansson ◽  
Christer Norström ◽  
Kristian Sandström ◽  
...  
Keyword(s):  
Comparative Case Study ◽  
Network Architectures ◽  
Automotive Applications ◽  
Business Needs

scholarly journals Selecting Cloud Deployment Model Using a Delphi Analytic Hierarchy Process (DAHP)

2015 ◽  
Vol 3 (1) ◽  
pp. 59-70
Author(s):  
James Ngeru ◽  
Tridip Kumar Bardhan
Keyword(s):  
Decision Making ◽  
Analytic Hierarchy Process ◽  
Service Providers ◽  
Low Cost ◽  
Cloud Services ◽  
Analytic Hierarchy ◽  
Business Needs ◽  
The Right ◽  
Hierarchy Process

Cloud computing is a significant paradigm shift in information technology (IT) service offerings that has been receiving enormous attention in academic and IT industry. Recent years has seen exponential growth in cloud use adoption, where many organizations are moving their IT resources into cloud due to flexibility and low-cost. However, on account of rapid innovation and growth in cloud technologies and service providers, selecting the right cloud services, provider and strategy is becoming increasing a common challenge to organization during cloud adoption. In an attempt to address this challenge, we propose application of Delphi Analytic Hierarchy Process (DAHP) method in selecting cloud deployment model. There are several cloud deployment models and organizations must identify the right model that best suits their business needs. The proposed approach facilitates a collaborative decision making process, consisting a number of decision makers whom, with consensus facilitated by the DAHP process, identifies feasible approaches, decision making factors and ultimate selection of a cloud deployment model alternative that is based on organizational business needs and capabilities. The DAHP process is illustrated by a means of a case study. The DAHP result analysis, as was illustrated in the case study, helps in explaining and justifying the choice selected as the best cloud deployment model.

scholarly journals Bank Loans as a Source of Financing Small to Medium-Sized Enterprises in Western Balkans.The Kosovo Case Study.

2019 ◽  
Vol 12 (2) ◽  
pp. 1835-1840
Author(s):  
Qazim TMAVA
Keyword(s):  
Developing Countries ◽  
Economic Development ◽  
Crucial Role ◽  
Small And Medium Enterprises ◽  
Banking System ◽  
Bank Loans ◽  
Business Needs ◽  
Medium Enterprises

It is accepted worldwide that a healthy banking system play a crucial role in the economic development of a country. Also, the role and importance of the banking system in developed and developing countries (including Kosovo) is unquestionable. This is evident especially in financing business needs of Small and Medium Enterprises (SMEs), which generate income and employment. However, financing SMEs’ needs by banks, often is accompanied with problems and various challenges.The aim of this paper is to highlight the role and importance of banks on financing business needs of SMEs, identify problems which arise, by giving recommendations on solving the aforementioned, which would be beneficial for both parties. Hence, this paper offers important implications for banks, SMEs, as well as for policymakers.

AIB’s learning and development programme for graduates – a case study of a strategic initiative

2002 ◽  
Vol 7 (5) ◽  
pp. 296-299 ◽  
Author(s):  
Judy Murphy
Keyword(s):  
Return On Investment ◽  
Development Programme ◽  
Learning And Development ◽  
Short Term ◽  
Strategic Initiative ◽  
Business Needs ◽  
The Individual

This paper describes AIB’s Learning and Development Programme (LDP) for graduates, developed in 1999. AIB saw it as imperative to ensure that the investment being made by the organization on the recruitment front was well used to ensure that graduates were developed and retained within the organisation and that the return on investment was maximised. The LDP had to be compatible with the existing culture of the organisation and support both the short‐term objectives of the individual and long‐term business needs of the organisation. The research into, implementation of, and outcomes following the introduction of the LDP are discussed.

scholarly journals Analysis of Port Community System Introduction in Croatian Seaports - Case Study Split

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Ivan Torlak ◽  
Edvard Tijan ◽  
Saša Aksentijević ◽  
Renato Oblak
Keyword(s):  
Information System ◽  
National Interest ◽  
Pilot Project ◽  
Initial Development ◽  
Community System ◽  
Window Systems ◽  
National Model ◽  
Business Needs

The introduction of a Port Community System (PCS) is identified as one of the key elements facilitating seaport development. In this paper, the analysis of seaport stakeholders and Maritime Single Window systems in Croatia is performed, including NSW (National Single Window), MNSW (Maritime National Single Window: CIMIS - Croatian Integrated Maritime Information System), their interaction and development of the national model for a PCS, ongoing in the form of a pilot project in the Port of Rijeka. This development is selected as a precedent for creation of the nation-wide PCS to be used also in other cargo ports of national interest, including Split. Further building on this newly gained knowledge and taking into consideration the development of the national PCS model, we explain the inherent characteristics of the Port of Split in terms of traffic evaluation in various port basins. We also provide a comprehensive set of operative guidelines for adjustment of the functional PCS module architecture to be deployed in the Port of Split and serving specific business needs of all identified port cluster’s stakeholders after the initial development in the Port of Rijeka is completed.

scholarly journals The Role of Emotional Intelligence in the Performance of an Organisation with 2 Mediating Variables: a Case Study Approach

2018 ◽  
Vol 7 (3.30) ◽  
pp. 330
Author(s):  
Susan Tee Suan .Chin ◽  
Prof Dr. Rosman
Keyword(s):  
Emotional Intelligence ◽  
21St Century ◽  
External Environment ◽  
Business Environment ◽  
Case Study Approach ◽  
Study Approach ◽  
Mediating Variables ◽  
Business Needs

As organisations enter the 21st century, the dynamism of the business environment has certainly increased its pace. The external environment especially the technological element has accelerated the changes in the business platform. Many organisations who are unable to keep up with these changes has to wrap up. Those in the business needs to look for a strong strategic asset which can be used not only for sustainability but to propel the business into higher realms. In the 1980s-1990s, a few studies have highlighted the usage of emotional intelligence as a source of performance among their employees. The purpose of this study is to study the role of emotional intelligence in the performance of an organisation with 2 mediating variables. A case study approach has been used in this study. It was found that with the mediating variables in play, the role of emotional intelligence has certainly enhanced.  

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