The Antecedents and Consequences of Customer Satisfaction in Tourism: a Systematic Literature Review

2018 ◽  
Vol 24 (1) ◽  
pp. 151-183 ◽  
Author(s):  
María-Victoria Sánchez-Rebull ◽  
Veronika Rudchenko ◽  
Juan-Carlos Martín
Keyword(s):  
Customer Satisfaction ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Antecedents And Consequences

Cleanliness unravelled: a review and integration of literature

2018 ◽  
Vol 16 (4) ◽  
pp. 429-451 ◽  
Author(s):  
Martijn C. Vos ◽  
Mirjam Galetzka ◽  
Mark P. Mobach ◽  
Mark van Hagen ◽  
Ad T.H. Pruyn
Keyword(s):  
Literature Review ◽  
Conceptual Framework ◽  
Systematic Literature Review ◽  
Future Research ◽  
Content Type ◽  
Effective Interventions ◽  
Clean Environment ◽  
Prisma Statement ◽  
Antecedents And Consequences ◽  
Response Variables

Purpose The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness. Design/methodology/approach The PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed. Findings Stimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered. Practical implications The findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness. Originality/value No systematic literature review on antecedents and consequences of a clean environment has previously been conducted.

Unlearning and forgetting in organizations: a systematic review of literature

2019 ◽  
Vol 23 (5) ◽  
pp. 860-888 ◽  
Author(s):  
Adrian Klammer ◽  
Stefan Gueldenberg
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Future Research ◽  
Review Of Literature ◽  
Research Gaps ◽  
Content Type ◽  
Depth Of Knowledge ◽  
Analysis And Synthesis ◽  
Antecedents And Consequences ◽  
Different Levels

Purpose Although still under-researched and characterized by a fragmented understanding, unlearning and forgetting have recently received increased scholarly attention. The purpose of this systematic literature review is to survey and evaluate key works in the field of organizational unlearning and forgetting. Through analyzing and synthesizing common themes, this paper aims to highlight research gaps and avenues for future research. Design/methodology/approach This paper follows a systematic approach of identifying, analyzing and synthesizing pertinent literature in the field of organizational unlearning and forgetting. In total, 63 works were thoroughly reviewed. Findings This paper highlights different levels and scopes, as well as antecedents and consequences of organizational unlearning and forgetting. Even though unlearning and forgetting has gained increased attention, researchers still need to provide robust conceptual and empirical evidence to advance the field. Originality/value By structuring the analysis and synthesis around various constructs, theories, typologies and related themes, this paper outlines several research gaps and proposes avenues for further research. Additionally, this systematic literature review resulted in the development of a framework based on the intentionality and depth of knowledge loss, which allows future researchers to position their research and differentiate themselves from other literature in the field.

Product Attachment

2018 ◽  
pp. 172-254
Keyword(s):  
Consumer Behavior ◽  
Literature Review ◽  
Empirical Research ◽  
Systematic Literature Review ◽  
State Of The Art ◽  
The State ◽  
Antecedents And Consequences

Although the study of emotional feelings that consumers' nurture toward products (or material possessions) has largely attracted the interest of marketing and consumer behavior scholars, research dealing with product attachment is still at its nascent stage. This statement is confirmed by the result of a systematic literature review on product attachment that is reported throughout this chapter. After providing an updated picture of the state of the art of research on product attachment published to date, the chapter reports multiple conceptualizations and operationalizations of the product attachment construct. This is followed by thorough analysis of the antecedents and consequences of product attachment included in published empirical research. The analysis concludes by suggesting possible issues that might be of interest to those doing or planning to do research on product attachment. This is the first systematic literature review on the construct of product attachment published to date.

Engaging Gen Z in professional selling: a systematic literature review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andrew Loring ◽  
Jia Wang
Keyword(s):  
Literature Review ◽  
Human Resource Development ◽  
Employee Engagement ◽  
Systematic Literature Review ◽  
Individual Characteristics ◽  
Content Type ◽  
Generation Z ◽  
Sales Organizations ◽  
Professional Selling ◽  
Antecedents And Consequences

Purpose Employee engagement literature pertaining to professional salespeople has revealed several antecedents and consequences that lead to greater performance and turnover reduction. However, engagement literature in the field of human resource development (HRD) does not account for Generation Z (Gen Z), the latest in the workforce who has been noted to be vastly different from previous generations. This study aims to explore how to engage Gen Z in the context of professional selling by identifying the antecedents and consequences of employee engagement based on individual characteristics and organizational needs of this group. Design/methodology/approach A systematic literature review was conducted. In total, 21 papers relevant to employee engagement, professional selling and Gen Z were critically analyzed. Findings Findings indicate that Gen Z’s organizational need for mentoring and their individual characteristic of wanting job control and ownership are vital antecedents that could increase employee engagement. In addition, competitive rewards are important consequences that could improve individual sales performance. Practical implications HRD practitioners and organizational leaders must understand the unique characteristics of Gen Z to effectively engage them in the workplace. For sales organizations, there is a critical need to offer mentoring opportunities and competitive rewards from the start of Gen Z salespeople’s employment. Originality/value This research expands current engagement literature by addressing an emerging, under-explored issue – how to engage the newest workforce, Gen Z, in the context of professional selling.

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