scholarly journals USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA) TO EVALUATE FACTORS AFFECTING THE LIVING IN ELDERLY CONDOMINIUM

2018 ◽  
Author(s):  
Supeecha Panichpathom ◽  
Yongyuth Suphotgamkul
Keyword(s):  
Performance Analysis ◽  
Factors Affecting

Factors Affecting Customer Satisfaction of the Wi–Fi Services

2012 ◽  
Vol 60 (1) ◽  
pp. 57-63
Author(s):  
Nora Muda ◽  
Nur Riza Mohd Suradi
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Factors Affecting ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Five Factors ◽  
Contrast Analysis

Measuring the quality of service and customer satisfaction is ultimately important for ISPs to remain in business. In order to achieve a good quality of service, understanding the two-way relationship among customers in a variety of patterns of quality of service is crucial. Three methods of analysis namely; Penalty Rewards Contrast Analysis (PRCA), Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) were used in the analysis to identify the causes of the main problems that affect the level of customer satisfaction. For the PRCA analysis, factors that were categorized as onedimensional are service quality, promotion, as well as payment of bills of paid Wi-Fi services and the promotional factor of free Wi-Fi services. Based on the IPA results, there were eight attributes for paid Wi-Fi services and four attributes of free Wi-Fi services in the first quadrant. These attributes are important but their performance are low. Therefore, these attributes need to be emphasized further to increase their level of performance. Meanwile, the CSI analysis showed that all five factors are found to be at a good level and being categorized in the indifferent zone. Keywords: Wi-Fi; customer satisfaction Index; penalty reward contrast analysis; important performance analysis Pengukuran kualiti perkhidmatan dan kepuasan pelanggan adalah sangat penting bagi ISP untuk kekal dalam perniagaan. Bagi mencapai kualiti perkhidmatan yang baik, memahami hubungan dua hala di kalangan pelanggan di pelbagai corak kualiti perkhidmatan adalah penting. Tiga kaedah analisis iaitu Analisis Kontras Hukuman Ganjaran (PRCA), Analisis Kepentingan Prestasi (IPA) dan Indeks Kepuasan Pelanggan (CSI) telah digunakan dalam analisis bagi mengukur kepuasan pelanggan untuk mengenal pasti punca masalah utama yang memberi kesan kepada tahap kepuasan pelanggan. Untuk analisis PRCA, faktor-faktor yang telah dikategorikan sebagai satu dimensi adalah faktor kualiti perkhidmatan, kenaikan pangkat, serta pembayaran bil-bil perkhidmatan Wi-Fi berbayar dan faktor promosi perkhidmatan Wi-Fi percuma. Berdasarkan keputusan IPA, terdapat lapan atribut untuk perkhidmatan Wi-Fi berbayar dan empat atribut bagi perkhidmatan Wi-Fi percuma berada dalam kuadran pertama. Atribut-atribut ini didapati penting tetapi prestasi mereka adalah rendah. Oleh itu, atribut-atribut ini perlu diberi penekanan untuk meningkatkan lagi tahap prestasi mereka. Manakala, analisis CSI pula menunjukkan bahawa kesemua lima faktor didapati berada pada tahap yang baik dan yang dikategorikan dalam zon acuh tak acuh. Kata kunci: Wi-Fi; indeks kepuasan pelanggan; analisis kontras penalti ganjaran; analisis kepentingan prestasi

scholarly journals Performance analysis of the process of combine harvesting of grain crops

2020 ◽  
Vol 175 ◽  
pp. 05005 ◽  
Author(s):  
Victor Kataev ◽  
Ilia Markvo ◽  
Kaprel Khubiian ◽  
Valery Dimitrov
Keyword(s):  
Performance Analysis ◽  
The South ◽  
Actual Performance ◽  
Factors Affecting ◽  
Grain Crops ◽  
Local Organizations ◽  
Harvesting Process ◽  
Combine Harvesters

The effectiveness of combine harvesting processes is one of the most important indicators of planting enterprises, as it largely determines the efficiency of the entire organization. One of the problems in assessing the effectiveness of combine harvesters is the determination of the planned performance of machines with rated productivity. The paper considers approaches to determining the planned and actual performance of the processes of combine harvesting of grain crops. The factors affecting the decrease in the performance of combines have been studied. The analysis of data on the wheat harvesting process in local organizations of the South of Russia during 2014-2019 has been carried out. The results of calculating the planned and actual performance of wheat harvesting processes in these farms are presented.

Sealed-Bid Timber Sales—Performance Indicators and Bidding Strategies

1985 ◽  
Vol 9 (1) ◽  
pp. 6-10
Author(s):  
Robert M. Shaffer
Keyword(s):  
Performance Analysis ◽  
Success Rate ◽  
Performance Indicators ◽  
Sales Performance ◽  
The South ◽  
Factors Affecting ◽  
Bidding Strategies ◽  
Sealed Bid ◽  
Timber Sales ◽  
Local Norms

Abstract Sealed bidding is the preferred method for selling stumpage in many areas of the South. Industry timber procurement managers are concerned with both the success rate and the amount of overbid when assessing bidding performance. Analysis of 56 sealed-bid timber sales establishes local norms for these performance indicators in a 14-county area of south Alabama and northwestern Florida. Bidding strategies are examined and categorized as must-win, strongly competitive, weakly competitive, and noncompetitive. Factors affecting bidding performance are discussed.

scholarly journals Biomechanical Analysis of Successful and Unsuccessful Snatch Lifts in Elite Female Weightlifters

2019 ◽  
Vol 68 (1) ◽  
pp. 69-79 ◽  
Author(s):  
Andrzej Mastalerz ◽  
Paulina Szyszka ◽  
Weronika Grantham ◽  
Jerzy Sadowski
Keyword(s):  
Performance Analysis ◽  
Body Movement ◽  
Center Of Gravity ◽  
The Body ◽  
Biomechanical Analysis ◽  
Hip Joints ◽  
Factors Affecting ◽  
Analysis System ◽  
Biomechanical Factors

AbstractThe aim of this study was to identify biomechanical factors affecting successful and unsuccessful snatch attempts in elite female weightlifters during the 2013 World Weightlifting Championships. Fourteen female competitors took part in this study. Their successful and unsuccessful snatch lifts with the same load were recorded with 2 camcorders (50 Hz), and selected points were digitized manually on to the body and the barbell using the Ariel Performance Analysis System. The kinetic and kinematic barbell movement as well as the athlete’s body movement variables during the liftoff phase were examined. The results of this study show statistical differences (p ≤ 0.05) between successful and unsuccessful attempts in relation to the angle values in the knee and hip joints in preparation for the aerial phase position. Similarly, the center of gravity velocity was significantly higher in successful attempts during the catch phase. Thus, coaches should pay particular attention to the accuracy of the execution in preparation for the aerial phase position and to the velocity of the center of gravity of the competitors during the catch phase.

scholarly journals Determining the Role of Hotel Attributes in Building Customer Loyalty Using Importance–Performance Analysis: A Study in the Context of Tourist Nationalities

2021 ◽  
Vol 12 (22) ◽  
pp. 105-130
Author(s):  
Engin Üngüren ◽  
Salih Tellioglu ◽  
Nazlı Türker
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Customer Loyalty ◽  
Quantitative Research ◽  
Gap Analysis ◽  
Factors Affecting ◽  
Hotel Service ◽  
And Performance ◽  
Performance Perceptions ◽  
The Impact

Identifying the importance and satisfaction of hotel attributes in the eyes of tourists and their role in building customer loyalty is critical for improving the service quality. Therefore, in our study, customers' importance and performance perceptions regarding the services offered by accommodation businesses were examined in terms of customers’ nationalities. Our research has two main objectives.  The first objective is to determine the importance and performance perceptions of the services provided by the hotels according to the nationalities of the customers using the using importance-performance analysis (IPA) model and to compare the perceptions of importance-performance according to nationality. The second aim is to determine the effect of satisfaction perceptions regarding hotel services on customer loyalty according to customer nationality. The research was designed as a survey-based quantitative research methodology. Convenience sampling was used, which is a non-random sampling method. Data were obtained from 1153 German, Russian, and Turkish tourists accommodating in five-star hotels in Alanya, Turkey. A gap analysis was conducted using pairwise t-tests to evaluate whether the importance and performance perceptions of the participants differed. IPA was conducted with attributes being graphically displayed on the I-P grids. The impact of hotel service satisfaction on customer loyalty was investigated using regression analysis. The research findings reveal that customers' performance perceptions and services attach importance to differ significantly by nationality. And also, it was concluded that satisfaction with the services provided in accommodation businesses has a significant effect on customer loyalty and that this effect differs in customer groups. Determining satisfaction factors affecting customer loyalty according to customer characteristics make a significant contribution to service quality improvement. In this context, the research results provide practical and theoretical contributions to how customer satisfaction and customer loyalty can be improved according to market groups.

scholarly journals STRATEGI PENINGKATAN AKUNTABILITAS KEUANGAN DI BALAI BESAR PENGKAJIAN DAN PENGEMBANGAN TEKNOLOGI PERTANIAN

2019 ◽  
Vol 8 (1) ◽  
Author(s):  
Fina Arpah ◽  
Harianto ◽  
Abdul Kohar Irwanto
Keyword(s):  
Problem Solving ◽  
Performance Analysis ◽  
Human Resources ◽  
Financial Management ◽  
State Budget ◽  
Factors Affecting ◽  
Operational Procedure ◽  
Impact Performance ◽  
Financial Accountability ◽  
Hr Management

Background of this study is based on the demand of financial accountability mandated by Decree No. 1 of 2004 for all Ministries / Agencies that use the funds from the state budget (APBN) especially those conducted by the Indonesian Center for Agricultural Technology Assessment and Development (ICATAD). This study aims to: 1) evaluate the implementation of SOP (Standard Operational Procedure) financial management in the ICATAD, 2) analyze the factors affecting financial accountability in the ICATAD and 3) formulate strategic recommendations to increase the financial accountability in the ICATAD. Descriptive and regression analyses were used to analyze the implementation of SOP and to examine determinant factors of accountability whereas Impact Performance Analysis (IPA) was employed to draw policy recommmendations. The analysis showed that human resources (HR) management is not yet fully complying with the SOP, the trend in problem solving refers to the experience. Variable HR and non-HR showed positive and significant impact on the financial accountability of the respective value ρ (HR) = 0.184 and ρ (Non HR) = 0.013. Meanwhile, SOP does not give partial effect to the financial accountability (ρ = 0.838). The success of accountability is established through the enhancement of capacity to solve problems and affirmation of management's commitment in the implementation and evaluation of SOP.Keywords: accountability, human resources, standard operational procedure, commitment ABSTRAK Penelitian ini dilatarbelakangi tuntutan akuntabilitas keuangan yang diamanatkan oleh Undang-Undang Nomor 1 Tahun 2004 bagi semua Kementerian/Lembaga yang mempergunakan dana Anggaran Pendapatan Belanja Negara (APBN), khususnya yang dilakukan oleh Satuan Kerja Balai Besar Pengkajian Badan Litbang Pertanian. Penelitian ini bertujuan untuk : 1) mengevaluasi penerapan SOP pengelolaan keuangan di Balai Besar Pengkajian, 2) menganalisis faktor-faktor yang mempengaruhi akuntabilitas keuangan di Balai Besar Pengkajian, dan 3) merumuskan rekomendasi strategis peningkatan akuntabilitas keuangan di Balai Besar Pengkajian. Metode untuk mengevaluasi penerapan SOP dilakukan dengan menggunakan analisis deskriptif. Kemudian untuk menganalisis faktor-faktor yang mempengaruhi akuntabilitas menggunakan analisis regresi, sedangkan untuk menentukan rekomendasi menggunakan analisis Important Performance Analysis (IPA). Hasil analisis menunjukkan bahwa SDM belum sepenuhnya mematuhi SOP, kecenderungan dalam penyelesaian masalah di lapang SDM mengacu kepada pengalamannya. Variabel SDM dan Non SDM menunjukkan pengaruh positif dan signifikan terhadap akuntabilitas keuangan dengan nilai masing-masing ρ (SDM) = 0,184 dan ρ (Non SDM) = 0,013. Sedangkan SOP tidak memberikan pengaruh secara parsial terhadap akuntabilitas keuangan (ρ = 0,838). Keberhasilan akuntabiltas dilakukan melalui unsur SDM berupa peningkatan kapasitas problem solving dan peneguhan komitmen manajemen dalam implementasi dan evaluasi SOP.Kata kunci: akuntabilitas, SDM, SOP, komitmen

Towards an importance–performance analysis of factors affecting e-business diffusion in the wood industry

2016 ◽  
Vol 110 ◽  
pp. 121-131 ◽  
Author(s):  
Simon Thanh-Nam Trang ◽  
Sebastian Zander ◽  
Bastiaan de Visser ◽  
Lutz M. Kolbe
Keyword(s):  
Performance Analysis ◽  
Wood Industry ◽  
Factors Affecting

Application of a Improved C4.5 Algorithm in Performance Analysis

2013 ◽  
Vol 380-384 ◽  
pp. 1681-1684 ◽  
Author(s):  
Wu Shi Gao ◽  
Wei Fang Tang ◽  
Xin Gang Wang
Keyword(s):  
Data Mining ◽  
Performance Analysis ◽  
Decision Tree ◽  
Teaching Quality ◽  
Technology In Education ◽  
Generation Efficiency ◽  
Factors Affecting ◽  
Operation Speed ◽  
Tree Generation ◽  
C4.5 Algorithm

The application of data mining technology in education, finding the hidden, useful information from a large number of data, will contribute to the reform and development of education. This article presents an improved C4.5 algorithm, which only use simple add, subtract, multiply and divide operations instead of the logarithm of original C4.5 algorithm. This algorithm greatly improves the operation speed and the decision tree generation efficiency, and its application to the analysis of students' achievement, implied to identify the factors affecting the performance, promotes the improvement of teaching quality.

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