scholarly journals Usability evaluation of obstetrics and gynecology information system using cognitive walkthrough method

10.19082/6682 ◽  
2018 ◽  
Vol 10 (4) ◽  
pp. 6682-6688
Author(s):  
Azadeh Kamel Ghalibaf ◽  
Majid Jangi ◽  
Mohammad Reza Mazaheri Habibi ◽  
Sara Zangouei ◽  
Reza Khajouei
Keyword(s):  
Information System ◽  
Usability Evaluation ◽  
Obstetrics And Gynecology ◽  
Cognitive Walkthrough

scholarly journals Comparison Usability Evaluation Methods in a Health Information System: Heuristic Evaluation versus Cognitive Walkthrough Method

2021 ◽  
Author(s):  
Mehrdad Farzandipour ◽  
Ehsan Nabovati ◽  
Hamidreza Tadayon ◽  
Monireh Sadeqi Jabali
Keyword(s):  
Information System ◽  
Evaluation Method ◽  
Health Information System ◽  
Evaluation Methods ◽  
Usability Evaluation ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
Significant Difference ◽  
Cognitive Walkthrough ◽  
Usability Evaluation Methods

Abstract Background There are some inconsistencies regarding the selection of the most appropriate usability evaluation method. The present study aimed to compare two expert-based evaluation methods in a nursing module, as the most widely used module of a Hospital Information System (HIS). Methods The Heuristic Evaluation (HE) and Cognitive Walkthrough (CW) methods were used by five independent evaluators to evaluate the nursing module of Shafa HIS. In this regard, the number, severity and ratio of the recognized problems according to the usability attributes were compared using two evaluation methods. Results The use of the HE and CW evaluation methods resulted in the identification of 104 and 24 unique problems, respectively. The average severity of the recognized problems was 2.32 in the HE method and 2.77 in the CW evaluation method; however, there was a significant difference between the number and severity of recognized usability problems by these methods (P < 0.001). Some problems, which were associated with effectiveness, satisfaction and error, were better recognized by the HE method; however, CW evaluation method was more successful in recognizing problems of learnability, efficiency and memorability. Conclusion The HE method recognized more problems with a lower average severity. On the other hand, CW could recognize fewer problems with a higher average severity. Regarding the evaluation goal, HE method would be used to improve effectiveness, increase satisfaction and decrease the number of errors. Furthermore, CW evaluation method is recommended to be used to improve the learnability, efficiency and memorability of the system.

scholarly journals Comparison of heuristic and cognitive walkthrough usability evaluation methods for evaluating health information systems

2016 ◽  
Vol 24 (e1) ◽  
pp. e55-e60 ◽  
Author(s):  
Reza Khajouei ◽  
Misagh Zahiri Esfahani ◽  
Yunes Jahani
Keyword(s):  
Information Systems ◽  
Evaluation Methods ◽  
Usability Evaluation ◽  
Health Care Information ◽  
Office Management ◽  
Usability Problems ◽  
Significant Difference ◽  
Health Care Information Systems ◽  
Cognitive Walkthrough ◽  
Usability Evaluation Methods

Objective: There are several user-based and expert-based usability evaluation methods that may perform differently according to the context in which they are used. The objective of this study was to compare 2 expert-based methods, heuristic evaluation (HE) and cognitive walkthrough (CW), for evaluating usability of health care information systems. Materials and methods: Five evaluators independently evaluated a medical office management system using HE and CW. We compared the 2 methods in terms of the number of identified usability problems, their severity, and the coverage of each method. Results: In total, 156 problems were identified using the 2 methods. HE identified a significantly higher number of problems related to the “satisfaction” attribute (P = .002). The number of problems identified using CW concerning the “learnability” attribute was significantly higher than those identified using HE (P = .005). There was no significant difference between the number of problems identified by HE, based on different usability attributes (P = .232). Results of CW showed a significant difference between the number of problems related to usability attributes (P &lt; .0001). The average severity of problems identified using CW was significantly higher than that of HE (P &lt; .0001). Conclusion: This study showed that HE and CW do not differ significantly in terms of the number of usability problems identified, but they differ based on the severity of problems and the coverage of some usability attributes. The results suggest that CW would be the preferred method for evaluating systems intended for novice users and HE for users who have experience with similar systems. However, more studies are needed to support this finding.

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