scholarly journals Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector

TEM Journal ◽  
2021 ◽  
pp. 592-596
Author(s):  
Andrei Șandor
Keyword(s):  
Information Management ◽  
Service Providers ◽  
Management Systems ◽  
Web Based ◽  
Related Data ◽  
User Management ◽  
Information Management Systems ◽  
Telecom Sector ◽  
The Ideal

Modern service providers use web-based information management systems (IMS’s) to enhance their relationship with customers. This helps them better manage customer-related data and information. Also, the use of search engines, user management features, chat-bots or forums can help customers manage their own data, like consumption or invoices. So, the use of web-based information management systems may be the ideal solution for a win-win relationship between a service provider and a customer. The study of the features embedded in websites may reveal some insights regarding the way they are used and how they will look like in the future.

A Method of Object Oriented Information Management for Layout Design

1995 ◽  
Author(s):  
Paul Vallis ◽  
Jonathan S. Colton
Keyword(s):  
Information Management ◽  
Design Process ◽  
Object Oriented ◽  
Spatial Arrangement ◽  
Layout Design ◽  
Management Systems ◽  
Engineering System ◽  
Information Management Systems

Abstract During the layout design process, the spatial arrangement of components in an engineering system is developed in order to meet design goals and constraints. Proper organization of the information involved in this process enhances the quality of layout designs. The organization of information is accomplished through the use of the techniques and methods existing in the information management field. Using the object-oriented technique, a method was developed to guide the design of information management systems that support the layout design process. The method was developed in a case study involving the layout design of automobile engine bay components.

Dynamic modelling of inter-organisational information management systems and relationships in food chains

2004 ◽  
Vol 4 (1) ◽  
pp. 55-71
Author(s):  
Christine Storer ◽  
Geoffrey Soutar ◽  
Jacques Trienekens ◽  
Adrie Beulens ◽  
Mohammed Quaddus
Keyword(s):  
Information Management ◽  
Communication Systems ◽  
Dynamic Modelling ◽  
Business Environment ◽  
Management Systems ◽  
Future Research ◽  
Supplier Relationships ◽  
Information Management Systems

It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour. However, less is known about the details of how information is used to manage relationships. Theories that have been found have either been tested on non-perishable goods or on small case studies. In earlier stages of the research, a dynamic model of inter-organisational information management systems (IOIMS) and relationships was developed based on a netchain case study. This paper presents an evaluation of this model based on a survey of Australian food processors and a green life industry case study. Both studies found that the environment (power, dependency and market uncertainty) had a significant influence on (attitudinal) commitment to develop long-term customer/supplier relationships. In addition, the nature of the IOIMS was associated with perceived current outcomes (satisfaction with performance, perceived responsiveness and strength of relationship trust). However, commitment to develop long-term customer supplier relationships was not significantly associated with the IOIMS. Conclusions were more doubtful about the association between the business environment and the IOIMS and perceived current outcomes. Suggestions for future research are made.

Design Principles for Crisis Information Management Systems

2015 ◽  
Vol 7 (4) ◽  
pp. 26-45 ◽  
Author(s):  
Cynthia Marie Nikolai ◽  
Troy Johnson ◽  
Michael Prietula ◽  
Irma Becerra-Fernandez ◽  
Gregory R. Madey
Keyword(s):  
Emergency Management ◽  
Hurricane Katrina ◽  
Information Management ◽  
Field Research ◽  
Design Principles ◽  
Management Systems ◽  
Web Based ◽  
Emergency Managers ◽  
Information Management Systems ◽  
Training And Research

Since Hurricane Katrina, a lot of research has gone into improving disaster management through the use of crisis information management systems (CIMS). There has been much interest in how to design dynamic CIMS, particularly with respect to web-based emergency management systems. In the authors' research, they set out to design and develop a distributed web-based training and research tool for emergency managers and scholars. In order to develop their training system, they needed to simulate the CIMS that emergency managers use during a crisis and with which they could run training and research simulations. This raised the question: What exactly is a CIMS, and how does one design one? In order to answer this question, the authors engaged in nine months of field research at the Miami-Dade Emergency Operations Center in Miami-Dade County, FL. Through their field research and the emergency management experience of one of the authors, they identified several additional design principles for CIMS in today's technological and communication landscape. This paper outlines the resulting recommendations.

Design Principles for Crisis Information Management Systems

2018 ◽  
pp. 420-439
Author(s):  
Cynthia Marie Nikolai ◽  
Troy Johnson ◽  
Michael Prietula ◽  
Irma Becerra-Fernandez ◽  
Gregory R. Madey
Keyword(s):  
Emergency Management ◽  
Information Management ◽  
Field Research ◽  
Design Principles ◽  
Management Systems ◽  
Web Based ◽  
Emergency Managers ◽  
Emergency Operations Center ◽  
Information Management Systems ◽  
Training And Research

Since Hurricane Katrina, a lot of research has gone into improving disaster management through the use of crisis information management systems (CIMS). There has been much interest in how to design dynamic CIMS, particularly with respect to web-based emergency management systems. In the authors' research, they set out to design and develop a distributed web-based training and research tool for emergency managers and scholars. In order to develop their training system, they needed to simulate the CIMS that emergency managers use during a crisis and with which they could run training and research simulations. This raised the question: What exactly is a CIMS, and how does one design one? In order to answer this question, the authors engaged in nine months of field research at the Miami-Dade Emergency Operations Center in Miami-Dade County, FL. Through their field research and the emergency management experience of one of the authors, they identified several additional design principles for CIMS in today's technological and communication landscape. This paper outlines the resulting recommendations.

Patient and Provider Perspectives Regarding Criteria for Patient Prioritization in Rehabilitation Programs (Preprint)

2019 ◽  
Author(s):  
Julien Déry ◽  
Angel Ruiz ◽  
François Routhier ◽  
Marie-Pierre Gagnon ◽  
André Côté ◽  
...  
Keyword(s):  
Service Providers ◽  
Quebec City ◽  
Web Based ◽  
Rehabilitation Programs ◽  
Provider Perspectives ◽  
Patient Prioritization ◽  
Services Sociaux ◽  
Multiple Case ◽  
Patient And Provider Perspectives

BACKGROUND Queueing patients on waiting lists is a common practice to manage access to rehabilitation services. To increase fairness and equity in access, a strategy emerging from the literature is patient prioritization. The goal is for patients with the greatest needs to be treated first and for patient wait times to be determined objectively on the basis of explicit criteria. Selecting criteria, however, is a complex task because it is important to simultaneously consider the objectives of all stakeholders. OBJECTIVE The aim of this study was to compare service users’ and service providers’ perspectives regarding patient prioritization criteria in two rehabilitation programs. METHODS We conducted a multiple case study in two rehabilitation programs at the Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale in Quebec City (Canada), i.e. a driving evaluation program (DEP) and a compression garment manufacturing program (CGMP). We sent a web-based survey asking two groups (patients and providers) of informed stakeholders to individually produce a set of criteria. We then conducted an inductive thematic analysis where each group’s individual answers were coded and combined in a single set of criteria. RESULTS Stakeholders from the DEP identified a total of 22 criteria to prioritize patients while those from the CGMP listed 27 criteria. Providers shared 76% of the criteria mentioned by patients. Some criteria, such as age, occupation, functional level, pain, absence of caregiver, and time since referral, were considered important by both stakeholders in both programs. CONCLUSIONS Patients and providers tended to have similar opinions about a majority of the criteria to prioritize patients in waitlists. Nonetheless, our study confirms that patients and providers base their choices on different types of knowledge and values, which explains some of the differences observed. Taking into consideration the opinions of all stakeholders concerning prioritization criteria is an important part of the decision-making process, based on a multiple constituency approach.

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