scholarly journals Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement

2015 ◽  
Author(s):  
Bianca Trinkenreich ◽  
Gleison Santos ◽  
Valdemar Confort ◽  
Flavia Santoro
Keyword(s):  
Business Process ◽  
Incident Management ◽  
Service Improvement ◽  
Business Process Intelligence

Challenges for Business Process Intelligence: Discussions at the BPI Workshop 2007

2008 ◽  
pp. 5-10 ◽  
Author(s):  
Michael Genrich ◽  
Alex Kokkonen ◽  
Jürgen Moormann ◽  
Michael zur Muehlen ◽  
Roger Tregear ◽  
...  
Keyword(s):  
Business Process ◽  
Business Process Intelligence

scholarly journals Competency Driven Resource Evaluation Method for Business Process Intelligence

2021 ◽  
Vol 69 (1) ◽  
pp. 1141-1157
Author(s):  
Abid Sohail ◽  
Dhanapal Durai Dominic ◽  
Mohammad Hijji ◽  
Muhammad Arif Butt
Keyword(s):  
Business Process ◽  
Evaluation Method ◽  
Resource Evaluation ◽  
Business Process Intelligence

scholarly journals Investment Cost Model in Business Process Intelligence in Banking And Electricity Company

2016 ◽  
Vol 7 (2) ◽  
pp. 113
Author(s):  
Arta Moro Sundjaja
Keyword(s):  
Decision Making ◽  
Literature Review ◽  
Data Warehouse ◽  
Business Process ◽  
Cost Model ◽  
Process Performance ◽  
Design Development ◽  
Business Process Intelligence ◽  
Investment Cost ◽  
Decision Making Processes

Higher demand from the top management in measuring business process performance causes the incremental implementation of BPM and BI in the enterprise. The problem faced by top managements is how to integrate their data from all system used to support the business and process the data become information that able to support the decision-making processes. Our literature review elaborates several implementations of BPI on companies in Australia and Germany, challenges faced by organizations in developing BPI solution in their organizations and some cost model to calculate the investment of BPI solutions. This paper shows the success in BPI application of banks and assurance companies in German and electricity work in Australia aims to give a vision about the importance of BPI application. Many challenges in BPI application of companies in German and Australia, BPI solution, and data warehouse design development have been discussed to add insight in future BPI development. And the last is an explanation about how to analyze cost associated with BPI solution investment.

scholarly journals Business process analysis based on anomaly detection in event logs: a study on an incident management case

2021 ◽  
Author(s):  
Esther Maria Rojas Krugger ◽  
Ana Rocío Cárdenas Maita ◽  
Juliana Cristina Barbosa Alves ◽  
Marcelo Fantinato ◽  
Sarajane Marques Peres
Keyword(s):  
Anomaly Detection ◽  
Business Process ◽  
Process Analysis ◽  
Incident Management ◽  
Event Logs ◽  
Business Process Analysis

scholarly journals Business Process Intelligence

2004 ◽  
Vol 53 (3) ◽  
pp. 321-343 ◽  
Author(s):  
Daniela Grigori ◽  
Fabio Casati ◽  
Malu Castellanos ◽  
Umeshwar Dayal ◽  
Mehmet Sayal ◽  
...  
Keyword(s):  
Business Process ◽  
Business Process Intelligence
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