scholarly journals The Capability Improvement Strategy of Cross-border E-commerce Supply Chain Service Providers

2020 ◽  
Vol 9 (2) ◽  
pp. 129
Author(s):  
Yi Xu
Keyword(s):  
Supply Chain ◽  
Essential Role ◽  
Development Process ◽  
Service Providers ◽  
Improvement Strategy ◽  
Logistics Service ◽  
Cross Border ◽  
Service Mode ◽  
Information Supply Chain ◽  
Capability Improvement

<p>In the development process of cross-border e-commerce, cross-border e-commerce supply chain providers play an essential role. Within their business scope, they are not good at cross-border logistics, overseas warehouses, information security in supply chain and other aspects. With the support of national policies, it is possible to innovate cross-border logistics service mode, improve the development ability of overseas warehouses, establish information supply chain partnership, attract or strengthen the training of cross-border e-commerce talents, so as to improve the ability.</p>

scholarly journals Modeling logistics service providers in a non-cooperative supply chain

2016 ◽  
Vol 40 (13-14) ◽  
pp. 6340-6358 ◽  
Author(s):  
Ernesto D.R. Santibanez-Gonzalez ◽  
Ali Diabat
Keyword(s):  
Supply Chain ◽  
Service Providers ◽  
Logistics Service ◽  
Logistics Service Providers

scholarly journals Environmental alignment between logistics service providers and shippers – a supply chain perspective

2020 ◽  
Vol 31 (3) ◽  
pp. 575-605
Author(s):  
Maria Huge-Brodin ◽  
Edward Sweeney ◽  
Pietro Evangelista
Keyword(s):  
Supply Chain ◽  
Stakeholder Theory ◽  
Success Factors ◽  
Service Providers ◽  
Three Dimensional ◽  
Content Type ◽  
Study Approach ◽  
Logistics Service ◽  
Sustainable Logistics ◽  
Logistics Service Providers

PurposeVarious suggested paths for greening logistics and supply chains often address the specific perspectives of single supply chain actors. Drawing on stakeholder theory, the purpose of this paper is to develop a deeper understanding of the alignment between logistics service providers (LSPs) and shippers in the context of adopting more environmentally sustainable logistics practices.Design/methodology/approachWith a case study approach, a dual perspective is taken in which both LSPs and shippers were researched. The cases comprise eight LSPs and six shipper companies in Sweden, Italy and Ireland. Information was first analysed in relation to levels of environmental awareness, customer requirements and provider offerings and critical success factors (CSFs) and inhibitors. In a second step, the findings were analysed using stakeholder theory.FindingsLSPs demonstrate higher ambition levels and more concrete offerings compared to shippers' requirements for green logistics services. Paradoxically, customers are an important CSF and also an inhibitor for both LSPs and shippers. Both LSPs and shippers perceive financial factors and senior management priorities as important CSFs. The application of stakeholder theory helps to illuminate the importance of the many secondary stakeholders vs that of one or a relatively small number of primary stakeholders.Originality/valueThe three-dimensional analysis of environmental alignment between LSPs and shippers reinforces existing knowledge and provides new insights. A novel use of stakeholder theory in a supply chain context underlines its usefulness in research of this kind.

4PL Intermediation

2017 ◽  
pp. 64-85 ◽  
Author(s):  
Nejib Fattam ◽  
Gilles Paché
Keyword(s):  
Social Capital ◽  
Supply Chain ◽  
Ad Hoc ◽  
Service Providers ◽  
Short Term ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Fourth Party Logistics ◽  
Major Criterion ◽  
Relief Operations

The 2000s have seen the increased development of a different type of logistics service providers known as fourth party logistics (4PL) service providers. Those providers are now very involved in the short-term “transient” logistics needed by large retailers to organize the supply chain for some of their promotional activities that only last few days, or NGO to organize efficient relief operations after a disaster. Hence, 4PL firms can be considered dynamic assemblers of logistical resources they capture from partners in order to satisfy clients. A major criterion required for a successful 4PL intermediation is trust, as key element of social capital, and this chapter discusses the importance of trust in the efficient operations of this transient or ad hoc relationship between the 4PL and the client.

Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach

2020 ◽  
Vol 33 (1) ◽  
pp. 125-140 ◽  
Author(s):  
Barbara Gaudenzi ◽  
Ilenia Confente ◽  
Ivan Russo
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Service Providers ◽  
Qualitative Comparative Analysis ◽  
Content Type ◽  
Logistics Service ◽  
B2b Relationships ◽  
Logistics Service Quality

PurposeThis study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold: (1) to investigate how business customers perceive the LSQ dimensions in business-to-business (B2B) relationships, with a particular focus on the role of logistics service providers and (2) to analyse the manner in which such dimensions, when combined, lead to high levels of customer satisfaction.Design/methodology/approachData collected through a survey of a sample of Italian food companies are analysed using a qualitative comparative analysis approach. The analysis explores ways of achieving customer satisfaction through different combinations of LSQ dimensions and not only via a “single recipe,” as in most symmetrical methods.FindingsThe study describes how seven dimensions of LSQ lead to achieve customer satisfaction, particularly highlighting and discussing how the different LSQ constructs lead to gain high customer satisfaction via different configurations. This approach is unique in identifying not only linear relationships among variables as traditional statistical methods do, via a configurational approach.Research limitations/implicationsMost academic studies in the related literature investigate service quality from a quality management and a supply chain management perspective. This study fills the existing gap in the analysis of B2B relationships, focusing on the role of third-party logistics (3PL) service providers.Practical implicationsThe study presents useful implications for practitioners, describing several ways in which 3PL service providers can combine LSQ dimensions to perform a continuous improvement of customer experience and to gain higher levels of customer satisfaction.Originality/valueThis study fills the existing gap in the analysis of B2B relationships, using the lens of quality management and supply chain management perspectives, and focusing on the role of 3PL service providers.

Research on Service Modes of Steel Processing and Distribution Centers in China

2013 ◽  
Vol 671-674 ◽  
pp. 3020-3027
Author(s):  
Gui Rong Liu ◽  
Jun Liu
Keyword(s):  
Supply Chain ◽  
Value Chain ◽  
Service Level ◽  
End Users ◽  
Distribution Centers ◽  
Iron And Steel ◽  
Logistics Service ◽  
Market Situation ◽  
Steel Processing ◽  
Service Mode

Steel processing and distribution centers in China have been constructed by iron and steel enterprises, by warehousing enterprises, by steel circulation enterprises, or by end users. These centers connect steel mills with end users, which’s logistics service level affects the competitive advantages of steel supply-chain. So their common characters, problems and development tendency are analyzed in this paper. Based on this analysis, three service modes with cases are proposed, such as integrated logistics service mode, comprehensive logistics service mode, integrated value chain logistics service mode. Which one mode has been adopted, these centers should take some measures to improve service level and reduce costs. Four measures are put forward for these centers, respectively mastering the dynamic market situation, designing market oriented service mechanism, optimizing the supply chain, re-engineering business process.

Logistics Providers As Integrators of Intelligent Supply Chain Systems: an Innovative Aspect

2020 ◽  
Vol 9 (2) ◽  
pp. 28-34
Author(s):  
E. Kamchatova
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Information And Communication Technologies ◽  
Business Models ◽  
Service Providers ◽  
Response Times ◽  
Consumer Preferences ◽  
Added Value ◽  
Innovative Technologies ◽  
Logistics Service

This article is devoted to determining the role and place of logistics providers in managing international supply chains, analyzing their classifications and transforming business models in supply chains in the context of active e-Commerce development, as well as identifying specific features of system and virtual integrators of supply chains that can significantly increase the level of logistics service. Active use of e-Commerce leads to a significant reduction in response times to demand and encourages supply chain managers to constantly search for new solutions and innovative technologies that enable companies involved in the logistics chain to effectively interact with each other and jointly respond to changing consumer demands. In some cases, we are talking about creating new approaches and replacing existing technologies aimed at achieving the set results in terms of speed and flexibility in choosing options to meet consumer demand. Thus, the analysis allows us to state that logistics mediation as a special sphere of business activity has passed the stage of formation. The prerequisites for its improvement are primarily related to the implementation of the strategy of innovative balanced development of the national economy and further development of the logistics services market. Starting with the 3PL model, all logistics service providers actively use information and communication technologies, work in both retail and e-Commerce formats, and develop on the principle of system outsourcing, creating significant added value for their customers by saving time and resources, sharing responsibilities, and responding quickly to changes in consumer preferences. We can state with confidence that if earlier logistics was considered as a function of providing business, now it determines the system way of doing business and its innovative technologies.

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