scholarly journals Educating The Business Process Managers Of The Future: The Six Sigma Techniques

2020 ◽  
Author(s):  
Patricio Torres ◽  
Matthew Stephens
Keyword(s):  
Business Process ◽  
Six Sigma ◽  
The Future ◽  
Process Managers

scholarly journals The concept of implementing a customer interaction system based on CRM Bitrix24

2021 ◽  
Vol 94 ◽  
pp. 01022
Author(s):  
Mariya Volik ◽  
Maria Kovaleva ◽  
Eleonora Khachaturova
Keyword(s):  
Risk Management ◽  
Business Process ◽  
Economic Efficiency ◽  
Business Processes ◽  
Management Plan ◽  
Risk Management Plan ◽  
Implementation Project ◽  
Customer Interaction ◽  
Interaction System ◽  
The Future

In modern conditions of digitalization, each company seeks to optimize the management of activities based on modern IT. With an increase in the number of trading companies, the more becomes acute problem of attracting and retaining customers. In order to improve the efficiency activity of the company, the leadership needs to optimize the business processes of interaction with customers. The purpose of this work is to study the company's activities for the development and implementation of software, analyze the business process of interaction with clients for its automation based on CRMBitrix24. The description of the investigated business process in the notations «as is» and «to be» showed that the automation of interaction with the company's customers has a number of advantages. In this regard, in the future, it is necessary to develop a Bitrix24 implementation project, a risk management plan and assessment of the economic efficiency of the project.

scholarly journals Reengineering Business Processes as a Tool for Successful Business

2019 ◽  
Vol 5 (12) ◽  
pp. 281-291
Author(s):  
G. Korolev ◽  
V. Barinov
Keyword(s):  
Total Quality Management ◽  
Business Process ◽  
Six Sigma ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Lean Six Sigma ◽  
Process Reengineering ◽  
Total Quality ◽  
Long Time ◽  
Successful Business

Currently, most companies can select a number of methodologies to improve their business processes, including Six Sigma, Lean Six Sigma, Total Quality Management, Kaizen and Business Process Reengineering (BPR). Obviously, the choice of an appropriate methodology should be guided by the goals of the organization. In this regard, BPR is one of the best methodologies that can help companies ensure the continuity of their business so that they remain relevant for a long time. More importantly, BPR can help members rethink their existing practices and make significant improvements to the existing business process. The authors conducted a study of the theory of BPR. The main definitions are considered in detail, the essence of reengineering is revealed, five stages of implementation are named, possible positive and negative points in the process of BPR implementation are noted, examples are given. Based on the foregoing, it was concluded that companies that need to make changes in their business processes can adopt BPR as the most suitable methodology that will help to make improvements in their workplace.

Integrating Knowledge Management and Business Processes

2018 ◽  
pp. 5046-5055
Author(s):  
John Steven Edwards
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Business Processes ◽  
Types Of Knowledge ◽  
Different Types ◽  
The Future

In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management has been implemented. A business process-based route, which enables people, processes and technology to fit together, is growing in popularity as the best way to deliver effective knowledge management that is integrated into what the organization does. Some examples of the business processes route in use are then given. Finally there is a look towards the future.

Business Process Management and Six Sigma

2012 ◽  
pp. 74-89 ◽  
Author(s):  
Suresh Subramoniam ◽  
Venky Shankararaman ◽  
K. V. Krishnankutty ◽  
Ravi Chinta
Keyword(s):  
Business Process ◽  
Six Sigma ◽  
Financial Services ◽  
Business Process Management ◽  
Process Management ◽  
Incremental Improvement ◽  
Key Features ◽  
Six Sigma Methodology ◽  
Time Basis ◽  
Synergistic Relationship

In this chapter, the authors establish the existence of a synergistic relationship between two complementary methodologies, Business Process Management (BPM) and Six Sigma, through literature review and suggest methods to exploit the same. Six Sigma provides incremental improvement through its analytical abilities and is complemented by BPM which provides the data from the ongoing processes on a real time basis. The authors discuss two perspectives on how to synergize these methodologies. Firstly, achieve hybrid BPM-Six Sigma by substituting Improve and Manage steps of BPM with the DMAIC of Six Sigma methodology. Secondly, utilize Six Sigma methodology for analysis on data generated by BPM. The application of the integration of BPM and Six Sigma is presented through case studies from financial services companies. The authors also present the key features of BPM tools that can assist Six Sigma in every phase of its implementation.

Why Are There So Many Different Continuous Improvement Models?

2019 ◽  
Vol 9 (1) ◽  
pp. 73-91 ◽  
Author(s):  
Brian J. Galli
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Business Process ◽  
Six Sigma ◽  
Lean Manufacturing ◽  
Profit Maximization ◽  
Customer Retention ◽  
Total Quality ◽  
Maximum Profit

This article examines the implementation of continuous improvement patterns and the various continuous improvement (CI) models used in an organization. Despite the size of an organization, the goal is to achieve the maximum profit by pursuing continuous improvement. There are certain models and theories used in organizations for this reason, which include total quality management, business process re-engineering, Six Sigma, and Lean manufacturing methodology. These models are not only concerned with customer retention and profit maximization, but they are also equally effective for the employee's wellbeing. Different methodologies used in continuous improvement processes will help industrial engineers simplify complex tasks by applying CI tools to different situations. However, the key is to understand what tools and models are appropriate for each application.

An Outlook on the Future of Services and Non-Functional Properties Management

2012 ◽  
pp. 550-561
Author(s):  
Carlos Pedrinaci ◽  
Dong Liu ◽  
Guillermo Álvaro ◽  
Stefan Dietze ◽  
John Domingue
Keyword(s):  
Web Services ◽  
Functional Properties ◽  
Business Process ◽  
Business Process Execution Language ◽  
The Future ◽  
Process Oriented ◽  
Process Execution ◽  
Business Process Execution ◽  
General Technical

Over the years a large number of technologies have been devised in order to describe service interfaces, e.g., WSDL (Booth & Liu, 2007), combine services in a process-oriented way, e.g., WS-BPEL (OASIS Web Services Business Process Execution Language (WSBPEL) TC, 2007), provide support for transactions, e.g., WS-Transaction, and cover non-functional properties (NFP) of services such as security aspects and the like, see for instance WS-Security and WS-Policy to name just a few (Erl, 2007). There is in an overwhelming stack of technologies and specifications dubbed WS-*, covering most aspects researchers have faced thus far. There remain nonetheless a number of outstanding issues (Papazoglou, Traverso, Dustdar, & Leymann, 2007) some of which are of a general technical nature, and some, indeed, are specifically related to NFPs. The latter will be dealt with in more detail in the next section.

Evaluating the supply chain information flow in Egyptian SMEs using six sigma

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Omneya Kandil ◽  
Rasha Abd El Aziz
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Radio Frequency Identification ◽  
Six Sigma ◽  
Measurement Tool ◽  
Rfid Technology ◽  
Structured Interviews ◽  
Content Type ◽  
The Cost ◽  
The Impact

Purpose There is a great deal of concern among the Egyptian economy that small- and medium-sized enterprises’ (SMEs’) potentials are not fully used although they dominate it and contribute to its success. The question is what challenges are preventing those SMEs from performing efficiently. This research aims to focus on examining the issues regarding the supply chain of Egyptian SMEs, exploring the areas that need improvement and assessing the impact of technology in enhancing their performance and whether they afford applying it. Design/methodology/approach In this research, semi-structured interviews were conducted at 14 Egyptian SMEs. Then, the business process at six of the fourteen SMEs was observed. After that, a representative sampling was applied and a company was chosen as a representative case company. Moreover, the selected company’s documents were analyzed to capture the full image of the current supply chain performance in Egyptian SMEs. Finally, the Six Sigma DMAIC approach was used to assess the effectiveness of the current supply chain and identify the problems faced and how to deal with these deficiencies. Findings The current process of the supply chain was analyzed and the result shows the obstacles and constrains facing SMEs in Egypt. Despite the clear benefits of radio frequency identification (RFID) technology, Egyptian SMEs still do not use it to solve their problems due to its high cost and their low budgets. However, the investigation concludes that SMEs in particular can benefit from the RFID technology and will be able to pay back the cost of the system applied after a certain period of time that is measured by calculating the breakeven point of having the RFID system against the current situation. As a result, improvements were realized and recommended for the organization. Originality/value This research develops a model that suits SMEs in the Egyptian market. The use of a case study approach with a quality measurement tool, namely, the Six Sigma DMAIC approach, especially after surveying several SMEs, and observing the business process at some of them, makes this a thorough investigation which proves that even SMEs can use the RFID technology despite its high cost that hinders its utilization. Thus, this research helps decision-makers in Egyptian SMEs make better informed decisions and guides them to when will they be able to pay back the cost of the system applied.

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