scholarly journals Best Practices for Engineering Information Literacy Instruction: Perspectives of Academic Librarians

2020 ◽  
Author(s):  
Jeanine Williamson ◽  
Natalie Rice ◽  
Carol Tenopir ◽  
Jordan Kaufman ◽  
Courtney Faber ◽  
...  
Keyword(s):  
Best Practices ◽  
Information Literacy ◽  
Literacy Instruction ◽  
Academic Librarians ◽  
Information Literacy Instruction ◽  
Engineering Information

scholarly journals Engelond: A Model for Faculty-Librarian Collaboration in the Information Age

2017 ◽  
Vol 19 (1) ◽  
pp. 34-41 ◽  
Author(s):  
Scottt Walter
Keyword(s):  
Information Literacy ◽  
Literacy Instruction ◽  
Academic Library ◽  
Instructional Program ◽  
Academic Librarians ◽  
Pilot Program ◽  
Medieval Studies ◽  
Academic Curriculum ◽  
Information Literacy Instruction ◽  
Further Development

The question of how best to incorporate information literacy instruction into the academic curriculum has long been a leading concern of academic librarians. In recent years, this issue has grown beyond the boundaries of professional ibrarianship and has become a general concern regularly addresssed by classroom faculty, educational administrators, and even regional accrediting organizations and state legislatures. This essay reports on the success of a pilot program in course-integrationi nformation literacy instruction in the field of medieval studies. The author's experience with the "Engelond" project provides a model for the ways in which information literacy instruction can be effectively integrated into the academic curriculum, and for the ways in which a successful pilot program can both lead the way for further development of the general instructional program in an academic library, and serve as a springboard for future collaborative projects between classroom faculty and academic librarians.

Chat reference: evaluating customer service and IL instruction

2019 ◽  
Vol 47 (2) ◽  
pp. 134-150 ◽  
Author(s):  
Julie Hunter ◽  
Samantha Kannegiser ◽  
Jessica Kiebler ◽  
Dina Meky
Keyword(s):  
Best Practices ◽  
Customer Service ◽  
Information Literacy ◽  
Literacy Instruction ◽  
Academic Community ◽  
Literacy Skills ◽  
Content Type ◽  
Information Literacy Instruction ◽  
Chat Reference ◽  
Industry Standards

Purpose Reflecting on the new ACRL Framework, a deficiency was observed in literature on the assessment of information literacy instruction in chat reference. An evaluation of recent chat transactions was undertaken and the purpose of the study was twofold. The purpose of this study is to discover if and how librarians were teaching information literacy skills in chat reference transactions and identify best practices to develop training and resources. Design/methodology/approach To start, a literature review was performed to identify current industry standards. A rubric, influenced by the ACRL Framework, was developed to evaluate chat transactions from one semester. Results from the assessment were compiled and interpreted to determine current practices. Findings This study identified the necessity of balancing customer service and instruction to manage student expectations and encourage successful chats. Best practices and strategies that librarians can use to provide a well-rounded service were culled for the development of training and resources. Originality/value Reference assumes a large portion of the services that academic librarians provide to students. As technology advances, librarians are relying on virtual platforms, including chat reference, as convenient and useful tools to provide reference services to the academic community. While face-to-face reference encourages information literacy instruction, it is challenging to perform the same instruction in a virtual setting where expectations are based on retail models. With the growing use of virtual services, evaluating the success of chat reference based on industry standards is imperative.

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