scholarly journals Electronic information systems and social work: principles of participatory design for social workers

2015 ◽  
Vol 16 (1) ◽  
pp. 31-42 ◽  
Author(s):  
Philip Gillingham
Keyword(s):  
Social Work ◽  
Information Systems ◽  
Social Workers ◽  
Future Development ◽  
Human Service ◽  
Participatory Design ◽  
Work Practice ◽  
Social Work Practice ◽  
Service Organizations ◽  
Electronic Information

The introduction of electronic information systems (IS) to human service organizations has been heavily critiqued, most notably for the ways that they may undermine frontline social work practice. Socio-technical design has been proposed as one means to redesign IS and a key element of this approach is the involvement of practitioners in the design process. Social workers, though, may be ill-prepared to engage in such processes. Reflecting on the findings of a program of research which aims to contribute to future designs of IS that support frontline practice, the aim in this article is to provide some guidance for social workers that will assist them to be active and effective participants in the future development of IS.

scholarly journals Leadership Support of Supervision in Social Work Practice

2015 ◽  
Vol 32 (1-2) ◽  
pp. 151-165 ◽  
Author(s):  
Rosemary Vito
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Human Service ◽  
Public Management ◽  
New Public Management ◽  
Work Practice ◽  
Human Service Organizations ◽  
Social Work Practice ◽  
Service Organizations ◽  
Leadership Support

This article discusses research findings that highlight the importance of leadership support of supervision for social workers in human service organizations. While supervision is considered a cornerstone of social work practice, whether and how such supervision is supported by human service leaders is not adequately analyzed. Using qualitative research data from interviews with supervisors and managers in southern Ontario, this article presents the vital role social work leaders play in supporting supervision by modelling values, and creating a safe organizational culture. The challenges of providing this support are also discussed in the current context of new public management. The article concludes with a series of recommendations, including: prioritizing supervision to promote organizational learning, organizational restructuring to reduce power differentials, modelling social work values to create a safe learning culture, and supporting supervisory and leadership training for social workers. Findings may be of interest to social workers who are leading, supervising, teaching or practicing in human service organizations.

scholarly journals Entanglements with offices, information systems, laptops and phones: How agile working is influencing social workers’ interactions with each other and with families

2020 ◽  
Vol 19 (3) ◽  
pp. 337-358
Author(s):  
Dharman Jeyasingham
Keyword(s):  
Social Work ◽  
Information Systems ◽  
Social Workers ◽  
Local Authority ◽  
Work Practice ◽  
Social Work Practice ◽  
Ethnographic Study ◽  
Digital Information ◽  
Structured Interviews ◽  
Material Space

Agile working (flexibility about where and when practitioners do their work) is increasingly common across public sector social work, but there has been little research about how practitioners engage with it or its impacts on communication between social workers, their colleagues and the families with whom they work. This article presents findings from an ethnographic study of a children’s safeguarding social work team in an English local authority who were engaged in agile working. It draws on data from observations, local authority documents, semi-structured interviews, participant research diaries, participants’ photographs and the researcher’s photographs taken during fieldwork. An analytical frame drawing on Henri Lefebvre’s concept of spatial dialectics and Wanda Orlikowski’s concept of sociomateriality is used to identify how agile working involves entanglements of practitioners and families with restructured office spaces, digital information systems and mobile devices such as convertible laptop–tablet computers and mobile phones. Innovations such as these are commonly understood as promoting more effective and transparent social work practice, but the study’s data show that entanglements between workspaces, digital devices and people in practice are having multiple effects, producing new hierarchies of belonging in space, shaping what can be communicated, and the ways it can be presented and received. The article argues for critical attention to the role of material space in digital and place-based innovations in social work practice.

scholarly journals Practice in a Pandemic: School Social Workers’ Adaptations and Experiences During the 2020 COVID-19 School Disruptions

2021 ◽  
pp. 104438942110098
Author(s):  
Michael S. Kelly ◽  
Rami Benbenishty ◽  
Gordon Capp ◽  
Kate Watson ◽  
Ron Astor
Keyword(s):  
Online Learning ◽  
Social Work ◽  
Social Workers ◽  
Online Survey ◽  
Work Practice ◽  
School Social Work ◽  
Social Work Practice ◽  
Virtual School ◽  
School Social Workers ◽  
Traditional Practice

In March 2020, as American PreK-12 schools shut down and moved into online learning in response to the global COVID-19 pandemic, there was little information about how school social workers (SSWs) were responding to the crisis. This study used a national online survey to understand how SSWs ( N = 1,275) adapted their school practice during the initial 2020 COVID-19 crisis. Findings from this study indicate that SSWs made swift and (relatively) smooth adaptations of their traditional practice role to the new context, though not without reporting considerable professional stress and personal challenges doing so. SSWs reported significant concerns about their ability to deliver effective virtual school social work services given their students’ low motivation and lack of engagement with online learning, as well as significant worries about how their students were faring during the first months of the pandemic. Implications for school social work practice, policy, and research are discussed.

scholarly journals Death, dying and bereavement care during COVID-19: Creativity in hospital social work practice

2021 ◽  
Vol 20 (1-2) ◽  
pp. 131-137
Author(s):  
Mim Fox ◽  
Joanna McIlveen ◽  
Elisabeth Murphy
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Hospital Setting ◽  
Work Practice ◽  
Social Work Practice ◽  
Bereavement Support ◽  
Hospital System ◽  
Hospital Social Work ◽  
Complicating Factors ◽  
Bereavement Care

Bereavement support and conducting viewings for grieving family members are commonplace activities for social workers in the acute hospital setting, however the risks that COVID-19 has brought to the social work role in bereavement care has necessitated the exploration of creative alternatives. Social workers are acutely aware of the complicating factors when bereavement support is inadequately provided, let alone absent, and with the aid of technology and both individual advocacy, social workers have been able to continue to focus on the needs of the most vulnerable in the hospital system. By drawing on reflective journaling and verbal reflective discussions amongst the authors, this article discusses bereavement support and the facilitation of viewings as clinical areas in which hospital social work has been observed adapting practice creatively throughout the pandemic.

scholarly journals Emotional intelligence as a part of critical reflection in social work practice and research

2021 ◽  
pp. 147332502110247
Author(s):  
Mari D Herland
Keyword(s):  
Emotional Intelligence ◽  
Social Work ◽  
Social Workers ◽  
Critical Reflection ◽  
Work Practice ◽  
Social Work Practice ◽  
Emotional Reactions ◽  
Social Work Research ◽  
Emotional Aspects

Social workers often experience higher levels of burnout compared with other healthcare professionals. The capacity to manage one’s own emotional reactions efficiently, frequently in complex care settings, is central to the role of social workers. This article highlights the complexity of emotions in social work research and practice by exploring the perspective of emotional intelligence. The article is both theoretical and empirical, based on reflections from a qualitative longitudinal study interviewing fathers with behavioural and criminal backgrounds, all in their 40 s. The analysis contains an exploration of the researcher position that illuminates the reflective, emotional aspects that took place within this interview process. Three overall themes emerged – first: Recognising emotional complexity; second: Reflecting on emotional themes; and third: Exploring my own prejudices and preconceptions. The findings apply to both theoretical and practical social work, addressing the need to understand emotions as a central part of critical reflection and reflexivity. The argument is that emotions have the potential to expand awareness of one’s own preconceptions, related to normative societal views. This form of analytical awareness entails identifying and paying attention to one’s own, sometimes embodied, emotional triggers.

Purchasing Power and Self-Determination: Social Worker Perspectives

2021 ◽  
Author(s):  
Charlotte Bailey ◽  
Debbie Plath ◽  
Alankaar Sharma
Keyword(s):  
Decision Making ◽  
Social Work ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Self Determination ◽  
Purchasing Power ◽  
Service Users ◽  
Structured Interviews ◽  
Management Approaches

Abstract The international policy trend towards personalised budgets, which is designed to offer people with disabilities purchasing power to choose services that suit them, is exemplified in the Australian National Disability Insurance Scheme (NDIS). This article examines how the ‘purchasing power’ afforded to service users through individualised budgets impacts on social work practice and the choice and self-determination of NDIS service users. Social workers’ views were sought on the alignment between the NDIS principles of choice and control and social work principles of participation and self-determination and how their social work practice has changed in order to facilitate client access to supports through NDIS budgets and meaningful participation in decision-making. A survey was completed by forty-five social workers, and in-depth semi-structured interviews were conducted with five of these participants. The findings identify how social workers have responded to the shortfalls of the NDIS by the following: interpreting information for clients; assisting service users to navigate complex service provision systems; supporting clients through goal setting, decision-making and implementation of action plans; and adopting case management approaches. The incorporation of social work services into the NDIS service model is proposed in order to facilitate meaningful choice and self-determination associated with purchasing power.

scholarly journals Mindful energy and information flow: A reflective account of S.E.L.F connection during COVID-19

2020 ◽  
pp. 147332502097330
Author(s):  
James J Lucas
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Information Flow ◽  
Work Practice ◽  
Social Work Practice ◽  
The Future ◽  
Sanctuary Model ◽  
Reflective Essay ◽  
Energy Information ◽  
Practice Education

Life during the COVID-19 pandemic is uncertain, intense, and traumatic. At the same time, there is room for hope, inspiration, and meaning for social workers through mindfully connecting with energy-information flow as it influences our Safety, Emotions, Loss, and Future – S.E.L.F. As adapted from the Sanctuary Model®, this S.E.L.F connection is an opportunity to discover within ourselves our unwavering core that is grounded, present, and connected and sustain an ethical and compassionate approach to social work practice, education, and research during this time of pandemic. The aim in this reflective essay is to provide an example of S.E.L.F. connection from the perspective of a Buddhist and social work academic at an Australian university during the COVID-19 pandemic. While beneficial, ongoing S.E.L.F. connections are necessary for social workers if we are to stay mindful of energy-information flow and steer this flow towards the creation of a story of relationship, compassion, and connection into the future.

scholarly journals The Information Behaviour of Social Workers: Needs, Seeking, Acquiring and Using Information in Practice

2019 ◽  
Vol 50 (5) ◽  
pp. 1588-1610
Author(s):  
Niamh Flanagan
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Information Needs ◽  
Work Practice ◽  
Social Work Practice ◽  
Practice Research ◽  
Information Behaviour ◽  
Traditional Research ◽  
Search For Information ◽  
Information Landscape

Abstract In the debate about what informs social work practice, research remains the dominant discourse. However, the relationship between research and social work practice has always been an uneasy one, arguably passed from other clinical disciplines without resizing to fit social work. Even as social work research matures as a discipline it represents one element in a much broader composite which informs practice. This article takes a unique step back from the traditional research-practice discourse and examines the broader information landscape of social work practice, asking how practitioners inform their practice, rather than how research informs practice. This study explores the information needs that prompt practitioners to search for information, the strategies they employ, their acquisition of information and the uses to which the information is put. This study aims to elucidate the information behaviour with a view to improving dissemination and use. Findings demonstrate that the social work information base is substantially broader than has been suggested. Practitioners employ a pragmatic palette of strategies to navigate the breadth of information that supports practice, from research through to knowledge sharing. This article proposes that a pragmatic framework of information behaviour is required to accurately reflect the information behaviour of social workers.

Social workers’ peculiar contribution to ethnographic research

2016 ◽  
Vol 17 (3) ◽  
pp. 452-468 ◽  
Author(s):  
Gerald de Montigny
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Ethic Of Care ◽  
Work Practice ◽  
Social Work Practice ◽  
Ethnographic Research ◽  
Ethical Orientation ◽  
Ethical Practice ◽  
Face To Face ◽  
The Face

Over generations, social workers have borrowed theories from sociology. However, sociologists have generally avoided borrowing theory from social work. By beginning with social work practice wisdom, we can unfold the complex elements organizing social work practice and by extension ethnographic research. Complexity and resulting uncertainty are antidotes for theoretical purity. Practice as grounded in life, that of client’s and social workers is inherently “dirty”, i.e., messy, disorganized, confusing, unfolding, and uncertain. Understandings and practices are accomplished in a connection of self to a profession, agency/organization, mandate and purpose, and ethical orientation, in interaction with colleagues and clients. Social workers take sides as they are grounded in an ethic of care. The challenge of developing an ethical practice in the face of difference, disagreement, disjunction, and conflict lead social workers to bracket, and hence reflect on the putative coherence of a “life world.” Face-to-face work with individuals rather than being a liability provides a source of knowledge and wisdom to inform social science generally.

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