The uptake of digital government services remains low

2021 ◽  
Keyword(s):  
Digital Government ◽  
Government Services

Building the Digital Government in Regions

2010 ◽  
pp. 212-232 ◽  
Author(s):  
J. Ignacio Criado
Keyword(s):  
Autonomous Community ◽  
Digital Government ◽  
Institutional Practices ◽  
Government Services ◽  
Regional Policies ◽  
Regional Governments

The author traces the unfolding of modernisation efforts in the region of Valencia in Spain, showing a number of assemblages whose study requires developing varied employing complementary approaches and concepts. The inclusion of regional governments as important actors in modernization processes is put forward and explored in the case of Valencian Comunidad Autonómas (Autonomous Community). The chapter shows how the interplay of institutional practices, the development of new forms of organization to provide e-government services and the unfolding of regional policies within Spain and Europe all contribute to make e-government what is now in the region of study.

Managing IT Outsourcing for Digital Government

2010 ◽  
pp. 1916-1923
Author(s):  
Yu-Che Chen
Keyword(s):  
Economies Of Scale ◽  
Developed Countries ◽  
The United States ◽  
It Outsourcing ◽  
The European Union ◽  
Digital Government ◽  
Government Services ◽  
Public Managers ◽  
Service Contracts ◽  
The World

IT outsourcing has become an increasingly important strategy in meeting the demand for digital government services in many developed countries. In the United States, government IT outsourcing is expected to become the fastest-growing segment of the overall federal IT market.1 In 2002, the federal government spent US$55 billion on IT service contracts (Harris, 2003). The European Union also witnessed mega government IT outsourcing deals. One of the most visible deals is the British government’s National Health Service modernization plan, which features a host of multi-year IT outsourcing contracts whose total exceeds £5 billion (Collins, 2004). Government interest in IT outsourcing will likely be sustained by growing interest in creating value for citizens (Accenture, 2002). The confluence of many factors has made IT outsourcing an appealing option for governments around the world. Governments around the world are facing the challenge of delivering more services with fewer resources to meet the demands of their citizens and businesses. Information technology is able to increase efficiency in service production and delivery. However, alone, governments find it difficult to provide the financial resources and competitive wages which attract needed IT talent to deploy e-government services (National Academy of Public Administration, 2001). Against this background, outsourcing becomes a value proposition for government. With outsourcing, government can gain access to IT expertise while gaining efficiency derived from private-sector economies of scale. Nevertheless, good management is needed to realize IT outsourcing’s potential for creating value. This article focuses on IT outsourcing in the public sector, analyzing management issues, and offering practical solutions. The background section defines IT outsourcing as well as its associated benefits and risks. The next section offers a process-oriented practical methodology as a tool for public managers to navigate the entire life cycle of IT outsourcing projects. More importantly, this process provides a structured way to maximize benefits and minimize costs associated with IT outsourcing. Then, a discussion of future trends examines IT outsourcing issues on the horizon. This article concludes with a general set of recommendations.

Trust in E-Government Services

2011 ◽  
pp. 1094-1100
Author(s):  
István Mezgar
Keyword(s):  
Mobile Networks ◽  
Information Society ◽  
The Internet ◽  
Information And Communications Technologies ◽  
Digital Government ◽  
Government Services ◽  
Security Services ◽  
Government Body ◽  
Privacy And Confidentiality ◽  
The Way

Based on the results of the information and communications technologies (ICTs), a new “digital” economy and society are arising. This new computer- and communication-networked environment needs new set of services and technologies besides new rules and values, which determine the behavior of its actors. In the starting phase of information society the Internet, later on the Internet-based technologies (e.g., the Web) have changed the way business was done the world over, and is now changing the way government interacts with citizens and business sector. With the dramatic increase of the Internet as a business tool and the incredible growth of e-technologies have changed not only the economy but the society as well. According to researchers, early e-government was a form of e-commerce as both used Internet-based technology for the benefit of the information society. Today, e-government can be defined as online government services, that is, any interaction one might have with any government body or agency, using the Internet or World Wide Web. As the mobility is an important characteristic of the information society, new e-government solutions apply wireless/mobile networks as well. The insufficient security of many Internet services is an important limitation of using the Internet. Lack of trustworthy security services is a major obstacle to the use of information systems in private, in business as well as in public services. Trust is intimately linked to citizens’ rights, like security, identification, authentication, privacy, and confidentiality. Secure identification, authentication of the users and communication security are main problems in today’s networked systems. These demands for trust and security are valid in an increased extent in case of digital government applications.

Development Stages of Digital Government

2011 ◽  
pp. 301-309
Author(s):  
J. Kaaya
Keyword(s):  
Web Sites ◽  
Evolutionary Process ◽  
Structural Features ◽  
Government Agencies ◽  
Digital Government ◽  
Government Services ◽  
Development Stages ◽  
Government Web Sites ◽  
The World ◽  
Provision Of Services

In recent years, a number of authors have reported studies on the emergence and development of digital government or e-government using various criteria (Forlano, 2004; Holliday, 2002; Kaaya, 2004; Layne & Lee, 2001; Netchaeva, 2002; Reddick, 2004; Silcock, 2001; Stowers, 1999, 2004; UN, 2001, 2002, 2004). From such studies, models have been proposed which indicate two to six stages of e-government development. Some of the models place emphasis on the structural features of government agencies in relation to electronic provision of services; others place emphasis on the nature and evolution of government Web sites and corresponding services. Still, a few models consider the evolution of the use of information technology (IT) to facilitate the undertakings of government tasks. However, with the exception of the latter, the consensus emerges from the models that the development of digital government entails an evolutionary process starting with the creation of simple government Web sites for publishing information on the functions of government agencies. These simple Web sites further develop into sophisticated portal designs which correspond with the services provided, along with the levels of transactions with the users. The majority of the countries of the world are implementing e-government strategies and various assessments have categorized countries according to their stages of development based on the existing models. Apart from the brief description of the models, this chapter will also give examples of the levels of development of e-government services in different regions and countries.

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