scholarly journals Patient Satisfaction with Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009

2014 ◽  
Vol 3 (3) ◽  
Author(s):  
Moloud Farmahini Farahani ◽  
Soheila Shamsikhani ◽  
Mahbobeh Sajadi Hezaveh
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Medical Sciences

Patient Satisfaction in Workers' Compensation Medical Care

2007 ◽  
Vol 19 (3) ◽  
pp. 204 ◽  
Author(s):  
Hwa Pyung Lee ◽  
Hyoung June Im ◽  
Young Su Ju ◽  
Young Jun Kwon ◽  
Hee Tae Kang ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Workers Compensation

scholarly journals Factors affecting patient satisfaction with ecdemic medical care: a cross-sectional study in Nanchang, China

2018 ◽  
Vol Volume 12 ◽  
pp. 1373-1382 ◽  
Author(s):  
Xiaojun Liu ◽  
Hanson Lu ◽  
Yanan Wang ◽  
Wenjie Wang ◽  
Zhaoxun Hou ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Factors Affecting

scholarly journals Implemented Interventionsat the Naef K. Basile Cancer Institute to Protect Patients and Medical Personnel From COVID Infections: Effectiveness and Patient Satisfaction

2021 ◽  
Vol 11 ◽  
Author(s):  
Jean El Cheikh ◽  
Samantha El Warrak ◽  
Nohra Ghaoui ◽  
Farouk Al Chami ◽  
Maya Shahbaz ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Medical Center ◽  
Treatment Protocol ◽  
Patient Centered ◽  
Oncology Patients ◽  
Oncology Patient ◽  
Safety Measures ◽  
Viral Spread ◽  
First Case

BackgroundThe Coronavirus Disease 2019 (COVID-19) was declared a pandemic by WHO in March 2020. The first case of COVID-19 was identified in Lebanon on the 21st of February 2020, amid a national economic crisis. As the numbers of cases increased, ICU admissions and mortality rose, which led hospitals across Lebanon to take certain safety measures to contain the virus. The Naef K. Basile Cancer Institute (NKBCI) at the American University of Beirut Medical Center handles oncology outpatient visits and outpatient treatment protocol infusions. The aim of this study is to evaluate the efficacy of the safety measures put forth by the NKBCI early in the pandemic.MethodsOncology patients are amongst the immunosuppressed population, who are at greatest risk of contracting COVID-19 and consequently suffering its complications. In this manuscript, we evaluated the precautionary measures implemented at the NKBCI of AUBMC from March 1st to May 31st of 2020, by surveying oncology patients on the telephone who had live and virtual appointments in both the oncology outpatient clinics and infusion unit. We conducted a prospective study of 670 oncology patients who had appointments at the NKBCI during this period and used their answers to draw responses about patient satisfaction towards those safety measures.ResultsOur results involved 387 responses of oncology patients who visited the NKBCI during the period of March 1st to May 31st of 2020. 99% of our respondents gave a rating of good to excellent with these new measures. The option of online consultation was given to 35% in the hematology group compared to 19% in those with solid tumors (p=0.001). From the total, 15% of patients opted for the telemedicine experience as a new implemented strategy to provide patient-centered medical care. Of this group of patients, 22% faced problems with connectivity and 19% faced problems with online payment.ConclusionNKBCI was competent in following the WHO guidelines in protecting the oncology patient population. Feedback collected from the surveys will be taken into account by the committee of the NKBCI to develop new safety measures that can better control viral spread while providing patient-centered medical care.

scholarly journals Association between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran

2017 ◽  
Vol 16 (1) ◽  
pp. 77-84 ◽  
Author(s):  
Rafat Mohebbifar ◽  
Sima Rafiei ◽  
Asghar Mohammadpoor Asl ◽  
Mohammad Ranjbar ◽  
Mona Khodayvandi
Keyword(s):  
Patient Satisfaction ◽  
Medical Science ◽  
Cross Sectional Study ◽  
Physical Structure ◽  
Information Communication ◽  
Medical Sciences ◽  
Hospital Accreditation ◽  
Cross Sectional ◽  
Strong Relation ◽  
Education Medical

Background: In recent years accreditation programs have been developed to assess the quality of care and patient safety in hospitals. Quality is a multidimensional concept with patient satisfaction as one of the important facets. This study aimed to test any relationship between patient satisfaction and hospital accreditation.Material and Methods: A cross-sectional study of seven hospitals in Hamadan, Iran, was conducted in 2013. Patient satisfaction was analyzed through a self-made questionnaire and data on hospitals’ accreditation scores were obtained from the Curative Deputy of Hamadan University of Medical Sciences. Statistical analysis was done using SPSS 20.Results: Our research found out a strong relation between satisfaction scores and length of stay, hospital type, human resources condition, information, communication and education, medical equipment and physical structure, accessibility to clinical services, emotional support, management and coordination of care. Findings also revealed a significant negative association between hospital accreditation and patient satisfaction except for the domain of emotional support.Conclusion: Findings support healthcare managers with helpful information about the variables that are related to patient satisfaction. This understanding will make them capable to meet needs and preferences of patients more effectively. Study also confirmed the importance of developing an accreditation system based on outcome parameters and providing responsive services to patients which can positively impact their satisfaction.Bangladesh Journal of Medical Science Vol.16(1) 2017 p.77-84

Comparative analysis of patient satisfaction with COVID-19 medical care provided in telemedicine center

2021 ◽  
pp. 73-77
Author(s):  
A. V. Starshinin ◽  
A. A. Tyazhelnikov ◽  
A. V. Pogonin ◽  
E. V. Kostenko
Keyword(s):  
Patient Satisfaction ◽  
Comparative Analysis ◽  
Statistical Analysis ◽  
Medical Care ◽  
Dynamic Assessment ◽  
Medical Services ◽  
Level Of Satisfaction ◽  
Time Periods ◽  
High Level

The article presents the results of a dynamic analysis of the satisfaction of patients diagnosed with CAVID‑19 with the quality of medical services provided remotely at the telemedicine centre in Moscow in 2020.Purpose of research. Conduct a dynamic assessment of patient satisfaction with the quality of remote medical services provided in different time periods.Material and methods. The results of an anonymous survey of 424 patients on the quality of remote medical services were dynamically evaluated. The first group (138) received medical care from 01.04 to 30.04, the second one (286) – from 01.06 to 30.06 of 2020 after the implementation of measures to improve them. Statistical analysis was performed using IBM SPSS Statistics 20.0.Results. When analysing the results, a high level of patient satisfaction was revealed, but there was a significant (p < 0.05) difference in the level of satisfaction between the groups. The factors of connection between telemedicine services and patient satisfaction were identified, which served as the basis for organizational measures.Conclusion. Providing medical services using telemedicine technologies can be considered as one of the most effective ways to provide medical care.

Empathy is the ability of a medical worker affecting the level of patient satisfaction with medical care

2021 ◽  
pp. 13-18
Author(s):  
Ekaterina Aleksandrovna Bogush ◽  
Alexander Viktorovich Rechkin
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Medical Professionals ◽  
Medical Worker ◽  
Emotional Empathy ◽  
Therapeutic Profile ◽  
Rational Component

The aim of the study is to determine the role of empathy of medical workers in medical and surgical departments in patient satisfaction with medical care. Results. Therapists are characterized by emotional empathy and the ability to identify with the patient; surgeons are characterized by a rational component of empathic experience. Conclusion. Patient satisfaction with the provision of medical care reveals a dependence on the level of empathy of medical professionals with a therapeutic profile, but does not depend on the ability to empathize with medical professionals of a surgical profile.

Patient Satisfaction and Change in Medical Care Provider: A Longitudinal Study

Medical Care ◽  
1983 ◽  
Vol 21 (8) ◽  
pp. 821-829 ◽  
Author(s):  
M Susan Marquis ◽  
Allyson Ross Davies ◽  
John E. Ware
Keyword(s):  
Patient Satisfaction ◽  
Longitudinal Study ◽  
Medical Care ◽  
Care Provider

Addressing Opioid-Associated Constipation Using Quality Oncology Practice Initiative Scores and Plan-Do-Study-Act Cycles

2017 ◽  
Vol 13 (1) ◽  
pp. e91-e97 ◽  
Author(s):  
Varinder Kaur ◽  
Sajjad Haider ◽  
Appalanaidu Sasapu ◽  
Paulette Mehta ◽  
Konstantinos Arnaoutakis ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
University Of Arkansas ◽  
Medical Sciences ◽  
Chart Audit ◽  
Patient Satisfaction Scores ◽  
Quality Of Patient Care ◽  
Opioid Medications ◽  
Oncology Practice ◽  
The University ◽  
Young Physicians

Using the Quality Oncology Practice Initiative, an affiliate program of ASCO, we outlined opioid-associated constipation (OAC) as a subject in need of quality improvement (QI) in our fellowship program at the University of Arkansas for Medical Sciences and Central Arkansas Veterans Healthcare System. We initiated a fellow-led QI project to advance the quality of patient care and provide a valuable avenue for QI training of young physicians. Fellows organized meetings with all stakeholders, addressed the scope of the problem, and devised strategies for OAC management. Monthly meetings were organized using Plan-Do-Study-Act principles. Mandatory check boxes were inserted into our electronic medical record templates to remind all physicians to identify patients on opioid medications and assess and address OAC. Final chart audit and patient satisfaction surveys were performed 6 months after project initiation. Assessment of OAC improved from 52% at baseline to 92% ( P < .003). This improvement corresponded with high patient satisfaction scores, with 90% of surveyed patients reporting adequate management of their constipation. In this QI initiative, we showed that participation in ASCO’s Quality Oncology Practice Initiative helps identify areas in need of QI, and such fellow-led QI projects can serve as models for QI training of young physicians.

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