scholarly journals Normative provision of the institute of appeals in the system of providing public services

1970 ◽  
Vol 7 (12) ◽  
pp. 6-15
Author(s):  
Т. В. Серьогіна
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Service Provision ◽  
Public Service Delivery ◽  
Administrative Services ◽  
The Public ◽  
Application Procedure ◽  
Public Service Provision ◽  
The Status ◽  
The Law

It is established that one of the first elements of ensuring the proper level of efficiency in the process of providing a public service is the appeals procedure. The need to prevent the possible influence of a subjective factor on the part of an official of a public authority requires the creation of the necessary basis, both theoretical and practical. However, attention of domestic scientists is not sufficient to the institute of appeals, so there is no single approach to defining the notion to date. It is revealed that the definition of the concept of "appeals" in the field of public service provision was not found in the legislative framework too. Therefore, it is proposed to update the provisions of the Preamble to the Law of Ukraine "On Citizens' Appeals" in the context of the public service delivery system.The peculiarity of the institute of appeals is the status of a person who is considered, depending on the sphere of public service, as a "subject of treatment", "educational seeker", "patient", "person, individual social groups, who are in difficult life circumstances and cannot independently to overcome”, which requires special attention.It is revealed that among the categories of appeals defined in the Law of Ukraine “On Citizens' Appeals”, the most relevant to the content of the concept of “appeals” in the public service delivery system is the statement.The application procedure is covered in more detail in the by-laws. In particular, it is approved the Classifier of Citizens' Appeals in the Cabinet of Ministers of Ukraine Decree No. 858 of September 24, 2008 and it is approved Methods of assessing the level of organization of work with appeals of citizens in the executive bodies in the Cabinet of Ministers of Ukraine Decree of June 24, 2009, No. 630.It is established that a considerable level of detailed fixing in the domestic regulatory framework of the procedure of appeals takes place only in the field of administrative services. The necessity of supplementing the mechanism of public service provision with a component related to the procedure of appeal is substantiated.

Sri Lanka’s Plantation Communities

2018 ◽  
Vol 38 (3_suppl) ◽  
pp. 43S-60S ◽  
Author(s):  
Ramesh Ramasamy
Keyword(s):  
Sri Lanka ◽  
Service Delivery ◽  
Public Service ◽  
Strong Evidence ◽  
Service Provision ◽  
Critical Study ◽  
Sri Lankan ◽  
Current Position ◽  
Public Service Delivery ◽  
Public Service Provision

Ethnic minorities, even if formally recognised as full citizens in their country of residence, may still encounter various forms of discriminatory treatment and exclusion, not only of a private nature, but also in governance, especially in public service delivery. This article combines a critical study of public service provision in Sri Lanka with a fieldwork-based assessment of the current position of the plantation communities in Sri Lanka. It highlights their continuing problems in accessing public services and encountering discriminatory practices by the Sri Lankan state. There is strong evidence that the previously stateless plantation communities remain subject to various forms of discrimination in public service delivery, though they are now citizens. In addition, evidence related to austerity measures in estate management creates further difficulties for the plantation communities.

scholarly journals Fostering public accountability in South Africa: A reflection on challenges and successes

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Pandelani H. Munzhedzi
Keyword(s):  
South Africa ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Public Accountability ◽  
The Public ◽  
Current State ◽  
Public Service Provision ◽  
The Republic ◽  
The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

Scotland's Civic Society v. England's Big Society? Diverging Roles of the VCS in Public Service Delivery

2011 ◽  
Vol 10 (3) ◽  
pp. 353-363 ◽  
Author(s):  
Mike Danson ◽  
Geoffrey Whittam
Keyword(s):  
Northern Ireland ◽  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Public Service Delivery ◽  
Civic Society ◽  
Big Society ◽  
The Public

The devolved governments and parliaments of Scotland, Wales and Northern Ireland increasingly have been adopting different approaches from England to the delivery of public services. With more powers and responsibilities, Scotland has initiated these moves to divergence, not least with respect to the roles of volunteering, the Voluntary and Community Sectors (VCS) in the context of the ‘Big Society’. This article explores how the environment and institutions in Scotland increasingly are generating moves for different relations between the public, private and VCS. With key powers reserved for the Westminster parliament, differences are demonstrated in the position and development of the VCS.

scholarly journals Circular Economy Practices and Strategies in Public Sector Organizations: An Integrative Review

2020 ◽  
Vol 12 (10) ◽  
pp. 4181 ◽  
Author(s):  
Natacha Klein ◽  
Tomás Ramos ◽  
Pauline Deutz
Keyword(s):  
Public Sector ◽  
Literature Review ◽  
Service Delivery ◽  
Public Service ◽  
Circular Economy ◽  
Public Procurement ◽  
Public Service Delivery ◽  
Holistic View ◽  
The Public ◽  
Public Sector Organizations

The concept of the Circular Economy (CE) is an increasingly attractive approach to tackling current sustainability challenges and facilitating a shift away from the linear “take-make-use-dispose” model of production and consumption. The public sector is a major contributor to the CE transition not only as a policy-maker but also as a significant purchaser, consumer, and user of goods and services. The circularization of the public sector itself, however, has received very little attention in CE research. In order to explore the current state of knowledge on the implementation of CE practices and strategies within Public Sector Organizations (PSOs), this research aims to develop an overview of the existing literature. The literature review was designed combining a systematic search with a complementary purposive sampling. Using organizational sustainability as a theoretical perspective, the main results showed a scattered landscape, indicating that the limited research on CE practices and strategies in PSOs has focused so far on the areas of public procurement, internal operations and processes, and public service delivery. As a result of this literature review, an organizational CE framework of a PSO is proposed providing a holistic view of a PSO as a system with organizational dimensions that are relevant for the examination and analysis of the integration process of CE practices and strategies. This innovative framework aims to help further CE research and practice to move beyond current sustainability efforts, highlighting that public procurement, strategy and management, internal processes and operations, assessment and communication, public service delivery, human resources dimensions, collaboration with other organizations, and various external contexts are important public sector areas where the implementation of CE has the potential to bring sustainability benefits.

Voluntary cooperation of citizens in the community model of public service delivery

2020 ◽  
Author(s):  
Beáta MIKUŠOVÁ ◽  
Nikoleta JAKUŠ ◽  
Marián HOLÚBEK
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Goods ◽  
Public Service ◽  
Public Services ◽  
Revealed Preferences ◽  
Public Service Delivery ◽  
Continuous Increase ◽  
The Public ◽  
Community Model

Most of the developed countries have implemented new principles of public sector reform – new approaches to the management of the public sector. A major feature of the new public management (NPM) is the introduction of market type mechanisms (MTM) to the running of public service organizations: the marketization of the public service. The marketization of public services aims at a continuous increase in public expenditure efficiency, continual improvements in public services quality, the implementation of the professional management tools in the public sector, and last but not least, charge for public services. Price of public services in mainstream economics theory is connected with preference revelation problem. Economic models explain the relationship between consumer behavior (revealed preferences) and the value of public goods, and thus determine the value of the goods themselves. The aim of the paper is to determine the success of the community model of public service delivery based on the demonstrated preferences of individuals in the consumption of public services / public goods. The direct way of determining the preferences of individuals was used in this paper (willigness to pay and willigness to accept). These preferences will be identified based on the crowdfunding campaign as an example of community model of public goods provision by using survey experiment method. The willingness of individuals to pay is dependent on the individual's relationship with the organisation, the organisation's employees, or sympathise with those for whom the collection is, for whom the project is designed.

scholarly journals An empirical study on application and efficiency of gridded management in public service supply of Chinese Government

2017 ◽  
Vol 8 (1) ◽  
pp. 2-15 ◽  
Author(s):  
Bai XiuYin ◽  
Muhammad Imran Hanif ◽  
Li Fensheng ◽  
Muhammad Shehzad Hanif ◽  
Gu Yinhua
Keyword(s):  
Public Service ◽  
Rural Areas ◽  
Service Provision ◽  
Operation Mode ◽  
Chinese Government ◽  
Content Type ◽  
The Public ◽  
Public Service Provision ◽  
The Government ◽  
Urban And Rural Areas

Purpose Gridded management in the public service supply is still in the experience exploratory stage, and this paper aims to analyze the inherent logic and operation mode of the gridding mechanism of the public supply based on the existing theory study and practices, and verify its efficiency so as to come to the conclusion whether it could be promoted to a wider range. Design/methodology/approach The methodology applied in this paper was case study/deductive induction. Findings The grid model in the public service supply needs to be demonstrated completely in theoretical logic and operation principles before it is promoted across the country. Meanwhile, full support of the government is required in terms of service concept, function distribution, technical parameters and infrastructure. Research limitations/implications The inherent logic and operation mode of the gridding mechanism of the public service supply needs enough practice tests. The practical test of efficiency analysis of the gridding mechanism of the public service supply is not enough. Social implications This paper validated whether the gridding mechanism that originated from China’s urban management can be promoted to all over the country in the public service supply. It provides references for government policy. Originality/value This paper constructs a gridded management model for public service provision in urban and rural areas on the basis of an analysis of the plight of traditional model of public service provision, thus delivering the same standard of public service for both urban and rural areas through optimization of resource allocation without requiring more supply and fundamental change to the content of service.

scholarly journals SISTEM PELAYANAN PUBLIK ERA OTONOMI DAERAH DI KABUPATEN KUTAI KARTANEGARA

Humanus ◽  
2014 ◽  
Vol 12 (2) ◽  
pp. 168
Author(s):  
Muhamad Ali Bin Embi ◽  
Rita Widyasari
Keyword(s):  
Service Delivery ◽  
Key Words ◽  
Delivery System ◽  
Public Service ◽  
National Development ◽  
Service Delivery System ◽  
Community Satisfaction ◽  
Public Service Delivery ◽  
Service Effectiveness ◽  
The Public

AbstractThe effectiveness of public service delivery system is an important aspect to ensure that national development can be implemented effectively. The effectiveness of publicservice delivery system will raise community satisfaction on the services delivered. Thusto improve the public service delivery system from time to time, the study on the existingproblems should be conducted eventually.  Therefore this article articulates the problemsof public service delivery system in Indonesia, especially in Kutai Kartanegara Regency. Key words: Public Service, Effectiveness AbstrakKeefektifan sistem pelayanan pelayanan publik merupakan aspek penting untuk memastikan bahwa pembangunan Negara dapat dilaksanakan dengan efektif. Sistempelayanan yang efektif akan dapat meningkatkan kepuasan masyarakat terhadappelayanan yang diberikan. Bagi memastikan pelaksanaan sistem pelayanan publik inidapat diperbaiki dari masa ke semasa, kajian terhadap permasalahan yang timbulperlulah terlebih dahulu dilaksanakan. Oleh itu artikel ini membincangkan tentangpermasalahan sistem pelayanan publik di Indonesia terutamanya yang dialami olehKabupaten Kutai Kartanegara. Key words: Pelayanan Publik, Efektifitas

IT Governance in the Public Sector in a Developing Country

2009 ◽  
pp. 452-486 ◽  
Author(s):  
Edephonce N. Nfuka ◽  
Lazar Rusu
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Developing Country ◽  
Public Service ◽  
It Governance ◽  
Public Service Delivery ◽  
The Public ◽  
Use Of Technology ◽  
Governance Practices ◽  
Transformational Government

This chapter focuses on IT governance in the public sector organizations in a developing country like Tanzania. Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for a specific focus on IT governance. In this chapter, we provide its overview and, based on the analysis of five case studies indicate the current practices, problems, and consequences in the Tanzanian public sector environment. Moreover, we reveal twelve key issues to consider for effective IT governance together with the trends and future research in improving ICT-enabled transformational government in public service delivery in this environment. In this context, the chapter contributes to an understanding of the IT governance practices and related ICT-enabled transformational government issues and complexities involved in the transformational phase for better public service delivery in a developing country like Tanzania.

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