scholarly journals Building Consumer Loyalty - Challenge for Global E-healthcare Organizations

2012 ◽  
Vol 3 (1) ◽  
pp. 47-61 ◽  
Author(s):  
Slawomir Smyczek ◽  
Justyna Matysiewicz
Keyword(s):  
Health Care Services ◽  
Marketing Channels ◽  
Security And Privacy ◽  
Consumer Loyalty ◽  
Healthcare Organizations ◽  
Healthcare Market ◽  
Care Services ◽  
Electronic Marketing ◽  
Structured Questionnaire

In this study authors provide a conceptual investigation regarding the role of consumer loyalty for e-healthcare organisations. The main aim of the article is to identify the level of consumer loyalty and factors which determine this phenomenon. Further the paper suggests a consumer loyalty model on e-healthcare market. The survey was conducted using structured questionnaire. Scale to measure each of factors in the model were developed based on previous literature and using existing scales where possible. A total of 1000 questionnaires were distributed by the Internet to the patients. The results demonstrated that level of consumer loyalty towards e-healthcare organizations is relatively low - lower than what it is, towards traditional healthcare institutions. The most important factors determining consumer loyalty in this market are: trust on ehealthcare institutions, satisfaction from e-medical services and technological factors, like security and privacy. Results of research can be applied by managers of e-healthcare organizations, particularly by departments responsible for establishing relationship with patients and IT units that are involved in the process of developing new electronic marketing channels. The target audience can be characterized as all researchers and practitioners interested in health care services and marketing issues

scholarly journals Analysis of Facilitators and Barriers to the Delivery of Routine Care during the COVID-19 Global Pandemic: A Systematic Review

Healthcare ◽  
2021 ◽  
Vol 9 (5) ◽  
pp. 528
Author(s):  
Cristian Lieneck ◽  
Brooke Herzog ◽  
Raven Krips
Keyword(s):  
Systematic Review ◽  
Health Care ◽  
Health Care Services ◽  
Care Delivery ◽  
Routine Care ◽  
Future Research ◽  
Healthcare Organizations ◽  
Care Services ◽  
Global Pandemic ◽  
Facilitators And Barriers

The delivery of routine health care during the COVID-19 global pandemic continues to be challenged as public health guidelines and other local/regional/state and other policies are enforced to help prevent the spread of the virus. The objective of this systematic review is to identify the facilitators and barriers affecting the delivery of routine health care services during the pandemic to provide a framework for future research. In total, 32 articles were identified for common themes surrounding facilitators of routine care during COVID-19. Identified constructed in the literature include enhanced education initiatives for parents/patients regarding routine vaccinations, an importance of routine vaccinations as compared to the risk of COVID-19 infection, an enhanced use of telehealth resources (including diagnostic imagery) and identified patient throughput/PPE initiatives. Reviewers identified the following barriers to the delivery of routine care: conservation of medical providers and PPE for non-routine (acute) care delivery needs, specific routine care services incongruent the telehealth care delivery methods, and job-loss/food insecurity. Review results can assist healthcare organizations with process-related challenges related to current and/or future delivery of routine care and support future research initiatives as the global pandemic continues.

scholarly journals Isomorphic Pressures and Innovation Trends in Italian Health Care Organizations

2017 ◽  
Vol 12 (6) ◽  
pp. 26
Author(s):  
Stefania De Simone
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Quality Care ◽  
Prospective Payment System ◽  
Health Care Sector ◽  
Institutional Pressures ◽  
Organizational Models ◽  
Healthcare Organizations ◽  
Care Services ◽  
Isomorphic Pressures

Over 20 years, hospitals in Italy as well as in other European countries have evolved and changed in response to institutional pressures. With the corporatization, there has been the entrance of new logics and governance structures that contributed to a transformation of the health system. The survival of healthcare organizations is dictated not only by the technical conditions, that allow efficiently and effectively operating, but also by the ability to comply with rules to get legitimacy from external institutional actors. Organizations in a population adapt to their environment, in which operate, so many other organizations adapting to it (isomorphism). The purpose of this paper is to discuss a theoretical framework based on neo-institutional approach that could explain the influence of isomorphic pressures on innovative processes in health care sector. Qualitative data from literature on neo-institutional theory applied to health care sector have been analyzed. Findings reveal institutional pressures stimulate the development of innovations and organizational learning. This concept concerns both the fit of the organization with its environment (strategic matters) and effective implementation of strategies. Hospitals must find ways to increase profit, by improving medical capabilities for payment health care services. One of the most important isomorphic pressure is the prospective payment system for health care that had effects on the choices of organizational models to adopt. The challenge for hospital administrators is to seek consistency between efficiency and quality care.

scholarly journals Role of Community Medicine during COVID-19 Pandemic

2021 ◽  
Vol 33 (2) ◽  
pp. 242-244
Author(s):  
Epari Venkata Rao ◽  
Prem Sagar Panda
Keyword(s):  
Public Health ◽  
Health Care Services ◽  
Community Medicine ◽  
Public Health Services ◽  
Health Crisis ◽  
Public Health Expert ◽  
The Public ◽  
Care Services ◽  
Health Expert

Pandemics have significantly affected economy of each country. Health & political system have been also drastically affected in each part of the country. To fight against pandemic, it demands multidimensional approaches comprising of various measures like surveillance, containment, isolation & quarantine, border restriction as well as various socio-political and community measures. Though the entire health workforce is involved at multiple levels, the role of a community medicine/public health expert is maximum in controlling the spread in the community and managing the situation. The community medicine specialists can contribute to the public health as well as health-care services in combating the pandemic. This review has been done for giving an insight of proper utilisation of public health services and existing manpower of community medicine. Also this will channelize our health system and give a direction for combating future public health crisis.  So Government should utilise the experiences and expertise to manage the pandemic very well.

Transnational Diffusion of Health Policy Ideas in Uruguay in the Early Twentieth Century

2021 ◽  
Vol 33 (3) ◽  
pp. 317-343
Author(s):  
CECILIA ROSSEL ◽  
FELIPE MONESTIER
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Public Assistance ◽  
Care Services ◽  
Policy Ideas ◽  
The Poor ◽  
Role Of The State ◽  
Parliamentary Debate ◽  
The Law

AbstractThis article analyzes how policy ideas already adopted in Europe, particularly in France, were taken into consideration for the design of Uruguay’s National Public Assistance (NPA) policy. Established in 1910, the NPA was a pioneering government social policy for the time and for the region.Some have argued that the design of the NPA law followed the secular and republican model instituted in France at the end of the nineteenth century when France established the Assistance Publique, particularly regarding the extent of public assistance to the poor, the role of the state in the provision of health care (as opposed to charity-based provision) and the centralization of health-care services (as opposed to a decentralized health-care system).We analyze how these revolutionary ideas were discussed by the technicians and politicians who participated in the process that culminated in the approval of the law in Uruguay discussed these revolutionary ideas. We explore the factors that motivated the creation of the commission that developed the law. We also review available documentation on the drafting of the bill and the parliamentary debate that culminated in its approval. We find that the design of the NPA included many ideas diffused mainly from France. The French model was not simply emulated, however. Rather, the authors of the NPA thoroughly analyzed and considered the features and main consequences of the Assistance Publique, suggesting that diffusion in this case was more a process of learning than of simple mimicry.

2. The Provision of HealthCare Services: The NHS, Resource Allocation, and Public Health

Medical Law ◽  
2019 ◽  
pp. 37-120
Author(s):  
Emily Jackson
Keyword(s):  
Public Health ◽  
Health Care ◽  
Resource Allocation ◽  
Health Care Services ◽  
Healthcare Services ◽  
Health Law ◽  
Care Services ◽  
Role Of The State ◽  
Healthy Behaviour

All books in this flagship series contain carefully selected substantial extracts from key cases, legislation, and academic debate, providing able students with a stand-alone resource. This chapter examines the provision of health care services. It first considers the way in which NHS services are commissioned. Secondly, it covers the issue of resource allocation or rationing. It examines different rationing strategies, and considers the role of the National Institute of Health and Care Excellence, and the use of judicial review to challenge funding decisions. Finally, it examines public health law, and role of the state in encouraging healthy behaviour and addressing health inequalities.

The role of electronic medical records in improving the quality of health care services: Comparative study

2019 ◽  
Vol 127 ◽  
pp. 63-67 ◽  
Author(s):  
Omar Ayaad ◽  
Aladeen Alloubani ◽  
Eyad Abu ALhajaa ◽  
Mohammad Farhan ◽  
Sami Abuseif ◽  
...  
Keyword(s):  
Health Care ◽  
Comparative Study ◽  
Electronic Medical Records ◽  
Quality Of Health Care ◽  
Medical Records ◽  
Health Care Services ◽  
Care Services

scholarly journals The role of the enrolled nursing auxiliary in a selected health care administration

Curationis ◽  
2001 ◽  
Vol 24 (1) ◽  
Author(s):  
ET Mabunda ◽  
S Booyens
Keyword(s):  
Health Care ◽  
Nursing Staff ◽  
Health Care Services ◽  
Health Care Administration ◽  
Scope Of Practice ◽  
Essential Component ◽  
Care Services ◽  
Nursing Services ◽  
Professional Nurses

The purpose of the study was to determine the contribution of nursing auxiliaries towards health care services,against their scope of practice. The sample consisted of nursing auxiliaries in the Gazankulu area ,in the Northern Transvaal.The findings revealed that nursing auxiliaries are presently an essential component of nursing services rendered in Gazankulu,but that apart from their prescribed role,they are also engaged in activities which should be performed by enrolled and professional nurses,and general assistants.A need for education is apparent for all categories of nursing staff regarding the scope of practice of nursing auxiliaries.

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