A Performance Profile Approach to Measuring Overall Facility Management (FM) Performance

2009 ◽  
pp. 155-155-12
Author(s):  
F Becker
Keyword(s):  
Facility Management ◽  
Profile Approach ◽  
A Performance

scholarly journals Improving Janitorial Contract Performance with Facility Management Performance Scorecards

2018 ◽  
Vol 2 (1) ◽  
pp. 26-34 ◽  
Author(s):  
Dhaval Gajjar ◽  
Jake Smithwick ◽  
Kenneth Sullivan
Keyword(s):  
Performance Measurement ◽  
Measurement Model ◽  
Poor Quality ◽  
Facility Management ◽  
Lessons Learned ◽  
Facility Manager ◽  
Low Performance ◽  
The Impact ◽  
A Performance

ABSTRACT Facility Manager (FM) role requires expertise in various aspects of facility maintenance. Due to the diverse job functions as an FM, outsourcing and hiring external vendors is a common practice in the industry to gain additional expertise. Since a facility manager oversees the external vendor's contract and the performance of the external vendor directly affects the quality of a facility, the FM's performance is ultimately related to the performance of the outsourcing company. Hence, it is critical to measure performance and the quality of the services provided by the outsourcing company. One of the FM's at a corporation (XYZ Corporation) was faced with a challenge of low performance and poor quality on their outsourced janitorial contract. The literature review revealed that there has been very little research done with regard to outsourcing of the janitorial contract. In order to address the challenge of XYZ Corporation a performance measurement model was implemented using performance Scorecards at XYZ Corporation for janitorial contracts. The Scorecard was developed based on the previous experience of the FM group, the researchers and the specific areas targeted by XYZ Corporation that were part of janitorial vendors responsibility. This paper presents the impact of the performance measurement model on the quality and performance of the janitorial vendor and its expansion to other outsourcing contractors based on the lessons learned from the janitorial contracts. The study revealed that the implementation of a performance measurement model resulted in an overall improvement of the performance of janitorial vendor and the contractors.

scholarly journals A Methodology for a Performance Information Model to Support Facility Management

2019 ◽  
Vol 11 (24) ◽  
pp. 7007 ◽  
Author(s):  
Rossella Marmo ◽  
Maurizio Nicolella ◽  
Francesco Polverino ◽  
Andrej Tibaut
Keyword(s):  
Building Information Modeling ◽  
New Technologies ◽  
Information Model ◽  
Facility Management ◽  
Information Modeling ◽  
Performance Information ◽  
Good Opportunity ◽  
Technical Requirements ◽  
Building Information ◽  
A Performance

Current facility management practice relies on different systems which require new technologies to integrate and manage information more easily. Building information modeling offers a good opportunity to improve facility information management by providing a unified platform for various data sources rather than an intuitive information interface. Although current research trends reveal that there is a continuously growing interest in facility management aided by building information modeling, an integrated model is still hard to obtain. This paper aims at developing a novel methodology based on building information modeling and facility management systems integration, underpinned by a performance information model. The implementation process of a performance information model is described, including information technologies involved, the data and process requirements, and the building performance assessment methods used. A first pilot case-study has been conducted with regards to surgery rooms in healthcare buildings. The proposal can support condition-based maintenance work schedule, as well as the achievement of organizational, environmental, and technical requirements. Among the practical implications found: Improved technological and environmental performances assessment; better visualization of building condition; improved decision-making process; facilitated maintenance tasks planning and maintenance records management.

A performance measurement system for facility management

2007 ◽  
Vol 56 (5/6) ◽  
pp. 417-435 ◽  
Author(s):  
Alberto Felice De Toni ◽  
Andrea Fornasier ◽  
Mattia Montagner ◽  
Fabio Nonino
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Facility Management ◽  
Performance Measurement System ◽  
A Performance

A performance schedule for extended space flight with the chimpanzee.

1962 ◽  
Author(s):  
F. H. Rholes ◽  
H. H. Reynolds ◽  
M. E. Grunzke ◽  
D. N. Farrer
Keyword(s):  
Space Flight ◽  
Extended Space ◽  
A Performance
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