scholarly journals Managing complaints in multilingual care encounters

Multilingua ◽  
2017 ◽  
Vol 0 (0) ◽  
Author(s):  
Gunilla Jansson ◽  
Cecilia Wadensjö ◽  
Charlotta Plejert
Keyword(s):  
Older People ◽  
Conversation Analysis ◽  
Care Staff ◽  
Residential Home ◽  
Common Language ◽  
Ethnographic Fieldwork ◽  
Video Recordings ◽  
Complaint Sequences ◽  
Arabic Speaking ◽  
Different Levels

AbstractTroubles-telling and complaints are common in contexts of care for older people and need to be managed by care staff in a respectful manner. This paper examines the handling of an older person’s complaints in multilingual care encounters that involve participants who do not share a common language. The data consist of video-recordings and ethnographic fieldwork in a residential home for older people in Sweden that is characterised by a variety of languages and backgrounds. The findings are based on analyses of multi-party interactions involving an Arabic-speaking resident and caregivers with different levels of knowledge in different languages. We focus on complaint sequences when the resident expresses a negative stance (displeasure, anger, etc.) towards some difficult circumstance. Using the methodology of conversation analysis, we analyse the affect-regulating work through which the caregivers attempt to turn a pressing situation into a moment of cheerfulness and intimacy. The analyses bring to light the multilingual practices that the caregivers draw upon in pursuing this work, such as translating and giving voice to the resident’s complaining.

scholarly journals “Use the mirror now” – Demonstrating through a mirror in show dance classes

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Jessica Douglah
Keyword(s):  
Young Adults ◽  
Conversation Analysis ◽  
Learning Process ◽  
Significant Part ◽  
Analysis Approach ◽  
Learning Situation ◽  
Ethnographic Fieldwork ◽  
Video Recordings ◽  
Depth Analysis ◽  
Positive Effect

AbstractThis article investigates how a significant part of the learning process within show dance classes is performed, namely multimodal demonstrations. In particular, it focuses on how the mirror is used as a tool during demonstrations. The data consist of video recordings and ethnographic fieldwork among young adults practicing show dance. Three single cases undergo in-depth analysis using an EMCA (ethnomethodology conversation analysis) approach. The analysis shows that the understanding of a multimodal demonstration is watched into being and that the mirror functions as an extension of the teacher. In addition, the use of the mirror changes over the course of the ongoing demonstration. The participants agree on how to use the mirror and that there is a symmetrical order for how the mirror is used, which means that the responding participant follows the way of using (or not using) the mirror that is introduced by another participant. As such, this article contends that use of the mirror is a well-established practice. The article concludes by highlighting the positive effect on the learning situation when a mirror is used for demonstration in show dance classes.

scholarly journals How the Care Managers Handle the Process when Older People Consider Relocation to a Residential Home

2014 ◽  
Vol 45 (8) ◽  
pp. 2423-2440 ◽  
Author(s):  
Maria Söderberg ◽  
Agneta Ståhl ◽  
Ulla Melin Emilsson
Keyword(s):  
Older People ◽  
Residential Home ◽  
Care Managers

Walking through the city soundscape: an audio-visual analysis of sensory experience for people with psychosis

2022 ◽  
pp. 147035722110526
Author(s):  
Sara Merlino ◽  
Lorenza Mondada ◽  
Ola Söderström
Keyword(s):  
Social Interaction ◽  
Conversation Analysis ◽  
Visual Analysis ◽  
Sensory Experience ◽  
Urban Environments ◽  
Noisy Environments ◽  
Urban Context ◽  
Video Recordings ◽  
The City ◽  
The Way

This article discusses how an aspect of urban environments – sound and noise – is experienced by people walking in the city; it particularly focuses on atypical populations such as people diagnosed with psychosis, who are reported to be particularly sensitive to noisy environments. Through an analysis of video-recordings of naturalistic activities in an urban context and of video-elicitations based on these recordings, the study details the way participants orient to sound and noise in naturalistic settings, and how sound and noise are reported and reexperienced during interviews. By bringing together urban context, psychosis and social interaction, this study shows that, thanks to video recordings and conversation analysis, it is possible to analyse in detail the multimodal organization of action (talk, gesture, gaze, walking bodies) and of the sensory experience(s) of aural factors, as well as the way this organization is affected by the ecology of the situation.

Supporting creative ageing through the arts: the impacts and implementation of a creative arts programme for older people

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Simon Chester Evans ◽  
Jennifer Bray ◽  
Claire Garabedian
Keyword(s):  
Social Interaction ◽  
Older People ◽  
Well Being ◽  
Care Staff ◽  
Successful Implementation ◽  
Creative Arts ◽  
Standard Format ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to report on an independent evaluation of a three-year “Creative Ageing” programme, focussing on the impacts for participants and factors promoting successful delivery of sessions. Design/methodology/approach Artists provided feedback through reflective journals and questionnaires, while the views of care staff and participants were also captured in a standard format at the end of each arts session. Thematic analysis of the qualitative data identified common themes. Findings Twenty-three arts projects were delivered across a range of settings and through diverse art forms including dance, drama, music, visual arts and poetry. They reached nearly 2,200 participants who recorded over 8,100 session attendances in total. Participation in high quality creative experiences improved well-being for older people, as well as increasing social interaction and reducing isolation. Several factors facilitated successful implementation and delivery of the activities, particularly the need to hold planning meetings with staff to provide guidance around participant numbers and suitability, minimising disruption of the sessions and the supportive role of staff during the sessions. Opportunities for reflection enabled artists to address potential challenges and adapt their practice to meet the needs and preferences of participants and to the complexities of diverse settings. Originality/value Previous research has largely focussed on the impact of activities in a single setting. This study supports the role of creative arts in increasing social interaction as an attempt to tackle isolation and loneliness, both for older people living in the community and for those living in a communal setting such as care homes and supported living schemes.

The moral construction of worry about radiation exposure: Emotion, knowledge, and tests

2017 ◽  
Vol 28 (6) ◽  
pp. 635-656 ◽  
Author(s):  
Aug Nishizaka
Keyword(s):  
Radiation Exposure ◽  
Conversation Analysis ◽  
Internal Exposure ◽  
Test Results ◽  
Communication Tool ◽  
Work Related ◽  
Video Recordings ◽  
Moral Construction ◽  
Fukushima Disaster ◽  
Do So

In the analysis of video recordings of the interactions between a doctor and the examinees following internal radiation exposure tests at a hospital in Fukushima Prefecture, I explore how the participants address one of the most serious consequences of the Fukushima disaster, that is, their concerns about radioactive materials. To do so, this study employs conversation analysis. The doctor’s presentation of the test results provides the examinees with a place to express relief and also makes relevant the justification work related to the expression of relief. In conclusion, I consider how the internal exposure tests also function as a communication tool in the context in which residents from affected areas face potential difficulties in expressing their worry about radiation.

scholarly journals “This one Grandma knew, too, exactly this one!” Processes of Canonization in Children’s Music

2017 ◽  
Vol 6 (2) ◽  
Author(s):  
Ingeborg Lunde Vestad ◽  
Petter Dyndahl
Keyword(s):  
Day Care ◽  
Real Life ◽  
Care Staff ◽  
Best Interest ◽  
Children's Music ◽  
Everyday Lives ◽  
The Everyday ◽  
Care Facilities ◽  
Different Levels ◽  
Musical Activities

Processes of musical canonization occur at different levels of culture and society. People have a strong propensity to categorize, differentiate, and evaluate the music that is important to them, and music is ascribed value in action by people in real-life settings. Based in these premises, the article discusses two questions: First, how does the idea of a canon of children’s music influence the daily musical activities and repertoires used in children’s day care facilities and family homes? Second, in what ways is music legitimized in the everyday lives of children? Our data is collected by observation and interviews conducted in two pedagogical day care facilities and nine family homes. Children, day care staff and parents participated in the study. We find that a discussion of canonization in children’s music along the following four paths of legitimation is meaningful: the “good, old stuff,” the need for renewal, the inclusion of other types of music other than that aimed at a child audience, and the need for a wide array of genres and sentiments. Finally, we argue that although the legitimation and canonization in children’s music obviously involve considerations of musical aspects, separating these canonization processes from the prevailing socio-cultural ideas of childhood and children’s best interest is impossible.  

scholarly journals Rules at Play: Correcting Projectable Violations of Who Plays Next

Human Studies ◽  
2021 ◽  
Author(s):  
Hanna Svensson ◽  
Burak S. Tekin
Keyword(s):  
Conversation Analysis ◽  
Empirical Analysis ◽  
Practical Problem ◽  
Social Practices ◽  
Video Recordings ◽  
Naturally Occurring ◽  
The Social ◽  
Turn Taking ◽  
Interactional Perspective ◽  
The Empirical Analysis

AbstractThis study examines the situated use of rules and the social practices people deploy to correct projectable rule violations in pétanque playing activities. Drawing on Ethnomethodology and Conversation Analysis, and using naturally occurring video recordings, this article investigates socially organized occasions of rule use, and more particularly how rules for turn-taking at play are reflexively established in and through interaction. The alternation of players in pétanque is dependent on and consequential for the progressivity of the game and it is a practical problem for the players when a participant projects to break a rule of “who plays next”. The empirical analysis shows that formulating rules is a practice for indicating and correcting incipient violations of who plays next, which retrospectively invoke and establish the situated expectations that constitute the game as that particular game. Focusing on the anticipative corrections of projectable violations of turn-taking rules, this study revisits the concept of rules, as they are played into being, from a social and interactional perspective. We argue and demonstrate that rules are not prescriptions of game conduct, but resources that reflexively render the players’ conducts intelligible as playing the game they are engaging in.

scholarly journals The Embodiment of Consumer Knowledge

2021 ◽  
Author(s):  
Nick Llewellyn
Keyword(s):  
United Kingdom ◽  
Conversation Analysis ◽  
Cognitive Processes ◽  
Business School ◽  
Associate Editor ◽  
Service Encounters ◽  
Consumer Knowledge ◽  
Art Gallery ◽  
Organization Studies ◽  
Video Recordings

Abstract Nick Llewellyn is professor of organization studies, Warwick Business School, University of Warwick, CV4 7AL, United Kingdom ([email protected]). More information can be found at the author’s website (https://sites.google.com/site/llewellynnick/home). Thanks to Hugh Wilson, Davide Nicolini and Katharina Dittrich for their support with this work. Thanks also to the reviewers and Associate Editor for providing clear and insightful guidance throughout. An investigation into the embodiment of consumer knowledge is presented, drawing on ethnomethodology and the allied field of conversation analysis. Analysing video recordings of 189 service encounters at the ticket desk of an art gallery, the study explores the embodiment of consumer knowledge, how consumer knowledge is witnessable from quotidian details of customers’ embodied conduct, how they talk, move their bodies, gesture, handle objects, and cast their gaze. Consumer knowledge is shown to be socially organized, with social considerations informing what customer should know, and how customers’ faulty assertions and claims should be treated. In the way firms approach consumer knowledge, the paper describes how they might create or undermine interactive value. The article breaks new ground by demonstrating that consumer knowledge is relevant for understanding the actions of consumers, not only as a result of cognitive processes, but also because it is embodied.

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