Technology and market knowledge creation and idea generation: an integrated quality approach

2006 ◽  
Vol 34 (3/4) ◽  
pp. 340 ◽  
Author(s):  
Rodney McAdam ◽  
Renee Reid ◽  
William Keogh
Keyword(s):  
Knowledge Creation ◽  
Idea Generation ◽  
Market Knowledge ◽  
Quality Approach

Innovation and Driven Knowledge Management

2011 ◽  
pp. 392-427 ◽  
Author(s):  
Eng K. Chew ◽  
Petter Gottschalk
Keyword(s):  
Knowledge Management ◽  
Absorptive Capacity ◽  
Asset Management ◽  
Knowledge Creation ◽  
Explicit Knowledge ◽  
Idea Generation ◽  
External Knowledge ◽  
It Managers ◽  
New Knowledge ◽  
And Performance

As described in Chapter X, fundamental to the company’s innovation capabilities is the level of collaboration and knowledge management capabilities available to support the innovation process. The ability of an organization to identify, acquire, and utilize external knowledge, known as knowledge absorption, can be critical to the firm’s operational success (Adams, Bessant, & Phelps, 2006). A survey by Adams et al. (2006) shows that three areas of knowledge management are critical for innovation management: idea generation, knowledge repository (including the management of tacit and explicit knowledge), and information flows (including information gathering and networking). Further they note that several researchers have found that the firm’s ability to “absorb and put to use new knowledge,” known as knowledge “absorptive capacity,” has direct impact on the firm’s innovation and performance (Chen, 2004; Tsai, 2001). Popadiuk and Choo (2006) have further shown that innovation and knowledge creation are related. Innovation is a result of knowledge creation. Innovation is related to the firm’s ability to combine new knowledge with existing knowledge to create new knowledge that is unique to the firm. It is also related to the firm’s ability to diffuse knowledge throughout the organization so that the organization as a whole increases its absorptive capacity. Knowledge diffusion can be facilitated by IT infrastructure and knowledge management system. Knowledge management is aimed at leveraging internal and external knowledge to create value from the firm’s intangible assets. According to Metaxiotis and Psarras (2006), knowledge management contributes to value creation by enhancing: intellectual asset management, operational efficiency, customer and competitor intelligence, continuous improvement, organizational learning, innovation in products and services, and time to market. They report of findings from American Productivity and Quality Center that greater emphasis should be made by firms on “using knowledge management to become more efficient innovators.” To leverage knowledge management for business innovation, IT managers must first understand the basic principles, theories, and practices of knowledge management. Next, they must understand how knowledge management will contribute to innovation. This chapter aims to address both topics to help make IT managers become the IT innovators.

Knowledge creation dynamics within the international new venture

2015 ◽  
Vol 27 (2) ◽  
pp. 182-213 ◽  
Author(s):  
Sascha Fuerst ◽  
Peter Zettinig
Keyword(s):  
Real Time ◽  
Knowledge Creation ◽  
International Market ◽  
Process Research ◽  
New Venture ◽  
Internationalization Process ◽  
International New Venture ◽  
Process Data ◽  
Market Knowledge ◽  
Content Type

Purpose – This paper aims to examine the dynamic process of knowledge creation of the international new venture (INV) through the interaction with network partners. The process of how INVs make use of external sources for the acquisition of international market knowledge is not well-understood. Design/methodology/approach – To uncover the dynamics of the knowledge creation process, the authors applied event-driven process research by following the internationalization process of four INVs in real time. More specifically, they adopted qualitative diary research combined with periodic follow-up interviews as the main data collection method. A visual mapping strategy was used for the analysis of the process data. Findings – The analysis shows that different pathways of knowledge acquisition through congenital learning, searching, vicarious learning and grafting interact with each other. Grafting and experiential learning alongside the partner lead to the acquisition of internationalization knowledge in particular. Knowledge sources for international market knowledge are proactively created by the entrepreneurs. The wider effectual stakeholder network constitutes an important source for international market knowledge. Research limitations/implications – The authors followed the early internationalization process of the case firm in real time over a 10-month period. This provides a limited window of observation. Future research might extend the observation period to examine further the evolutionary nature of the different learning types throughout the growth of the INV. The case firms operate in Internet-enabled businesses and are all located in the same country and city (i.e. Colombia and the city of Medellin). Future studies might focus on firms operating in different industries and geographical areas. Practical implications – Congenital technological knowledge is a prerequisite for internationalization. The entrepreneur, however, does not need to rely on congenital international market knowledge. Such knowledge can be developed through network partners. Foreign business and institutional knowledge can be obtained vicariously, also from professional advisors. Internationalization knowledge, however, needs to be developed in close interaction with an international cooperation partner, where a strong relationship commitment prevails. Originality/value – The authors use effectuation theory combined with process research methods to gain insights into the dynamics of knowledge creation within the INV. Thereby, they are able to shed light on the dynamics of the process that is difficult to capture through cross-sectional research designs. Research on the internationalization process of young ventures in the context of Latin America is scarce. Therefore, the paper contributes new knowledge about the development of these firms in that particular region.

Moderated Multiple Regression of Absorptive Capacity Attributes and Deployment Outcomes

2010 ◽  
Vol 3 (2) ◽  
pp. 25-51 ◽  
Author(s):  
Rebecca Angeles
Keyword(s):  
Supply Chain ◽  
Absorptive Capacity ◽  
Knowledge Creation ◽  
Information Exchange ◽  
Process Integration ◽  
Operational Efficiency ◽  
Chain Process ◽  
It Infrastructure ◽  
Market Knowledge ◽  
Supply Chain Process

In this study, the author examines organizations’ perceptions of the importance of absorptive capacity attributes in the deployment of radio frequency identification (RFID) in a supply chain and their relationships with operational efficiency and market knowledge creation as moderated by information technology infrastructure integration and supply chain process integration. Data was collected using a survey questionnaire administered online to members of the Council of Supply Chain Management Professionals (CSCMP). Four proposed hypotheses were partially supported in this study. Both variables, IT infrastructure integration and supply chain process integration, moderate the relationships between three predictor variables, business process modularity, standard electronic business interfaces, and breadth of information exchange and the two dependent variables examined in this study, operational efficiency and market knowledge creation to a considerable extent. This study has clear implications for how decision makers affecting their firm’s supply chains should make a business case for robust IT elements that support both IT infrastructure integration and supply chain process integration.

scholarly journals Changing Contexts of Customer Service in the Social Media Era: Challenges and Opportunities for Indian e-tail Industry

2018 ◽  
Vol 17 (4) ◽  
pp. 1-14
Author(s):  
Prasad Kulkarni ◽  
Ajay Inamdar
Keyword(s):  
Social Media ◽  
Customer Service ◽  
Knowledge Creation ◽  
Development Time ◽  
Positive Impact ◽  
Idea Generation ◽  
Feedback Mechanisms ◽  
The Social ◽  
Challenges And Opportunities ◽  
The Impact

The research aims to analyse the impact of social media on customer service provided by the E-tailing companies in India. The analysis depicted that antecedent variables of customer service such as personal greetings, idea generation, loyalty benefits, and feedback mechanisms have a positive impact but they fail to create an impression on the consequence variables such as loyalty development, time efficiency, and knowledge creation. Researchers conclude that the lack of clarity in media vehicles communication, proliferation of e-tailing, and their rivalry create issues among the consumers of E-tail companies.

iChance

2011 ◽  
Vol 2 (4) ◽  
pp. 48-61 ◽  
Author(s):  
Hao Wang ◽  
Yukio Ohsawa
Keyword(s):  
Knowledge Creation ◽  
Idea Generation ◽  
Service Development ◽  
Functional Modules ◽  
Market Game ◽  
Web Based ◽  
Collaborative Innovation ◽  
Communication Module ◽  
Creative Products ◽  
Innovation Support

In the dynamic and competitive market, enterprises have to timely launch new as well as creative products and services to fulfill the consumers’ demands for occupying much more market share. Therefore, they all regard innovation as their strategic slogan. This paper presents a novel Web-based innovation support system (ISS) named iChance for collaborative innovation, such as idea generation and knowledge creation, based on Idea Discovery Model (IDM). iChance includes four main functional modules: (1) scenario-based innovation module, (2) requirement module, (3) communication module, and (4) toolbar module. The whole operating procedure of iChance is in accordance with one version of Innovators’ Market Game (IMG) which was invented by Ohsawa as a tool for aiding humans’ innovative thoughts and communication. Finally, case studies demonstrate all the principles of IMG are well realized in iChance system when applied in the early phase of product or service development.

Moderated Multiple Regression of Absorptive Capacity Attributes and Deployment Outcomes

2012 ◽  
pp. 25-48
Author(s):  
Rebecca Angeles
Keyword(s):  
Supply Chain ◽  
Absorptive Capacity ◽  
Knowledge Creation ◽  
Process Integration ◽  
Business Case ◽  
Operational Efficiency ◽  
Chain Process ◽  
It Infrastructure ◽  
Market Knowledge ◽  
Supply Chain Process

In this study, the author examines organizations’ perceptions of the importance of absorptive capacity attributes in the deployment of radio frequency identification (RFID) in a supply chain and their relationships with operational efficiency and market knowledge creation as moderated by information technology infrastructure integration and supply chain process integration. Data was collected using a survey questionnaire administered online to members of the Council of Supply Chain Management Professionals (CSCMP). Four proposed hypotheses were partially supported in this study. Both variables, IT infrastructure integration and supply chain process integration, moderate the relationships between three predictor variables, business process modularity, standard electronic business interfaces, and breadth of information exchange and the two dependent variables examined in this study, operational efficiency and market knowledge creation to a considerable extent. This study has clear implications for how decision makers affecting their firm’s supply chains should make a business case for robust IT elements that support both IT infrastructure integration and supply chain process integration.

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