The role of Information Technology in service innovation in the two different quadrants of the service-process matrix
2009 ◽
Vol 11
(3)
◽
pp. 247
◽
2018 ◽
Vol 6
(6)
◽
pp. 972-979
Keyword(s):
2000 ◽
Vol 34
(2)
◽
pp. 69-73
◽
2008 ◽
Vol 11
(6)
◽
pp. 409-425
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