Relationship of emotional intelligence with conflict management styles: an empirical study in China

2006 ◽  
Vol 3 (1/2) ◽  
pp. 19 ◽  
Author(s):  
Chun-Sheng Yu ◽  
Ron M. Sardessai ◽  
June Lu ◽  
Jing-Hua Zhao
Keyword(s):  
Emotional Intelligence ◽  
Empirical Study ◽  
Conflict Management ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Relationship Of

scholarly journals Mediating Impact of Emotional Intelligence Competencies on the Relationship of Conflict Management Styles and Service Quality of Higher Education: A Pakistan Based Study

2019 ◽  
Vol 5 (4) ◽  
pp. 623-636
Author(s):  
Umair Asghar ◽  
Khalid Pervaiz
Keyword(s):  
Higher Education ◽  
Emotional Intelligence ◽  
Service Quality ◽  
Conflict Management ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Quality Of Higher Education ◽  
Relationship Of ◽  
The Relationship

This quantitative, investigation was to explore mediating impact of emotional intelligence competencies on the relationship between conflict management styles and service quality of higher education. In this study, multi-stage cluster sampling technique was applied for the selection of sample whereas SPSS was used for testing the hypothesis which measures the direct and indirect effect. Structured questionnaires were used for data collection which comprised of 5 points Likert scale. The findings proved partial mediation to emotional intelligence competencies between the relationship of conflict management styles and service quality of higher education which indicates higher the emotional intelligence competency the staff has, would have the higher the ability to resolve day to day conflicts. The research suggests that faculty and staff training programs, workshops to improve service quality would help to narrow the gap between customer’s perceptions and expectations.

The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

2018 ◽  
Vol 27 (3) ◽  
pp. 560-566 ◽  
Author(s):  
Zaid Al‐Hamdan ◽  
Iman Adnan Al‐Ta'amneh ◽  
Ahmad Rayan ◽  
Hala Bawadi
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Nurse Managers ◽  
Management Styles ◽  
Conflict Management Styles ◽  
The Impact

Influence of Emotional Intelligence on Conflict Management Styles of Employees: A Study of the Indian Railways

2016 ◽  
Vol 7 (1) ◽  
Author(s):  
Sanjay Bhattacharya ◽  
Aditi Jain ◽  
Anirudh Rangarajan ◽  
Vani Saksena
Keyword(s):  
Emotional Intelligence ◽  
Conflict Resolution ◽  
Quantitative Analysis ◽  
Conflict Management ◽  
Job Stress ◽  
Management Style ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Government Sector ◽  
Work Conflict

Most employees experience conflict at workplace with their colleagues as a usual or normal part of their job. Some individuals handle it better, while some of them may need intervention. The area of work conflict has rapidly grown over the last two decades. High conflicts and bad ways of managing them cause extreme job stress and low engagement at work. This study investigates the influence of Emotional Intelligence (EI)on the conflict management style of employees in government sector organizations. The study comprised of a sample 73 employees, both from management and non-management cadre of Indian Railways. The results obtained through quantitative analysis demonstrate a clear and definite relationship between the emotional intelligence of an employee and his/her conflict resolution technique.

Emotional intelligence, conflict management styles, and innovation performance

2015 ◽  
Vol 26 (4) ◽  
pp. 450-478 ◽  
Author(s):  
Su Juan Zhang ◽  
Yong Qiang Chen ◽  
Hui Sun
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Construction Industry ◽  
Management Strategies ◽  
Innovation Performance ◽  
Mediating Effect ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Content Type ◽  
The Relationship

Purpose – This paper aims to investigate the relationship among emotional intelligence (EI), conflict management styles (CMSs) and innovation performance, and test the mediating effects of various types of CMSs. Innovation is playing a more and more critical role in the survival and development of companies. EI is assumed to be an antecedent of employees’ innovation performance. Conflict is an inevitable phenomenon in organizations, and different CMSs have different impacts on individual performance. Design/methodology/approach – Research data were obtained from 159 employees in the construction industry in China. SPSS 19.0 was used to test and verify the hypotheses concerning the relationship among EI, CMSs and innovation performance. The authors also conducted a 500-times bootstrapping to verify the mediating roles of different CMSs. Findings – Results indicate that EI is positively and significantly associated with integrating, compromising and dominating styles, as well as innovation performance in the construction industry. In addition, the integrating style has a significantly positive relationship with innovation performance. This research also confirms the mediating effect of integrating style on the relationship between EI and innovation performance. Practical implications – The authors recommend that managers, especially in the construction industry, who are willing to maintain high levels of innovation performance of employees can provide EI training programs. In addition, to improve innovation performance, companies should provide employees with appropriate training emphasizing the importance of conflict management strategies, especially the integrating style. Originality/value – Limited research has focused on the antecedents of conflict management strategies or the relationship between EI and innovation performance. A framework integrating EI, CMSs and innovation performance is put forward and empirical evidence of the relationship between EI and employees’ innovation performance is provided. This research helps to have a better understanding of the relationship between EI and innovation performance by introducing the integrating style as a mediating variable.

Managing conflict with emotional intelligence: abilities that make a difference

2015 ◽  
Vol 34 (2) ◽  
pp. 226-244 ◽  
Author(s):  
Margaret M. Hopkins ◽  
Robert D. Yonker
Keyword(s):  
Emotional Intelligence ◽  
Problem Solving ◽  
Social Responsibility ◽  
Conflict Management ◽  
Impulse Control ◽  
Future Research ◽  
Management Styles ◽  
Regression Analyses ◽  
Conflict Management Styles ◽  
Content Type

Purpose – The purpose of this paper is to investigate the critical relationship between emotional intelligence (EI) abilities and conflict management styles in the workplace. Design/methodology/approach – Totally, 126 participants completed a measure of EI and an assessment of conflict management styles. Regression analyses were then performed. Findings – Results of regression analyses indicate several significant relationships between EI abilities and participants’ conflict management styles. The EI abilities of problem solving, social responsibility, and impulse control were the most directly related to how participants managed conflict at the workplace. Research limitations/implications – Future research should attempt to replicate these findings in other samples. In addition, researchers should investigate other significant variables that explain people’s choices in conflict management styles. Practical implications – Implications of these findings suggest that for management development purposes, people should attempt to improve on the EI abilities of problem solving, social responsibility, and impulse control in order to manage workplace conflict effectively. Originality/value – This investigation contributes to the literature by identifying specific EI abilities, rather than a macro measure of EI, that are associated with different styles of conflict management.

scholarly journals Conflict Management Styles among Hospital Nurses In Relation To Their Burnout and Emotion Intelligence

2017 ◽  
Vol 4 (4) ◽  
Author(s):  
Manikandan ◽  
Sajeeth Kumar Gopalakrishnan
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Sampling Method ◽  
Maslach Burnout Inventory ◽  
Hospital Nurses ◽  
Management Styles ◽  
Intelligence Scale ◽  
Conflict Management Styles ◽  
Burn Out ◽  
Convenience Sampling

This study examined the association of conflict management styles among hospital nurses in relation to their burnout and emotion intelligence. The sample was 136 nurses of government and private hospital at Puducherry. Convenience sampling method was adapted to select the sample for the present study. Measure of Thomas Kilman conflict mode instrument by Kenneth L. Thomas and Ralph H. Kilman, Maslach Burnout Inventory-General Survey (MBI-GS) and the Emotional Intelligence Scale by Wong & Law to respondent. Data collected were analyzed using f-test and correlation. The results indicate that significant correlations exist between conflict management styles and burn out, and no correlation exist between EI and burnout, emotional intelligence and conflict management styles.

scholarly journals HUBUNGAN KECERDASAN EMOSIONAL DENGAN GAYA PEMECAHAN KONFLIK PERAWAT

2019 ◽  
Vol 3 (2) ◽  
pp. 159
Author(s):  
Endah Tri Wijayanti ◽  
Muhammad Mudzakkir
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Work Motivation ◽  
Management Style ◽  
Self Awareness ◽  
Management Styles ◽  
Cross Sectional ◽  
Conflict Management Styles ◽  
Descriptive Approach ◽  
Cross Sectional Design

Perawat merupakan profesi yang berhubungan dengan banyak orang yang mempunyai latar belakang berbeda. Hubungan tersebut beresiko memicu terjadinya konflik. Konflik dapat diselesaikan dengan manajemen konflik melalui pendekatan gaya manajemen konflik. Penyelesaian konflik mempunyai korelasi dengan kecerdasan emosional seseorang. Penelitian ini bertujuan untuk mengetahui level kecerdasan emosional dan pemilihan gaya manajemen konflik serta menganalisis hubungan antara kedua variabel. Penelitian ini menggunakan desain cross sectional dengan pendekatan deskriptif yang dilakukan pada 30 responden perawat pelaksana di RSM Ahmad Dahlan Kota Kediri. Adapun instrument yang digunakan adalah data demografi, kecerdasan emosional, dan pilihan gaya manajemen konflik. Hasil dari penelitian ini adalah rata-rata gaya kompetisi (M=1,2), kolaborasi (M=1,93), menghindar (M=2), kompromi (M=2,2), akomodasi (M=2,867); sedangkan kecerdasan emosional dengan nilai tinggi (43%), rendah (57 %). Terdapat hubungan negative antara dimensi kesadaran diri dengan gaya kompetisi (r = -0,667; p = 0,00); dan hubungan positif antara dimensi manajemen diri dengan gaya akomodasi (r = 0,473; p = 0,008). Terdapat hubungan antara dimensi kesadaran diri dengan gaya kompetisi, serta manajemen emosi dan gaya akomodasi. Pelatihan tentang strategi manajemen konflik dan manajemen kecerdasan emosi penting bagi perawat untuk menjaga motivasi kerja. Kata kunci: Kecerdasan emosional, gaya pemecahan konflik perawat Abstract Relationships of emotional intelligence with nursing conflicts of nursing conflicts. This study analyzes the level of emotional intelligence and conflict management styles and correlation between them. This study used a cross sectional design with a descriptive approach with 30 nurses at Ahmad Dahlan Hospital in Kediri. Demography instrument, emotional intelligence, and Thomas Killman instruments (TKI) was used to collect data. The results of this study were competition style (M = 1.2), collaboration (M = 1.93), avoidance (M = 2), compromise (M = 2.2), accommodation (M = 2.867); while emotional intelligence with high scores level (43%) and low level (57%). There was a negative correlation between self awareness and competition style (r = -0.667; p = 0.00); positive correlation in managing emotion with accommodation style (r = 0,473; p = 0,008). There was a corelation between self awareness and competition style, also managing emotion and accomodation style. Training in skill of conflict management and emotional intelligence was important for nurses to maintain work motivation. Keywords: Emotional intelligence, conflict management style of nurse

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