Service quality evaluation in electricity utility industry: an empirical study in India

S. Satapathy; S.K. Patel; S.S. Mahapatra; G.S. Beriha; A. Biswas

doi:10.1504/ijicbm.2012.044018

Service quality evaluation in electricity utility industry: an empirical study in India

International Journal of Indian Culture and Business Management ◽

10.1504/ijicbm.2012.044018 ◽

2012 ◽

Vol 5 (1) ◽

pp. 59 ◽

Cited By ~ 2

Author(s):

S. Satapathy ◽

S.K. Patel ◽

S.S. Mahapatra ◽

G.S. Beriha ◽

A. Biswas

Keyword(s):

Empirical Study ◽

Service Quality ◽

Quality Evaluation ◽

Utility Industry ◽

Service Quality Evaluation ◽

Electricity Utility

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The Empirical Study of Logistics Service Quality Evaluation within Electronic Retail

Proceedings of the 4th Annual International Conference on Management, Economics and Social Development (ICMESD 2018) ◽

10.2991/icmesd-18.2018.32 ◽

2018 ◽

Author(s):

Xiang-Yi Zhou ◽

Dong-Mei Wang ◽

Yi Liu

Keyword(s):

Empirical Study ◽

Service Quality ◽

Quality Evaluation ◽

Logistics Service ◽

Service Quality Evaluation ◽

Logistics Service Quality

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Service quality evaluation in internet banking: an empirical study in India

International Journal of Indian Culture and Business Management ◽

10.1504/ijicbm.2009.021596 ◽

2009 ◽

Vol 2 (1) ◽

pp. 30 ◽

Cited By ~ 40

Author(s):

Mohammed Sadique Khan ◽

Siba Sankar Mahapatra ◽

N.A. Sreekumar

Keyword(s):

Empirical Study ◽

Service Quality ◽

Quality Evaluation ◽

Internet Banking ◽

Service Quality Evaluation

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An Empirical Study of Logistics Service Quality Evaluation Model in the Context of Network Big Data

DEStech Transactions on Computer Science and Engineering ◽

10.12783/dtcse/iciti2018/29129 ◽

2019 ◽

Author(s):

Bing Zheng ◽

Chun Wang

Keyword(s):

Big Data ◽

Empirical Study ◽

Service Quality ◽

Quality Evaluation ◽

Evaluation Model ◽

Logistics Service ◽

Service Quality Evaluation ◽

Network Big Data ◽

Logistics Service Quality ◽

Quality Evaluation Model

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Data envelopment analysis in service quality evaluation: an empirical study

Journal of Industrial Engineering International ◽

10.1007/s40092-014-0090-6 ◽

2014 ◽

Vol 11 (3) ◽

pp. 319-330 ◽

Cited By ~ 10

Author(s):

Seyedvahid Najafi ◽

Saber Saati ◽

Madjid Tavana

Keyword(s):

Data Envelopment Analysis ◽

Empirical Study ◽

Service Quality ◽

Quality Evaluation ◽

Data Envelopment ◽

Service Quality Evaluation

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An Empirical Study of Information Service Quality Evaluation Factors System

2008 IEEE International Conference on e-Business Engineering ◽

10.1109/icebe.2008.64 ◽

2008 ◽

Author(s):

Zhiyuan Fang ◽

Huiyang Zhang ◽

Kaiyin Huang ◽

Yu Zhou

Keyword(s):

Empirical Study ◽

Service Quality ◽

Quality Evaluation ◽

Information Service ◽

Service Quality Evaluation

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Public Satisfaction Survey and Its Analysis on Chinese Cities Public Education Service — An Empirical Study Based on 2010 Lien Chinese Cities Public Service Quality Evaluation Survey Data

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0010 ◽

2013 ◽

pp. 163-175

Author(s):

Jun Wang ◽

Wei Wu

Keyword(s):

Public Education ◽

Empirical Study ◽

Service Quality ◽

Survey Data ◽

Quality Evaluation ◽

Satisfaction Survey ◽

Chinese Cities ◽

Education Service ◽

Service Quality Evaluation ◽

Evaluation Survey

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A Study on Service Quality Evaluation in Artificial Intelligence Era Using Delphi Technique

Journal of Korea Service Management Society ◽

10.15706/jksms.2020.21.3.001 ◽

2020 ◽

Vol 21 (3) ◽

pp. 1-15

Author(s):

Chang Hwa Baek

Keyword(s):

Artificial Intelligence ◽

Service Quality ◽

Delphi Technique ◽

Quality Evaluation ◽

Service Quality Evaluation

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A Study on Developing the Service Quality Evaluation Model on Higher Education using the IPA

Journal of Korea Service Management Society ◽

10.15706/jksms.2011.12.3.011 ◽

2011 ◽

Vol 12 (3) ◽

pp. 255-283

Author(s):

Yeonghoon Kwon

Keyword(s):

Higher Education ◽

Service Quality ◽

Quality Evaluation ◽

Evaluation Model ◽

Service Quality Evaluation ◽

Quality Evaluation Model

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The Effects of Perceived Waiting Time on Negative Feeling, Acceptability and Service Quality Evaluation

Journal & Article Management System ◽

10.31927/asec.14.3.6 ◽

2018 ◽

Vol 14 (3) ◽

pp. 93-113

Author(s):

Ki Young Kim ◽

Soo Bin Kyung

Keyword(s):

Service Quality ◽

Waiting Time ◽

Quality Evaluation ◽

Negative Feeling ◽

Service Quality Evaluation

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Service Quality Evaluation of Container Terminals through AHM and Membership Degree Transformation

Materials Today Proceedings ◽

10.1016/j.matpr.2019.06.289 ◽

2019 ◽

Vol 18 ◽

pp. 155-164

Author(s):

S. Hemalatha ◽

Lingaraju Dumpala ◽

B. Balakrishna

Keyword(s):

Service Quality ◽

Quality Evaluation ◽

Container Terminals ◽

Membership Degree ◽

Service Quality Evaluation

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