Cross-cultural diversity management in service firms

2018 ◽  
Vol 12 (5/6) ◽  
pp. 510
Author(s):  
Ricarda B. Bouncken ◽  
Andreas J. Reuschl ◽  
Roman W. Barwinski ◽  
Céline Viala
Keyword(s):  
Cultural Diversity ◽  
Diversity Management ◽  
Cross Cultural ◽  
Service Firms

Cross-cultural diversity management in service firms

2018 ◽  
Vol 12 (5/6) ◽  
pp. 510
Author(s):  
Céline Viala ◽  
Ricarda B. Bouncken ◽  
Roman W. Barwinski ◽  
Andreas J. Reuschl
Keyword(s):  
Cultural Diversity ◽  
Diversity Management ◽  
Cross Cultural ◽  
Service Firms

scholarly journals Between Ambitions and Ambivalences: Cross-cultural Diversity Management and Immigrant Integration

2017 ◽  
Vol 3 (1) ◽  
pp. 10 ◽  
Author(s):  
Laura Zanfrini ◽  
Massimiliano Monaci
Keyword(s):  
Cultural Diversity ◽  
Management Practices ◽  
Diversity Management ◽  
Immigrant Integration ◽  
Cross Cultural ◽  
Immigrant Workers ◽  
Eu Countries ◽  
For Profit ◽  
Management Actions ◽  
Not For Profit

This article provides an outline and discussion of the main findings of an international research realized in 10 EU countries on Cross-cultural Diversity Management practices for immigrant workers. The fundamental aim is to explore the role of such practices for the promotion of a new model of integration based on the exploitation of immigrants’ human capital as a strategic lever for EU competitiveness. This goal is achieved through a targeted selection and a re-elaboration of the key indications from the research, which entailed desk-based analyses and the carrying out of more than 100 case histories of for-profit, public and not-for-profit organizations. By focusing on the variety of the observed practices and their impact in the context of a broader reflection on immigrant integration in EU countries, the paper suggests that there is potential for the development of significant diversity management actions towards immigrant workers.

scholarly journals Developing the Competencies Essential for Cross-Cultural Diversity Management in the Workplace

Upravlenets ◽  
2017 ◽  
Vol 65 (1) ◽  
pp. 9-19
Author(s):  
Aleksandr Yu. Kokovikhin ◽  
◽  
Mikhail N. Kulapov ◽  
Zuzana Dvorakova ◽  
◽  
...  
Keyword(s):  
Cultural Diversity ◽  
Diversity Management ◽  
Cross Cultural

Business management in the light of cultural diversity in the labor market

2020 ◽  
pp. 28-44
Author(s):  
René Pawera ◽  
Monika Lavrovičová ◽  
Lucia Húsenicová
Keyword(s):  
Labor Market ◽  
Cultural Diversity ◽  
Key Words ◽  
Slovak Republic ◽  
Business Management ◽  
Diversity Management ◽  
Equal Opportunities ◽  
Market Conditions ◽  
Labor Market Conditions ◽  
Labor Market Inequality

An important element of the management of modern companies and organizations is the proper use of diversity management and equal opportunities, aimed at eliminating discrimination in the labor market. The paper summarizes the starting points for these processes in the labor market. It describes the tendencies of the development of the solved problem in the context of the labor market conditions of the Slovak Republic. Key words: labor market inequality, equal opportunities management, diversity management

scholarly journals Antecedents and Outcomes of a Culturally Diverse Workforce in Hotels

2021 ◽  
pp. 109634802098690
Author(s):  
Ashokkumar Manoharan ◽  
Michael J. Gross ◽  
Shruti R. Sardeshmukh
Keyword(s):  
Cultural Diversity ◽  
Group Dynamics ◽  
Social Identity Theory ◽  
Culturally Diverse ◽  
Research Evidence ◽  
Diversity Management ◽  
Diverse Workforce ◽  
The Social ◽  
Semistructured Interviews ◽  
Hospitality Firms

The topic of cultural diversity in hospitality firms has been somewhat neglected in the abundant research on cultural diversity in organizations. To overcome the gap, the purpose of the research was to examine the antecedents and outcomes of employing a culturally diverse workforce in hotels. Results from semistructured interviews showed there are four antecedents for the increase in cultural diversity and outcomes reflect significantly more benefits than challenges. Our findings suggest the benefits of cultural diversity come from the informational advantages, supporting the processing perspective. The challenges of diversity are rooted in the social categorization and in-group-out-group dynamics, lending support to the social identity theory. This study advances diversity literature based on research evidence of the various antecedents and outcomes in employing a culturally diverse workforce. Implications for diversity management are offered so the benefits may be sustained, and the challenges may be minimized in hospitality firms.

The relationship between supportive campus environment and cultural diversity in enhancing students’ sense of belonging in higher education

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yaw Owusu-Agyeman
Keyword(s):  
Higher Education ◽  
Cultural Diversity ◽  
Sense Of Belonging ◽  
Positive Relationship ◽  
Cross Cultural ◽  
Hierarchical Regression ◽  
Cultural Interaction ◽  
Content Type ◽  
Campus Environment ◽  
The Relationship

Purpose The current study examines the moderating effect of supportive campus environment on the relationship between cultural diversity and students’ sense of belonging in a university in South Africa. Design/methodology/approach An online survey was designed and used to gather data from a sample of 2,026 registered undergraduate students. Using the Statistical Package for the Social Sciences (SPSS) version 26 software, the data gathered were analysed by way of hierarchical regression analysis. Findings Results of the hierarchical regression analysis revealed that supportive campus environment and cross-cultural interaction serve as strong predictors of students’ sense of belonging. Furthermore, a simple slope analysis showed that supportive campus environment enhance: the positive relationship between cross-cultural interaction and students’ sense of belonging; and the positive relationship between students’ interaction with diverse peers and their sense of belonging. Originality/value This study addresses important knowledge and practical gaps in the relationship between supportive campus environment, cultural diversity and students’ sense of belonging in higher education. The results further highlight the significance of institutional structures, policies and practices that aim at enhancing students’ sense of belonging and reducing possible feeling of otherlings that arise due to a lack of supportive campus structures.

Sign in / Sign up

Export Citation Format

Share Document