scholarly journals ISLAMIC PERSPECTIVE ON THE STREET LEVEL BUREAUCRATICS DILEMMA: DISCRETION VERSUS CORRUPTION IN PUBLIC SERVICE MANAGEMENT

Jurnal MD ◽  
2017 ◽  
Vol 3 (2) ◽  
pp. 161-180
Author(s):  
Retnayu Prasetyanti ◽  
Dodi Faedlulloh
Keyword(s):  
Public Service ◽  
Service Management ◽  
Service Innovation ◽  
Discretionary Power ◽  
Literature Study ◽  
Professional Worker ◽  
Street Level ◽  
Red Tape ◽  
Street Level Bureaucracy

Positions and authorities have become a commodity which always contested by humans. In fact, authority is an amanah to carry out the responsibility to serving the people. Nowadays, discretion has enhanced the role of Street Level Bureaucracy in the policy arena by authorizing a certain political power from the “top” to the “bottom”. By the emergence of governance era, discretionary power of street level bureaucracy was formerly designed as a means of public service innovation to transform red tape based public service delivery into social equity based public service management. Yet, in contrast to the objective of public service innovation, discretionary power is frequently misused by irresponsible actors in bureaucracy to legalize street level corruption which has triggered massive social distrust towards bureaucracy. Whereas Islam has clearly prohibited corruption as in Qur'an surah Al-Baqarah verse 188. By conducting literature study and theoretical analysis, this qualitative research highlights the urgency of discretion to uphold innovation in public service management with the spirit of sincerity and religiosity. As a conclusion, in the era of open government, socio-political control on discretion must be enhanced by establishing clear mechanism, high awareness, and good religiosity to guide the core role of street level bureaucrats as socio-professional worker.

Street-level bureaucrats’ turnover intention: does public service motivation matter?

2015 ◽  
Vol 83 (3) ◽  
pp. 563-582 ◽  
Author(s):  
Dong Chul Shim ◽  
Hyun Hee Park ◽  
Tae Ho Eom
Keyword(s):  
Public Service ◽  
Turnover Intention ◽  
Job Demands ◽  
Public Service Motivation ◽  
Work Overload ◽  
Street Level ◽  
Public Managers ◽  
Red Tape ◽  
Street Level Bureaucrats

This study examines the joint influences of work exhaustion, job demands (red tape, role conflict, work overload), and public service motivation on street-level bureaucrats’ turnover intention. Based on a survey of 4974 Korean street-level bureaucrats, the study examines the potential mediating role of work exhaustion and complex moderating role of public service motivation in determining street-level bureaucrats’ turnover intention. In line with previous research, we find that job demands have both direct and indirect associations with street-level bureaucrats’ turnover intention through work exhaustion. However, public service motivation was found to reduce the employees’ turnover intention in two different ways. First, public service motivation was found to have a direct negative association with turnover intention. In addition, it was also found to mitigate the positive associations between job demands and work exhaustion, and between job demands and turnover intention. Points for practitioners The findings of the current study provide several practical implications for public managers. First of all, it suggests that imbuing public sector values through formal and informal training is important. Second, it provides some clues for local government managers to reduce street-level bureaucrats’ work exhaustion and turnover intention. For example, the problem of work overload for street-level bureaucrats could be reduced by reassigning work responsibilities according to workload analyses for given jobs.

scholarly journals Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?

2021 ◽  
Vol 11 (3) ◽  
pp. 64
Author(s):  
Mette Sønderskov ◽  
Rolf Rønning
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Service Management ◽  
Service Providers ◽  
The Public ◽  
Street Level ◽  
Service Logic ◽  
User Friendly ◽  
Political Decisions

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public service logic for improving serviceness in the public sector, examining the question through a literature review regarding the main elements of service management in which public service logic is anchored. We found no correspondences between this approach and theories on street-level bureaucracy, despite both perspectives aiming to understand the interactions between users and public service providers, and we wanted to explore this gap. We argue that public sector logic neglects important contextual factors, such as the role of public value and politics. Moreover, street-level bureaucrats have a legitimate responsibility not only to provide user-friendly services (creating value for users) but also, occasionally, to overrule citizens’ wishes and needs (following political decisions). We conclude that public service logic does not support the development of more serviceness in the public sector context, because it needs to consider the justification for having a public sector. Further research should consider users as collective citizens rather than individuals.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Maihilza Wiwi Fauziah
Keyword(s):  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Service Needs ◽  
Literature Study ◽  
Services Research ◽  
Study Methods ◽  
Special Services ◽  
Special Service

Specialized service management is a process of providing service needs to students to support learning activities so that educational goals can be achieved effectively and efficiently. The services provided by the school are very satisfying, such as a library that is equipped with books that fit the lesson, labor that makes students feel happy to experiment, the school health unit (UKS) is a health business run at a school that makes students majoring in science especially feel comfortable and at ease, school cafeteria, religious advice, boarding, cooperatives and transportation. The researcher uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services. Research uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services.

Red Tape, Rule Legitimacy, and Public Service Motivation: Experimental Evidence From Korean Citizens

2022 ◽  
pp. 009539972110690
Author(s):  
Yongjin Ahn ◽  
Jesse W. Campbell
Keyword(s):  
Public Service ◽  
Public Service Motivation ◽  
Survey Experiment ◽  
South Korean ◽  
Input And Output ◽  
Relief Fund ◽  
Red Tape ◽  
Input Legitimacy ◽  
Output Legitimacy

While legitimacy plays a key role in determining if a public sector rule or process objectively qualifies as red tape, it is unclear if legitimacy shapes subjective red tape judgments. We use a sample of South Korean citizens and a vignette-based survey experiment describing applying for a small business COVID-19 relief fund to test the relevance of rule legitimacy for perceived red tape. We find that obtaining a favorable outcome (receiving the fund) reduces perceived red tape, but that neither input nor output legitimacy plays a consistent role. Second, we find that public service motivation moderates the role of both input and output legitimacy on perceived red tape, though in different directions. For those with high levels of public service motivation, output legitimacy reduces perceived red tape. However, for the same group, input legitimacy increases it. We provide a detailed discussion of the contributions of our study.

scholarly journals Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Maihilza Wiwi Fauziah
Keyword(s):  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Service Needs ◽  
Literature Study ◽  
Services Research ◽  
Study Methods ◽  
Special Services ◽  
Special Service

Specialized service management is a process of providing service needs to students to support learning activities so that educational goals can be achieved effectively and efficiently. The services provided by the school are very satisfying, such as a library that is equipped with books that fit the lesson, labor that makes students feel happy to experiment, the school health unit (UKS) is a health business run at a school that makes students majoring in science especially feel comfortable and at ease, school cafeteria, religious advice, boarding, cooperatives and transportation. The researcher uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services. Research uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services.

INOVASI PELAYANAN “JOSS BANGET MAS” (JEMPUT ONLINE SINGLE SUBMISSION BERSAMA INSTANSI TERKAIT DAN MALAM HARI BISA) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN BLITAR

Publika ◽  
2021 ◽  
pp. 63-76
Author(s):  
Ayu Apriliana Puspita Styareni ◽  
Eva Hany Fanida
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Service Innovation ◽  
Qualitative Approach ◽  
Government Agencies ◽  
Literature Study ◽  
The Public ◽  
Descriptive Research ◽  
Remote Location ◽  
The Government

Pelayanan yang efektif dan efisien adalah tuntutan dari masyarakat kepada instansi pemerintah dalam memberikan pelayanannya. DPMPTSP Kabupaten Blitar merupakan salah satu instansi pemerintah yang meluncurkan inovasi pelayanan publik. Inovasi yang diluncurkan oleh DPMPTSP adalah Pelayanan Joss Banget Mas, yaitu Jemput Online Single Submission Bersama Instansi Terkait dan Malam Hari Bisa. Inovasi ini merupakan bukti bahwa DPMPTSP Kabupaten Blitar telah melakukan percepatan pelayanan dan sekaligus menjawab permasalahan yang dihadapi oleh masyarakat. Jauhnya lokasi kantor yang berada di tengah kota serta persyaratan yang belum diketahui banyak masyarakat menjadi dasar diluncurkannya inovasi Joss Banget Mas. Tujuan dari penelitian ini guna mendeskripsikan terkait pelayanan Joss Banget Mas. Penelitian deskriptif dengan pendekatan kualitatif merupakan jenis penelitian yang dipilih oleh peneliti dengan pengumpulan datanya menggunakan observasi, wawancara, dokumentasi dan studi kepustakaan. Hasil penelitian menunjukan bahwa inovasi pelayanan Joss Banget Mas telah beroperasi dengan baik dan sesuai dengan kebijakan PP No. 24 Tahun 2018. Selanjutnya sumber ide-ide inovasi mendapatkan masukan dari pegawai maupun masyarakat. Budaya inovasi pada inovasi Joss Banget Mas adalah penyederhanaan syarat-syarat sehingga memudahkan masyarakat dalam mendaftarkan perizinan usahanya. Selanjutnya kemampuan dan alat inovasi Joss Banget Mas cukup memadahi tetapi terdapat kekurangan pada bagian alat yang digunakan. Kemudian tujuan, hasil, pendorong dan hambatan adalah untuk mempermudah pelaku usaha dalam memperoleh perizinan berusaha, hambatannya yaitu sering terjadi error dan down pada server OSS. Terakhir, DPMPTSP Kabupaten Blitar mengadakan pelayanan mandiri kepada masyarakat guna mengumpulkan data inovasi untuk inovasi tunggal. Kata Kunci: Inovasi, Pelayanan Publik, Pelayanan Joss Banget Mas, Online Single Submission (OSS).   Effective and efficient services are demands from the community on government agencies in providing their services. DPMPTSP Blitar regency of the government agencies that has launched public service innovations. The innovation launched by the DPMPTSP Blitar Regency call as Joss Banget Mas Service with Online Single Submission Delivery with Related Agencies and Can Night. This innovation is proof that the DPMPTSP Blitar Regency and at the same time answers the problems faced by the community. The remote location of the launch of the Joss Banget Mas innovation. The purpose of this research is to describe the services related to Joss Banget Mas. Descriptive research with a qualitative approach is the type with the data collection techniques using observation, interviews, documentation and literature study. The results showed that the Joss Banget Mas service innovation had operated well and was in accordance with applicable policies. The second indicator of governance and innovation in its implementation is in accordance with PP. 24 of 2018. Furthermore, sources of innovative ideas get input from employees and the public. The culture of innovation in Joss Banget Mas innovation is the simplification of the requirements so that it makes it easier for the public to register business licenses. Furthermore, the capabilities and innovation tools of Joss Banget Mas were sufficient but there were shortcoming in the parts of the tools used. Then the objectives, results, drivers and obstacles are to make it easier for business actors to obtain business licenses, there are also obstacles, namely frequent errors and downs on the OSS server. Finally, DPMPTSP Blitar Regency provides independent services to the community to collect innovation data for a single innovation. Keywords: Innovation, Public  Service, Joss Banget Mas Service, Online Single Submission (OSS)

scholarly journals When the workplace is the home: labour inspectors’ discretionary power in the field of domestic work – an institutional analysis

2019 ◽  
pp. 1-16
Author(s):  
Rebecca Paraciani ◽  
Roberto Rizza
Keyword(s):  
New York ◽  
Domestic Workers ◽  
Discretionary Power ◽  
Public Agencies ◽  
Street Level ◽  
Administrative Policy ◽  
Standards And Guidelines ◽  
The One ◽  
The Individual ◽  
Street Level Bureaucracy

AbstractThis article builds on previous studies concerning the question of street-level bureaucracy, an expression coined by Lipsky (1980) – Street-Level Bureaucracy. Dilemmas of the Individual in Public Services (New York: Russel Sage Foundation) – to highlight the importance of the discretionary power that professionals in public agencies exercise during the implementation of laws, standards and guidelines. Discretion may depend on the need to compromise between the limited resources available and the claims of citizens, or between administrative policy directives and assessments, on the one hand, and their interpretation by “street-level” bureaucrats, on the other. This article focuses on the dilemmas that labour inspectors face when dealing with employment irregularities involving domestic workers. Based on nine months of observations in a local office of the Italian Labour Inspectorate, it aims to understand how labour inspectors make use of their discretionary power when the workplace is the home. This article connects studies of street-level bureaucracy with the new institutional organisational analysis, focusing on the isomorphic pressures from the institutional field in which the labour inspectors operate, together with the manner in which such pressures shape labour inspectors’ discretion. Through this connection, the article aims to extend the scope of both theories.

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