scholarly journals Relationship Between Clinical Quality and Patient Experience: Analysis of Data From the English Quality and Outcomes Framework and the National GP Patient Survey

2013 ◽  
Vol 11 (5) ◽  
pp. 467-472 ◽  
Author(s):  
N. R. Llanwarne ◽  
G. A. Abel ◽  
M. N. Elliott ◽  
C. A. M. Paddison ◽  
G. Lyratzopoulos ◽  
...  
Keyword(s):  
Patient Experience ◽  
Patient Survey ◽  
Clinical Quality ◽  
Quality And Outcomes ◽  
Quality And Outcomes Framework

scholarly journals The role of the Quality and Outcomes Framework in the care of long-term conditions: a systematic review

2017 ◽  
Vol 67 (664) ◽  
pp. e775-e784 ◽  
Author(s):  
Lindsay JL Forbes ◽  
Catherine Marchand ◽  
Tim Doran ◽  
Stephen Peckham
Keyword(s):  
Systematic Review ◽  
Primary Care ◽  
Patient Experience ◽  
Self Care ◽  
Service Utilisation ◽  
High Quality ◽  
Long Term Conditions ◽  
Quality And Outcomes ◽  
Quality And Outcomes Framework

BackgroundImproving care for people with long-term conditions is central to NHS policy. It has been suggested that the Quality and Outcomes Framework (QOF), a primary care pay-for-performance scheme that rewards practices for delivering effective interventions in long-term conditions, does not encourage high-quality care for this group of patients.AimTo examine the evidence that the QOF has improved quality of care for patients with long-term conditions.Design and settingThis was a systematic review of research on the effectiveness of the QOF in the UK.MethodThe authors searched electronic databases for peer-reviewed empirical quantitative research studying the effect of the QOF on a broad range of processes and outcomes of care, including coordination and integration of care, holistic and personalised care, self-care, patient experience, physiological and biochemical outcomes, health service utilisation, and mortality. Because the studies were heterogeneous, a narrative synthesis was carried out.ResultsThe authors identified three systematic reviews and five primary research studies that met the inclusion criteria. The QOF was associated with a modest slowing of both the increase in emergency admissions and the increase in consultations in severe mental illness (SMI), and modest improvements in diabetes care. The nature of the evidence means that the authors cannot be sure that any of these associations is causal. No clear effect on mortality was found. The authors found no evidence that the QOF influences integration or coordination of care, holistic care, self-care, or patient experience.ConclusionThe NHS should consider more broadly what constitutes high-quality primary care for people with long-term conditions, and consider other ways of motivating primary care to deliver it.

scholarly journals P-150 Insights into the gastric and oesophageal cancer patient experience: Results of a pan-European patient survey

2021 ◽  
Vol 32 ◽  
pp. S150
Author(s):  
Z. Maravic ◽  
V. Fotaki ◽  
O. Mesalles Naranjo ◽  
E. Gasenko ◽  
I. Rawicka ◽  
...  
Keyword(s):  
Cancer Patient ◽  
Patient Experience ◽  
Oesophageal Cancer ◽  
Patient Survey

scholarly journals The Patient Survey Programme: Transforming the patient experience in Irish healthcare

2017 ◽  
Vol 65 (4) ◽  
pp. 83-99 ◽  
Author(s):  
Vivienne Byers ◽  
Daragh Fahey ◽  
Carol Mullins ◽  
Carol Roe
Keyword(s):  
Patient Experience ◽  
Patient Survey

scholarly journals The role of telephone consultations in psychiatry

BJPsych Open ◽  
2021 ◽  
Vol 7 (S1) ◽  
pp. S339-S339
Author(s):  
Jonathan Packer ◽  
Emma Fisher ◽  
Anne-Marie Simons ◽  
Kirsty Bolochowecki ◽  
Benita Roff ◽  
...  
Keyword(s):  
Patient Experience ◽  
Time Management ◽  
Medical Practitioner ◽  
Patient Survey ◽  
Signal Interference ◽  
Initial Assessment ◽  
Service Users ◽  
Treatment Team ◽  
Open Questions ◽  
Patient Assessments

AimsTelephone consultations have been in clinical use since the early 1960s and are increasing in frequency and importance in many areas of medicine. With the advent of the COVID-19 pandemic in 2020, the use of telemedicine consultations increased dramatically alongside utilization of other digital technologies. Despite promise and potential advantages for clinicians (including remote working, improved time management and safety) there are known drawbacks to telephone consultations for psychiatrists. This includes limitations to assessments of mental state and risk, with loss of non-verbal communication often cited as a point in favour of more sophisticated technologies such as video calling. By adopting telephone consultations to a greater extent during the initial months of the COVID-19 pandemic in the Coventry Crisis Resolution and Home Treatment Team (CRHTT), we aimed to assess the patient experience in telehealth, through a patient survey.MethodAfter an initial assessment or follow-up consultation with a medical practitioner from the crisis team, patients were invited to take part in a short questionnaire with a member of the administration staff. This consisted of eight questions on a Likert scale and three open questions for comments. Results were collated and analyzed via Microsoft Excel.ResultMost patients found the telephone consultations satisfactory, with more than 90% returning positive scores in understanding, convenience and overall satisfaction. All patients felt listened to and that their confidentiality was maintained; with all but one respondent willing to engage in further consultations via the telephone. Negative scores were typically returned for practical telephonic problems including poor signal, interference and background noise. In their comments patients expressed largely positive views about their experience with their clinician; analysis revealed key insights into the patient experience, demonstrating the convenience, comfort and flexibility possible with ‘telepsychiatry’.ConclusionPatient experience of telemedicine in a UK psychiatric crisis team is mostly positive, with clear advantages for both patients and clinicians. Our results show telephone consultations can be expanded to new patient assessments alongside follow-ups, enabling the team to reach a greater number of service users. This includes service users who are housebound due to infirmity, required to shield or have significant anxiety about the pandemic.

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