The Nurturing of Relationships in Commercial and Retail Banking

2000 ◽  
Vol 21 (2) ◽  
pp. 43-57 ◽  
Author(s):  
Kenneth Blanchard ◽  
Jean Perrien ◽  
François Marticotte ◽  
Kamilia Bahia
Keyword(s):  
Retail Banking

Selecting which touchpoints to manage for customer loyalty: an empirical analysis in retail banking

2019 ◽  
pp. 39-54
Author(s):  
Marco Ieva ◽  
Cristina Ziliani
Keyword(s):  
Empirical Analysis ◽  
Customer Loyalty ◽  
Online Survey ◽  
Customer Experience ◽  
Retail Banking ◽  
Customer Experience Management ◽  
Moderating Role

Customer Experience develops through a journey of touchpoints. However, little is known on the role of touchpoints in contributing to customer loyalty, which is the final aim of Customer Experience Management. This study provides an examination of the relative and moderating role of frequency and positivity of exposure to more than twenty touchpoints and their interplay in contributing to customer loyalty. An online survey on more than three thousand consumers is run with reference to retail banking. Results show that only a small number of touchpoints is significantly related to customer loyalty. Findings point companies' attention to invest their efforts in managing both the frequency and positivity of specific touchpoints.

Measuring Service Quality in Retail Banking

2011 ◽  
Vol 3 (8) ◽  
pp. 380-381
Author(s):  
Richa Pandit ◽  
◽  
Dr. Ram Kumar Balyan
Keyword(s):  
Service Quality ◽  
Retail Banking

RETAIL BANKING SERVICES AND PROSPECTS FOR ITS DEVELOPMENT IN THE REPUBLIC OF UZBEKISTAN

2020 ◽  
Vol 3 (3) ◽  
pp. 26-31
Author(s):  
Zafar Umarov ◽  
◽  
Shahnoza Pardayeva
Keyword(s):  
Retail Banking ◽  
Practical Significance ◽  
Banking Services ◽  
Current State ◽  
The Republic

This article is about a market of retail banking services in Uzbekistan and development of this market. It covered the practical significance of retail banking services, analyzes the current state and ways to improve it. The article analyzes past and current years,identifies problems and provides recommendations for addressing them.

Locational Trends and Patterns of Retail Banking on Urban Crime: The Ikeja Scenario

2012 ◽  
Author(s):  
Abidemi Ayodeji Aina ◽  
Gbolahan Idowu ◽  
Oluwatoyin Enikuomehin ◽  
Tajudeen Olumoko
Keyword(s):  
Urban Crime ◽  
Retail Banking
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