scholarly journals Driving Supply Chain Transformation Through a Business Process Oriented Approach

2010 ◽  
Vol 2 (4) ◽  
pp. 298-314 ◽  
Author(s):  
Changrui Ren ◽  
Miao He ◽  
Qinhua Wang ◽  
Bing Shao ◽  
Jin Dong
Author(s):  
Eberhard Stickel ◽  
Jens Hunstock ◽  
Anke Ortmann ◽  
Jan Ortmann

2018 ◽  
Vol 29 (1) ◽  
pp. 308-339 ◽  
Author(s):  
Sirirat Somapa ◽  
Martine Cools ◽  
Wout Dullaert

Purpose The purpose of this paper is to present a literature review that aims to provide insight into the characteristics and effectiveness of supply chain visibility (SCV), as well as to identify metrics that capture these aspects in business processes. Design/methodology/approach A systematic review of the supply chain literature is conducted to identify the characteristics and the effectiveness of SCV. The synthesis of SCV effectiveness and its metrics are based on the process-oriented approach which relates the effectiveness of SCV to improved business performance. Findings This study reveals that the characteristics of SCV can be captured in terms of the accessibility, quality, and usefulness of information. The benefits of SCV are found to extend beyond improvements to operational efficiency of business processes or to the strategic competencies of an organization. Practical implications This study underlines that clear agreements between all players involved in the SC can help to solve problems caused by information completeness (type and amount of information), and unlock the full potential of SCV projects. Originality/value By using a process-oriented approach, this review provides a comprehensive explanation of the functions of SCV, as well as its first-order effects, in terms of automational, informational, and transformational characteristics.


Author(s):  
Ahmad Ghandour ◽  
George L. Benwell ◽  
Kenneth R. Deans

There is often a need for business organisations to evaluate their current and potential website in order to maximize the payoffs from website investments. Current evaluative approaches for the performance of e-commerce websites do not adequately address owners’ concerns regarding the payoffs from their e-commerce investment. This chapter establishes criteria to evaluate e-commerce websites based on an owner’s perception rather than the customer’s perception. Drawing upon theories of communication, resource based view and process oriented approach, an evaluation framework of three dimensions is developed. The three dimensions are: website offer, usage, and payoff. These three dimensions are used to explain the performance of a website, culminating in a website evaluation model. Each dimension is a business process of the website that the organisation needs to monitor.


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