The Use of Management Science in Making a Corporate Policy Decision Charging for Directory Assistance Service

1976 ◽  
Vol 7 (1-part-2) ◽  
pp. 5-18 ◽  
Author(s):  
J. McDonald
Keyword(s):  
Policy Decision ◽  
Management Science ◽  
Corporate Policy ◽  
Assistance Service ◽  
Directory Assistance

A field evaluation of the Italian “Automated reverse directory assistance” service

1997 ◽  
Vol 1 (2) ◽  
pp. 161-169 ◽  
Author(s):  
Cristina Delogu ◽  
Andrea Paoloni ◽  
Paola Ridolfi ◽  
Ciro Sementina
Keyword(s):  
Field Evaluation ◽  
Assistance Service ◽  
Directory Assistance

scholarly journals Fact or Fraud?

2017 ◽  
Vol 5 (2) ◽  
pp. 75
Author(s):  
Ian Campbell
Keyword(s):  
Customer Service ◽  
New Technologies ◽  
Scientific Evidence ◽  
Operating Costs ◽  
Compensation Claims ◽  
Computer Based ◽  
The Media ◽  
Repetitive Strain ◽  
Assistance Service ◽  
Directory Assistance

Epidemic - a widespread occurrence of an infectious disease in a community at a particular time - outbreak, scourge, plague.About 1976 concerns emerged in Australia about the potential for new technologies to seriously reduce employment. The debate reached a peak in 1978 when industrial action taken by the Australian Telecommunications Employees Association (ATEA) threatened to shut down the Australian telecommunications network.From 1975 growth in calls to the directory assistance service rocketed as did the related operating costs. To maintain the quality of customer service and contain operating costs, Telecom began to deploy a nation-wide computer- based directory assistance system (DAS/C) from 1982. In 1983 an unexpected medical syndrome arose in one of Telecom's directory assistance centres.Over the next three years, the syndrome rapidly spread through other directory assistance centres, other areas of Telecom and some areas of the public service. The media, academia, legal practitioners and others attracted to the "problem" generally accepted the union view that the DAS/C system was the cause and the syndrome was labelled Repetitive Strain Injury (RSI). Medical costs and compensation claims mounted reaching $130 million in 1989.While RSI has become a well-known syndrome over the last 40 years, no outbreaks of the extent and severity experienced in Telecom appear to have been recorded over that period anywhere in the world. There still appears to be little scientific evidence of the link between the injury of the reported scale and the workplace.This is the story of the rise of the RSI phenomena in Telecom over the period 1983-86.

scholarly journals Fact or Fraud?

2017 ◽  
Vol 5 (2) ◽  
pp. 75-97
Author(s):  
Ian Campbell
Keyword(s):  
Customer Service ◽  
New Technologies ◽  
Scientific Evidence ◽  
Operating Costs ◽  
Compensation Claims ◽  
Computer Based ◽  
The Media ◽  
Repetitive Strain ◽  
Assistance Service ◽  
Directory Assistance

Epidemic - a widespread occurrence of an infectious disease in a community at a particular time - outbreak, scourge, plague.About 1976 concerns emerged in Australia about the potential for new technologies to seriously reduce employment. The debate reached a peak in 1978 when industrial action taken by the Australian Telecommunications Employees Association (ATEA) threatened to shut down the Australian telecommunications network.From 1975 growth in calls to the directory assistance service rocketed as did the related operating costs. To maintain the quality of customer service and contain operating costs, Telecom began to deploy a nation-wide computer- based directory assistance system (DAS/C) from 1982. In 1983 an unexpected medical syndrome arose in one of Telecom's directory assistance centres.Over the next three years, the syndrome rapidly spread through other directory assistance centres, other areas of Telecom and some areas of the public service. The media, academia, legal practitioners and others attracted to the "problem" generally accepted the union view that the DAS/C system was the cause and the syndrome was labelled Repetitive Strain Injury (RSI). Medical costs and compensation claims mounted reaching $130 million in 1989.While RSI has become a well-known syndrome over the last 40 years, no outbreaks of the extent and severity experienced in Telecom appear to have been recorded over that period anywhere in the world. There still appears to be little scientific evidence of the link between the injury of the reported scale and the workplace.This is the story of the rise of the RSI phenomena in Telecom over the period 1983-86.

EURRECA’s Approach for Estimating Micronutrient Requirements

2011 ◽  
Vol 81 (4) ◽  
pp. 256-263 ◽  
Author(s):  
Christophe Matthys ◽  
Pieter van ‘t Veer ◽  
Lisette de Groot ◽  
Lee Hooper ◽  
Adriënne E.J.M. Cavelaars ◽  
...  
Keyword(s):  
Reference Values ◽  
Policy Decision ◽  
Individual Variability ◽  
The Body ◽  
Decision Makers ◽  
Nutrient Requirements ◽  
Factorial Approach ◽  
Dietary Reference Values ◽  
Health Policy Decision ◽  
Quantitative Integration

In Europe, micronutrient dietary reference values have been established by (inter)national committees of experts and are used by public health policy decision-makers to monitor and assess the adequacy of diets within population groups. The approaches used to derive dietary reference values (including average requirements) vary considerably across countries, and so far no evidence-based reason has been identified for this variation. Nutrient requirements are traditionally based on the minimum amount of a nutrient needed by an individual to avoid deficiency, and is defined by the body’s physiological needs. Alternatively the requirement can be defined as the intake at which health is optimal, including the prevention of chronic diet-related diseases. Both approaches are confronted with many challenges (e. g., bioavailability, inter and intra-individual variability). EURRECA has derived a transparent approach for the quantitative integration of evidence on Intake-Status-Health associations and/or Factorial approach (including bioavailability) estimates. To facilitate the derivation of dietary reference values, EURopean micronutrient RECommendations Aligned (EURRECA) is developing a process flow chart to guide nutrient requirement-setting bodies through the process of setting dietary reference values, which aims to facilitate the scientific alignment of deriving these values.

Modeling Foreign Policy Decision Making

1970 ◽  
Vol 15 (2) ◽  
pp. 136, 138
Author(s):  
RICHARD L. MERRITT
Keyword(s):  
Decision Making ◽  
Foreign Policy ◽  
Policy Decision ◽  
Policy Decision Making

Is Management Science? So What's New?

1970 ◽  
Vol 15 (6) ◽  
pp. 422-423
Author(s):  
ALBERT S. GLICKMAN
Keyword(s):  
Management Science ◽  
Is Management

A CAS Approach to Public Policy Decision Making

1998 ◽  
Author(s):  
Glenda H. Eoyang ◽  
Lois Yellowthunder ◽  
Vic Ward
Keyword(s):  
Public Policy ◽  
Decision Making ◽  
Policy Decision ◽  
Policy Decision Making
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