scholarly journals Developing Effective Service Policies for Multiclass Queues with Abandonment: Asymptotic Optimality and Approximate Policy Improvement

2016 ◽  
Vol 28 (2) ◽  
pp. 251-264 ◽  
Author(s):  
Terry James ◽  
Kevin Glazebrook ◽  
Kyle Lin
Keyword(s):  
Asymptotic Optimality ◽  
Policy Improvement ◽  
Multiclass Queues ◽  
Service Policies ◽  
Effective Service ◽  
Queues With Abandonment

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

STEGANOGRAPHIC METHODS FOR EMBEDDING INFORMATION IN DIGITAL OBJECTS TO PROVIDE INFORMATION SECURITY IN THE CONCEPT OF "INTERNET OF THINGS"

2019 ◽  
pp. 110-116
Author(s):  
Hristo Terziev
Keyword(s):  
Information Security ◽  
Internet Of Things ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Virtual Space ◽  
Least Significant Bit ◽  
Computer Environment ◽  
Information And Communication ◽  
Digital Objects ◽  
Effective Service

Internet of Things is a new world for connecting object space in the real world with virtual space in a computer environment. To build IoT as an effective service platform, end users need to trust the system. With the growing quantity of information and communication technologies, the need to ensure information security and improve data security is increasing. One of the potential solutions for this are steganographic methods. Steganography based on the least significant bit (LSB) is a popular and widely used method in the spatial domain.

Effective service delivery through quality management system (QMS) in oil and gas servicing companies, a case study of selected firms, Port Harcourt

2019 ◽  
Author(s):  
Chem Int
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Management System ◽  
Oil And Gas ◽  
Quality Management System ◽  
Local Content ◽  
Port Harcourt ◽  
Test Of Hypotheses ◽  
The Impact ◽  
Effective Service

This study investigated the impact of Quality Management System (QMS) on effective service delivery in Oil and Gas Servicing Companies in selected firms in Port Harcourt, Nigeria. The opinion of 50 respondents were sampled using questionnaires, interviews as well as observation from journals and texts used in this work to examine the Quality Management System (QMS) of the selected firms. Using simple percentages and the Chi-square (X2) test of hypotheses, it was hypothetically established that the implementation of QMS practices, has impacted the work process, procedure and improvement on quality over the years in the Oil and Gas Servicing companies in Port Harcourt Nigeria. The research identified an adopted use of Failure Mode and Effect Analysis (FMEA) tool as a continual quality improvement initiative developed in the local content oil and gas servicing operation for equipment handling, management and to drive sustained improved performance quality processes as a key driver of a progressive that will place local content companies as an options for producing companies and at par with multinational oil and gas companies.

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