Exploring the Effectiveness of Knowledge Management Systems in Retention of Knowledge and Developing Innovative Services : A Case Study on Three Logistics Service Providers (Republic of South Africa)

2017 ◽  
Vol 6 (3) ◽  
pp. 103-131
Author(s):  
Theeroshnee Govinda ◽  
Nishika Chetty ◽  
Anis Mahomed Karodia
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Providers ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Retention Of Knowledge

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 203-229 ◽  
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 571-592
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

scholarly journals RATIONALIZING TRANSPORTATIONS SERVICE: A CASE STUDY ON THE STANDARDIZATION OF LOGISTICS SERVICE PROVIDERS

2016 ◽  
Vol 7 (5) ◽  
pp. 678-698
Author(s):  
Clayton de Oliveira Pires ◽  
Leonardo Botossi Ciomini ◽  
Leonardo Gaifato Leite
Keyword(s):  
Service Providers ◽  
Logistics Service ◽  
Logistics Service Providers
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