scholarly journals The Innovativeness of Financial Institutions in Poland – the Perspectives of the Development

2014 ◽  
Vol 5 (1) ◽  
pp. 79-96
Author(s):  
Bogumił Czerwiński
Keyword(s):  
Financial Institutions ◽  
Financial Services ◽  
Statistical Data ◽  
Developed Countries ◽  
Financial Service ◽  
Organizational Changes ◽  
Pension Funding ◽  
Process Innovations ◽  
Marketing Activities ◽  
Product And Process

Financial services which are more and more important part of the economy in developed countries mainly absorbing the innovations are becoming simultaneously important creators of the innovations in the area of marketing and organizational changes. The essence of the innovation in the financial services was introduced in the article. The basic categories of innovations in the financial services were introduced. The analyses of the level of the innovativeness of the financial institutions with the regard of the subjective differentiation were executed on the basis of the statistical data and because of the kinds of the innovation. The basic groups of factors influencing the innovations were identified in the article and were connected with marketing activities on the market of the financial services. The thesis is to conduct some considerations about the continually insufficient level of the innovativeness of the majority of the financial institutions leading their activity in Poland. The identification of the part of innovations and the perspectives of the development of innovativeness in the activity of the financial institutions functioning in Poland is the aim of the research. Certain analyses were executed in this sector given statistical accumulated by GUS in 2009-2011. The objective and the subjective differentiation of the innovation were introduced. It was affirmed that financial services in Poland and in countries throughout Europe are one of the most innovative sections of the economy. Product and process innovations play larger meaning in functioning financial institutions. Research that was carried out showed that among all the enterprises numbered to the Section K-Financial and Insurance Activities (according to the classification PKD GUS) the most innovative are financial institutions belonging to the section 65 – Insurance, reinsurance and pension funding, except compulsory social security. The lower level of innovativeness are characterize however the most numerous among financial institutions enterprises numbered to section 64 – Financial service activities, except insurance and pension funding. On the base of the analysis given, the perspectives of the development of the innovativeness of financial institutions in Poland were introduced.

scholarly journals Upaya Penanganan Lembaga Alternatif Penyelesaian Sengketa Terhadap Otoritas Jasa Keuangan, Pitriya Nur Habibah dan Devi Siti Hamzah Marpaung

2021 ◽  
Vol 6 (1) ◽  
pp. 49-60
Author(s):  
Pitriya Nur Habibah ◽  
Devi Siti Hamzah
Keyword(s):  
Dispute Resolution ◽  
Financial Institutions ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Financial Service ◽  
Supervision System ◽  
Services Sector ◽  
Supervisory System ◽  
Financial Services Sector ◽  
Integrated Supervision

The Financial Services Authority (OJK) is an independent institution that is free from interference from other parties or institutions. This institution has the functions, duties, and authorities of regulation, supervision, examination, and investigation. OJK was established under Law No. 21 of 2011 with the function of implementing an integrated regulatory and supervisory system for the entire financial services sector. The establishment of OJK with the need to restructure the institutions that carry out regulatory and supervisory functions in the financial services sector. The supervisory system carried out by the OJK is an integrated supervision system, meaning that all financial service activities carried out by various financial institutions are subject to the OJK regulatory and supervisory system. Alternative Dispute Resolution Institutions (LAPS) in the Financial Services Sector number 1/POJK.07/2014 which regulates Alternative Dispute Resolution Institutions in the Financial Services Sector. Dispute resolution must be carried out at the LJK in the OJK Regulation concerning Consumer Protection in the Financial Services Sector, which stipulates that each LJK must have a work unit and/or function as well as a service mechanism and settlement of complaints for consumers. If the dispute resolution at the LJK does not reach an agreement, the consumer can settle the dispute out of court or through the court. Out of court dispute resolution is carried out through the Alternative Dispute Resolution Institution (LAPS). 

scholarly journals Enterprise innovation in technology incubators and university business incubators in the context of Polish industry

2020 ◽  
Vol 11 (4) ◽  
pp. 799-817
Author(s):  
Jadwiga Gorączkowska
Keyword(s):  
Value Added ◽  
Developed Countries ◽  
Global Scale ◽  
Global Strategy ◽  
Business Incubators ◽  
Process Innovations ◽  
Industrial Enterprises ◽  
Product Innovations ◽  
Technology Incubators ◽  
Product And Process

Research Background: The development of fledgling enterprises, especially those associated with medium-high and high technology is not easy. They often need to develop from inception a born global strategy, which is a great challenge at the beginning of a new business. Therefore, there is a global phenomenon of incubation, which supports young enterprises in the early stages of development. In Poland, the institutional dimension of incubation (especially for enterprises associated with modern technologies) consists of technology incubators and university business incubators. Yet, scientific research con-ducted in the area of entrepreneurship incubation gives contradictory results - some assess their activity positively, others negatively. Purpose of the article: Enterprises located in an incubator should allocate funds for R&D activities and create innovations to develop and gain market advantage. With this in mind, the purpose of the article is to check whether technology incubators and university business incubators contribute to an increase in the likelihood of conducting R&D activities and introducing product and process innovations. Methods: The study was conducted on a sample of 1058 industrial enterprises distributed across 2 Polish NUTS level 2 regions: Pomeranian and Kuyavian-Pomeranian Voivodships. It concerned innovative activity that enterprises conducted in 2014?2016. Thanks to the use of probit modeling determination was made for the probability of introducing new products and conducting R&D works in entities that used the services of incubators in relation to those that did not belong to them. Findings & Value added: Econometric modeling revealed that in the studied regions incubators contribute to an increase in the introduction of product innovations by enterprises and in conducting R&D activities. Support for the process of implementing innovation occurred significantly more often only in the case where technology incubators were involved. At the same time, it was noticed that only academic incubators increased the chances of introducing product innovations on a global scale. This means that tenants of technology incubators are more innovative than entities outside them, but their innovations in terms of the level of novelty do not differ from innovations implemented in entities outside incubators. The conducted study indicated that the transfer of systemic solutions related to stimulating innovation from developed countries to catching-up countries may be successful. This is a guideline for local authorities to create incubators that allow for an increase in the level of innovation of the incubated enterprises.

scholarly journals Role of Financial Service Authorities on Legal Protection of The Sharia Banks Customers in Indonesia

Rechtsidee ◽  
2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Sri Astutik
Keyword(s):  
Financial Institutions ◽  
Financial Services ◽  
Legal Protection ◽  
Financial Service ◽  
Standard Of Living ◽  
Bank Supervision ◽  
The People ◽  
Optimal Protection

Sharia Bank  is a bank that runs its business activities based on sharia principles, in the collection of funds and the distribution of funds, in order to serve the needs of society and improve the standard of living of the people. Various banking problems,  such  as not yet optimal protection of consumer financial services (bank customers), therefore it is necessary to supervise the operational banking activities. The purpose of bank supervision is to protect the interest of the savers who entrust their funds to the bank. Based in Law Number 21 of 2011 on the Authority of Financial Services, the arrangement and supervision of financial institutions becomes the authority of the Financial Services Authority. This supervision is also applied to banks with sharia  principles. In this paper will discuss  the Financial Services Authority oversight in the application of the principle of legal protection for customers in sharia banks.

scholarly journals Modern Techniques of Promoting the Banking Financial Services and Insurance (Bsfi)

2019 ◽  
Vol 8 (10) ◽  
pp. 1715-1719
Keyword(s):  
Public Relations ◽  
Financial Institutions ◽  
Financial Services ◽  
Direct Marketing ◽  
Personal Selling ◽  
Modern Technology ◽  
Financial Service ◽  
Sales Promotion ◽  
Service Firms ◽  
Operational Environment

Marketing of banking and financial services are not that much easy because of characteristics like intangibility, heterogeneity and inseparability. Financial institutions have done swift changes in the operational milieu. The marketing of financial services and products has become a very difficult subject as it rivets the understanding of money matters, sociology, psychology and also very important marketing idea. Financial services marketing submit to the united exercise of marketing strategiesy employed by marketers in the financial services sector to attract new customers or retain existing ones. . Financial institutions have done rapid changes in the operational environment.. Currently, banking and financial service firms are facing novel challenges: must swing from mass marketing to exceedingly individualized marketing. The present promotional mix elements of classical, conventional techniques - combined advertising, personal selling, sales promotion, public relations and direct marketing have become insufficient for major banking conglomerates. Due to heavy competition among firms and usage of modern technology forces the banking and financial firms to adopt modern techniques to promote their operations to retain and attract new customers..The article will give inputs regarding various new modern marketing techniques adopted by banning and financial service institutions.

scholarly journals Management of Financial Technology and Its Impact on the Banking Services: Palestine

2020 ◽  
Vol 9 (2) ◽  
pp. 9
Author(s):  
Iyad Yousef Dalbah
Keyword(s):  
Financial Institutions ◽  
Service Industry ◽  
Developed Countries ◽  
Financial Service ◽  
Banking Services ◽  
Customer Information ◽  
The Developed Countries ◽  
Technology Control ◽  
The Impact ◽  
Financial Technology

This paper seeks to investigate the impact Financial Technology would have on the financial service banking industry in Palestine, The results show that the financial institutions need to adapt to the digital trends as early as possible, understanding the unmet needs of a digital customer in a better way. The growing expectation from financial institutions is to shift from product-based models to customer-based models, equipping themselves to offer real-time, easy to use, personalized products and services to the digital customers through customer’s preferred channel, Financial Technology is greatly innovating and enhancing the efficiency of the financial service industry thereby contributing to economic development. In Palestine, The researcher recommend the use of specialists in the field of electronic sites design in particular, because the site attractiveness needs experience sufficient experience in this area to support its attractiveness for customers, and to benefit from the experiences of the developed countries in the field of software technology control and protection of customer information, in order to strengthen current Software applied to those banks.

scholarly journals The role of e-banking as a marketing tool

2018 ◽  
Vol 14 (4) ◽  
pp. 56-65 ◽  
Author(s):  
Maurice Ayuketang Nso
Keyword(s):  
Financial Institutions ◽  
Financial Services ◽  
Chi Square ◽  
Cost Cutting ◽  
Marketing Activities ◽  
Marketing Tool ◽  
Research Students

Banks and financial services providers can make use of electronic tools in marketing their products and services. The role of e-banking as a marketing tool has not generated a lot of interests by scholars and researchers in this area. This paper examines and discusses the usage of e-banking in marketing the products and services of banks. It illustrates that e-banking could be used for marketing by banks, financial institutions and services providers, and other businesses. Putting together techniques on ebanking, marketing and technology, there is a favorable tri-existence of cross and up selling, cross-marketing and cross cost cutting advantages for financial services providers using e-banking tools in marketing activities. Using Chi-square technique to testthe hypothesis, the paper affirms that e-banking can be used as a marketing tool in marketing the products and services of banks and financial services providers. Three questions were ditched out to students who have at least studied a course in e-banking, marketing of financial services and/or researched on digital banking, thus underlining the respondents’ acquaintances with and knowledge in e-banking concepts as key in the research. Students – of course young, whatsapps and Google classroom media used to collect data are attributes that entertain favorably the application of e-banking as marketing tool.

scholarly journals The Impact of Emerging Market Trends on the Development and Marketing of Financial Service Products in Zimbabwe Post Dollarization

2017 ◽  
Vol 8 (6(J)) ◽  
pp. 216-226
Author(s):  
Tinevimbo Chokuda ◽  
Wilford Mawanza ◽  
Farai Chimboza
Keyword(s):  
Research Design ◽  
Financial Institutions ◽  
Financial Services ◽  
Business Models ◽  
Service Providers ◽  
Emerging Market ◽  
Financial Service ◽  
Consumer Demographics ◽  
Market Trends ◽  
The Impact

Abstract: The research sought to analyse the impact of emerging market trends as measured by competition, technology and consumer demographics on the development and marketing of financial service products in Zimbabwe post dollarization. The Zimbabwean financial service sector has been largely characterised by new and changing market trends since dollarization. These trends have largely manifested in the form of entrance of new players in the market, a growing informal sector at the expense of the formal financial sector and the emergence of new technology paving way for the need to develop and market new financial service products. There is therefore need for financial service providers in Zimbabwe to continually embrace innovative product development and marketing strategies so as to shape banking products to fit consumers’ evolving financial needs much of which are well beyond the realm of traditional banking products. An explanatory research design was adopted in conjunction with a descriptive research design. Results from the study indicate that the entry of new financial institutions, removal of barriers between institutions, emergence of non-regulated financial institutions, increased consumer access to financial information owing to increased adoption of technology, market fragmentation and increased formal unemployment have a significant impact on the way financial service products are structured, provisioned. In light of that, it is recommended that financial service providers should design and tailor new business models to suit the emerging market environment.Keywords: Emerging market trends, development, financial services, Zimbabwe, post-dollarization

Online Relationship Marketing to Customer Loyalty Based on Signaling Theory (Evidence of Bank Customers in Indonesia)

2020 ◽  
Vol 11 (1) ◽  
pp. 127-127
Author(s):  
Wenny Pebrianti ◽  
Wenseslaus Tanwira ◽  
Ahmadi
Keyword(s):  
Relationship Marketing ◽  
Customer Loyalty ◽  
Financial Services ◽  
Signaling Theory ◽  
Cellular Communication ◽  
Place And Space ◽  
New Era ◽  
Online Trust ◽  
Marketing Activities ◽  
Relationship Of

The internet has changed people's way of life, especially in dealing a transaction. Indonesian banking entered a new era since 2000 when banks in Indonesia began implementing electronic banking or e-banking systems. Integrating cellular communication technology and banking financial services is changing people's lifestyles to be more flexible in making it easier for users to access banking financial services without being hindered by time, place and space. The same integration also occurs in relationship marketing strategies and cellular communication technologies that make it easy for companies to be able to reach and provide the best service to their consumers. This study wants to reveal the relationship of interactivity and engagement which is an activity of Online Relationship Marketing at a bank to be able to understand consumers in order to create customer loyalty with online trust as mediation.Based on the above background, the problem in this study is "Does Online Relationship Marketing activities such as engagement and interactivity affect customer loyalty either through online trust as mediation or not?" Keywords: engagement, interactivity, online trust, customer loyalty, signaling theory

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