Problems of Measuring Workforce Productivity and Performance
Activities of any organization are determined by a set of a range of parameters that are unique for each individual company and aff ect directly or indirectlymanufacture performance indicators. This article discusses the diff erences between categories of «workforce productivity», «labor productiveness», «performance», and «effi ciency»; it analyzes various approaches to these categories depending on the level and measurement tasks. The problem of determining the values of these parameters is directly related to changes in the external conditions of functioning of organizations, primarily the declining share of human labor in production of goods and services. This issue acquires particular importance in view of the changes in nature and content of work and the transition to information society and knowledge economy. According to the authors, an integrated approach is necessary for solving the problem of determining the level of performance.