scholarly journals The Influence of Customer Care Service Management on the Performance of the Shops and Clothes Businesses in Bukoba Municipality in Tanzania

2021 ◽  
Vol 20 (1) ◽  
pp. 51-68
Author(s):  
Irene Rwehika ◽  
Joseph Magali
Keyword(s):  
Business Performance ◽  
Service Management ◽  
Total Population ◽  
Care Service ◽  
Sampling Technique ◽  
Business Owners ◽  
Systematic Random Sampling ◽  
Sampling Formula ◽  
Customer Care ◽  
Positive Impression

This paper assessed the effects of customer care service management on business performance for the shop and clothes business owners in Bukoba municipality, Tanzania. Specifically, the paper assessed the effects of selling quality products, complaints management and positive impression on business performance. The study targeted a total population of 110 shop sellers and 850 customers. The systematic random sampling technique and sampling formula were used to select a sample size of 70 participants. The data were analyzed using descriptive statistics. The findings indicate that on average, shop sellers were selling products of the desired quality and this contributed to business performance. The findings further indicated that the positive impression was managed as required. However, the findings indicate that the impaired products replacement service was missing, the management for complaints was not sufficient, and shop sellers were busy and attended calls while serving customers. This, therefore, reduced business performance. This paper recommends that the business owners should accept replacing the impaired products, strive to make sure that all complaints are handled appropriately and timely and should refrain from being busy and attending calls when serving customers.

scholarly journals Pengaruh Kreativitas, Proaktif dan Otonomi Terhadap Kinerja Usaha Makanan Dan Minuman

2020 ◽  
Vol 2 (4) ◽  
pp. 889
Author(s):  
Cindi Cemosa ◽  
Lydiawati Soelaiman
Keyword(s):  
Business Performance ◽  
Oil And Gas ◽  
Sampling Technique ◽  
Oil And Gas Industry ◽  
Business Owners ◽  
Growth Potential ◽  
Gas Industry ◽  
Beverage Industry ◽  
Food And Beverage Industry ◽  
Food And Beverage

Food and beverage industry sector have considerable economic growth potential as seen from its contribution to the gross domestic product (GDP) growth of the non-oil and gas industry and increased investment. This study aims to determine whether creativity, proactive, and autonomy have an influence to the performance of food and beverage businesses in West Jakarta. The sampling technique used was judgmental sampling distributed to 41 food and beverage business owners in West Jakarta. The results of this study indicate that there is an influence of creativity, proactive, and autonomy to business performance. Sektor industri makanan dan minuman memiliki potensi pertumbuhan ekonomi cukup besar terlihat dari kontribusinya terhadap pertumbuhan produk domestik bruto (PDB) industri non-migas serta peningkatan realisasi investasi. Penelitian ini bertujuan untuk mengetahui apakah kreativitas, proaktif, dan otonomi memiliki hubungan dengan kinerja usaha makanan dan minuman di Jakarta Barat. Teknik pengambilan sample yang digunakan adalah judgemental sampling yang disebarkan ke 41 orang pemilik usaha makanan dan minuman di Jakarta Barat. Hasil dari penelitian ini menunjukkan bahwa adanya pengaruh kreativitas, proaktif, dan otonomi terhadap kinerja usaha.

scholarly journals The Imperatives of Maintenance Culture in the Sustainability of Hotels in Ado-Ekiti, Ekiti State, Nigeria

2019 ◽  
pp. 1-8
Author(s):  
S. J. Arohunsoro ◽  
O. O. Ojo ◽  
A. A. Shittu ◽  
V. I. Eburuo
Keyword(s):  
Total Population ◽  
Sampling Technique ◽  
Total Sample ◽  
Business Owners ◽  
Corporate Image ◽  
Culture Methods ◽  
Purposive Sampling ◽  
Descriptive Method ◽  
Structured Questionnaire

The paper assessed the roles of maintenance culture in the sustainability of hotels in Ado-Ekiti the research employed the use of survey research method; it involved the use of a well structured questionnaire to elicit information from respondents. Purposive sampling technique will be used to select three (3) star hotel as the sample for the study. The reason for making use of the purposive sampling was because the researcher feels its right to use 3-star hotels for the research. Three (3) star hotels are the ones that have at least some average facilities that can be maintained. In all the 3 star hotels in Ado Ekiti, a total sample of 20 hotels were selected for the study using convenient sampling technique which form 20% of the total population of the hotels in the study area, The patrons who responded to the questionnaire were selected with the use of convenient sampling technique. A total of 4 patrons were selected from each of the 20 hotels. However, the researcher was able to retrieve 79 out of 80 copies of questionnaire administered. The data collected were analysed using descriptive method of data analysis. It was revealed that proper and effective maintenance culture helps to shape the image and quality of services rendered by hotels which in turns attracts both old and new customers; maintenance culture is valuable for the sustainability of hotels and their brands as it helps in retaining the corporate image, retaining competitive advantage and satisfies current and intending customers of the hotel; poor knowledge of the need of rebranding of hotels, looking at most of the hotel owners from observation, one can deduce that many of them does not have a good knowledge of maintenance culture, hence, many hotels have a snail growth. It was recommended in the paper that the hotel owners should create a strategy to imbibe the use of maintenance culture into their business, and by so doing they will be able to gain and retain new and existing customers. The association of hotel business owners should dim it fit without sentiments to train and re-train their members on the new maintenance culture methods.

scholarly journals Customer Care Service Management is Moving Forward to Achieve Sustainable Customer Retention in Every Industry. Does it play a Role to Increase Brand Retention?

2019 ◽  
Vol 8 (2) ◽  
pp. 88-97 ◽  
Author(s):  
Amitab Bhattacharjee ◽  
Asghar Afshar Jahanshahi ◽  
Mohammad Rashed Hasan Polas ◽  
Mohammad Imtiaz Hossain ◽  
Abdul Saboor Asheq
Keyword(s):  
Service Management ◽  
Care Service ◽  
Customer Retention ◽  
Customer Care

Faktor yang Berhubungan dengan Penggunaan Partograf dalam Persalinan oleh Bidan Praktik Mandiri

2020 ◽  
Vol 2 (2) ◽  
pp. 72-80
Author(s):  
Niluh Nita Silfia
Keyword(s):  
Total Population ◽  
Sampling Technique ◽  
Population Data ◽  
Statistical Test ◽  
Influential Factor ◽  
Test Results ◽  
Cross Sectional ◽  
Factors Associated ◽  
Survey Results ◽  
Research Criteria

Partographs are guidelines for childbirth observations that will facilitate labor assistants in first identifying emergency cases and complications for mothers and fetuses. Preliminary survey at the Sigi Community Health Sub-Center (Pustu) of the 8 Pustu midwives found two midwives (25%) to complete a complete partograph, six midwives (75%) incomplete. The purpose of this study was to determine the determinant factors associated with the use of partographs in labor. The design of this study used observational analytic methods with a cross-sectional approach. 24 BPM survey results were obtained with 30 samples of midwives who met the research criteria and data completeness. The sampling technique was by the total population. Data analysis used logistic regression. The multivariate analysis results showed that APN training was the most influential factor in the use of partographs in labor by midwives. Statistical test results obtained a POR value of 37.7 (95% CI 12.1 - 60.2). This study suggests that midwives must have APN certificates to be valid in providing services.

Exploring the Application, Dimensionality and Factor Structure of Organizational Citizenship Behavior Scale among Local Government Employees in Lagos, Nigeria

2020 ◽  
Author(s):  
Fariha Azalea
Keyword(s):  
Local Government ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Sampling Technique ◽  
Citizenship Behavior ◽  
Public Organization ◽  
Government Employees ◽  
Systematic Random Sampling ◽  
Behavior Scale ◽  
Reliable Scale

Previous studies have observed a paradigm shift in the debate concerning the dimensionality of organizational citizenship behavior. Building on organizational citizenship behavior literature, the present study in intends to validate the dimensionality of the organizational citizenship behavior (OCB) scale developed by Smith et al., (1983) who proposed a 2 dimensional16-item instrument. Data was collected through a survey questionnaire using systematic random sampling technique to employees of local government in Lagos State, Nigeria. A total of 400 questionnaires were administered and 393 valid responses were obtained over a period of 4-weeks. Factor analysis and reliability analysis were conducted to confirm that the instrument is valid within the context of local government employees. The implication of this current study is that OCB scale developed by smith et al., (1983) has revealed two-dimensional structures comprising of; altruism and generalized compliance. The instrument was found to be valid and reliable scale for OCB measurement among employees of public organization, particularly Local Government employees in Lagos, Nigeria.

ACHIEVEMENT MOTIVATION AMONG ADOLESCENTS

2021 ◽  
pp. 24-26
Author(s):  
M. Adenna Naik
Keyword(s):  
Achievement Motivation ◽  
Rural Areas ◽  
Urban Areas ◽  
Andhra Pradesh ◽  
Sampling Technique ◽  
High Achievement ◽  
Systematic Random Sampling ◽  
Made In ◽  
Gender Type ◽  
Type Of Management

An attempt was made in the present investigation is Aim: Achievement motivation among adolescents. Objectives: To study the inuence of gender, type of management and locality on achievement motivation among adolescents. Sample: The sample of the present investigation was selected 200 adolescent's students in Chittoor district of Andhra Pradesh State of India. The subjects were in the age group from 15 to 18 years and using systematic random sampling technique. Tool: The Pratibha Deo and Asha Mohan (2011) accomplishment motivation scale was used as a tool. Research Design: As there are three independent variables i.e., gender (male & female), type of management (government & private) and locality (rural & urban), each is divided in to two categories, a 2×2×2 factorial design was employed in the present study. Statistical Analysis: Means, SDs and Analysis of Variance (ANOVA) were used. Results: Results revealed signicant impact of gender, type of management and locality with regard to achievement motivation among adolescents. Conclusions: Males have high achievement motivation than females; there is no signicant inuence of type of management on achievement motivation and students of urban areas have high achievement motivation than students of rural areas.

Determinant factors of culinary creative business performance in the city of Makassar

2021 ◽  
Vol 42 (04) ◽  
pp. 44-53
Author(s):  
ST HATIDJA ◽  
◽  
Amiruddin TAWE ◽  
Chalid I. MUSA ◽  
La HALISU ◽  
...  
Keyword(s):  
Structural Equation ◽  
Business Performance ◽  
Dynamic Capabilities ◽  
Sampling Method ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Full Data ◽  
Research Findings ◽  
Modelling Techniques ◽  
The City

The purpose of this study is to analyze how the capabilities of business performance in creative culinary ventures in Makassar City, Indonesia. Data were obtained from sources using a questionnaire distributed to 1,402 entrepreneurs in the small and medium business category. The sampling method is probability sampling with simple random sampling technique. The number of samples in this study was determined using the Slovin formula of 311 people, totalling 197 respondents who received the questionnaire in full. Data were analyzed using descriptive statistics with structural equation modelling techniques. The research findings explain dynamic capabilities that are important for enhancing innovation and business performance, as well as to assist future researchers to examine other factors that are predictors in improving business performance.

scholarly journals Economic Contributions and Challenges of Immigrant Entrepreneurs to Their Host Country – Case of African Immigrants in Auckland, New Zealand

2017 ◽  
Vol 6 (1) ◽  
pp. 25
Author(s):  
Olufemi Muibi Omisakin
Keyword(s):  
New Zealand ◽  
Small Business ◽  
Host Country ◽  
Sampling Technique ◽  
Business Owners ◽  
Small Business Owners ◽  
Structured Interviews ◽  
Immigrant Entrepreneurship ◽  
Immigrant Entrepreneurs ◽  
Definition Of

Entrepreneurship is an important concept in both developing and developed societies today. Although there is no consensus on the definition of entrepreneurship, it is believed to be a process of creating value by bringing together a unique package of resources to exploit entrepreneurship opportunities (Morris, 2002). This study aims to discover the economic contributions and challenges of immigrant entrepreneurs to their host country, and focuses on African small business owners in Auckland, New Zealand. Literature on immigrant entrepreneurship was reviewed, resulting in a discussion of the economic contributions of immigrant entrepreneurship as well as its challenges. Data was collected using face-to-face, semi-structured interviews, observation and field notes as the sources of inquiry. A purposive sampling technique was used to select 17 participants. All participants were African immigrant small business owners running businesses in Auckland. Thematic analysis was used to analyse the data collected (Braun & Clarke, 2006). 

scholarly journals Kemampuan Lulusan Sekolah Tinggi Pariwisata Ampta Dalam Menghadapi Persaingan Di Dunia Kerja

Media Wisata ◽  
2021 ◽  
Vol 16 (1) ◽  
Author(s):  
Sri Larasati
Keyword(s):  
Communication Skill ◽  
Total Population ◽  
Sampling Technique ◽  
Regression Equations ◽  
Test Results ◽  
A Value ◽  
The Face ◽  
Job Competition ◽  
Sampling Approach

The purpose of this research is to know wtether knowledge, skill, responsiveness and communication skill influence in job competition for graduate student from Sekolah Tinggi Pariwisata AMPTA. The population in this study are student pf Sekolah Tinggi Pariwisata SMPTA that graduated in 2013 until 2016, the total population in this studt is 702 and 200 respondents who have worked taken as samples, samples were taken with non probability sampling technique and accidental sampling approach. Sampling approach using regression equations obtained results that through test results F (regression analysis jointly) may note that the value of F = 147.104 count with the significance of 0.000 < 0.05. The test results of the test F reinforced with testing the determination of the coefficient that shows the value of 74.6%) (0.746. From Test t (partially) can result in variable knowledge with a value of t = 3,173 and significance of the value 0002 < 0.05, variable skill with a value of t = 2,949 and value the significance of 0.004 < 0.05, variable attitude with a value of t = 2,688 and value the significance of 0.008 < 0.05, variable communication skill with a value of t = value and significance of 4,497 0000 < 0.05. From the above results can be known that the hypothesis posed was not proven in other words that all of these variables can be said to have a positive and significant effect simultaneously as well as partial toward the ability of STP graduates AMPTA in the face of competition in the world of work

scholarly journals EFISIENSI TEKNIS USAHA TERNAK AYAM BROILER POLA KEMITRAAN DI KABUPATEN LIMAPULUH KOTA

2018 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Dira Asri Pramita ◽  
Nunung Kusnadi ◽  
Harianto Harianto
Keyword(s):  
Technical Efficiency ◽  
Business Performance ◽  
Sampling Technique ◽  
Profit Sharing ◽  
Stochastic Production Frontier ◽  
Section Data ◽  
Broiler Production ◽  
Stochastic Production ◽  
The Difference ◽  
Socio Economic Variables

<em>Due to the high cost of investment in broiler production and the risk involved, various types of lease arrangement in broiler production exist in Indonesia. Two of the best known arrangement include the contract system and the informal profit sharing system. The difference in these two types of arrangement lies in the degree of cooperation which influence their technical efficiency. This study aims to measure the technical efficiencies of broiler farms with the contract system and the profit sharing system. This study also analyzed the basic determinants of the technical efficiency, as well as the socio-economic variables that affect business performance. Cross section data was collected from Limapuluh Kota district between July to September 2015. The purposive  sampling technique was used to identify 87 farmers of which 50 were involved in the contract system arrangement while 37 were involved in the profit sharing arrangement. The data was analyzed using the Cobb-Douglas Stochastic Production Frontier. The results showed that the type of lease arrangement affects the level of technical efficiency. When compared, the technical efficiency of contract system arrangement was higher than that of the informal profit sharing arrangement. The age and experience of broiler farmers significantly influenced the level of technical efficiency. However, while age was positive experience was negative.</em>

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