Organizational Citizenship Behaviours - Antecedents, Outcomes & Paradoxes: A Literature Review

Aniisu Verghese

doi:10.12725/ujbm.53.3

Organizational Citizenship Behaviours - Antecedents, Outcomes & Paradoxes: A Literature Review

Ushus - Journal of Business Management ◽

10.12725/ujbm.53.3 ◽

2020 ◽

Vol 19 (4) ◽

pp. 27-37

Author(s):

Aniisu Verghese

Keyword(s):

Literature Review ◽

Organizational Citizenship ◽

Organizational Psychology ◽

Competitive Edge ◽

Organizational Citizenship Behaviours ◽

Industrial Organizational Psychology ◽

The Way

Organizational Citizenship Behaviours(OCBs) have asignificant impact on how employees go over and beyondat the workplace and form a competitive edge for theirfirms. Grounded in industrial-organizational psychology,OCBs provide insights for leaders and managers to alignand engage staff to improve organizational effectiveness.While a lot of studies have focused on the benefits ofcitizenship behaviours, there are paradoxes which needmore attention. This paper reviews the literature onOCBs, the antecedents, outcomes and paradoxes whenexcessive OCBs can come in the way of organizationalsuccess.

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Additional Suggestions for Breaking Barriers Against Qualitative Research in I-O

Industrial and Organizational Psychology ◽

10.1017/iop.2016.81 ◽

2016 ◽

Vol 9 (4) ◽

pp. 732-735

Author(s):

David M. Fisher ◽

Anupama Narayan

Keyword(s):

Qualitative Research ◽

Qualitative Methods ◽

Organizational Psychology ◽

Psychological Research ◽

Potential Value ◽

Qualitative Approaches ◽

Industrial Organizational Psychology ◽

The Way

In their focal article, Pratt and Bonaccio (2016) describe the potential value that qualitative research can bring to the field of industrial–organizational psychology (I-O) and also highlight several challenges (and myths) that must be overcome for this value to be fully realized. We agree with these authors, particularly with regard to the barriers that appear to stand in the way of fully integrating qualitative approaches with the science and practice of our field. Our purpose in this commentary is to build on the ideas of Pratt and Bonaccio by expanding the discussion of barriers against qualitative research. It is our view that further highlighting such barriers will illuminate several paths forward toward the increased adoption of qualitative methods, ideas, and approaches. More specifically, we focus on the following three barriers: (a) categorical thinking, (b) the uncertainty of that which is unknown, and (c) an overemphasis on generalizability in psychological research. We discuss each of these in turn below.

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