Exploring service quality of social networking sites based on Kano model and innovation diffusion theory

2015 ◽  
pp. 475-478
Keyword(s):  
Service Quality ◽  
Social Networking ◽  
Innovation Diffusion ◽  
Social Networking Sites ◽  
Diffusion Theory ◽  
Kano Model ◽  
Innovation Diffusion Theory

DETERMINAN MINAT INDIVIDU MENGGUNAKAN LAYANAN FINANCIAL TECHNOLOGY LINKAJA DENGAN KERANGKA INNOVATION DIFFUSION THEORY

2020 ◽  
Vol 4 (6) ◽  
pp. 951-966
Author(s):  
Brigitta Priscilla DivinaRianti ◽  
Brady Rikumahu
Keyword(s):  
Innovation Diffusion ◽  
Diffusion Theory ◽  
Relative Advantage ◽  
Probability Sampling ◽  
Innovation Diffusion Theory ◽  
Financial Technology

Determinan Minat Individu Menggunakan Layanan Financial Technology LinkAja dengan Kerangka Innovation Diffusion Theory. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi minat individu menggunakan atau mengadopsi layanan fintech LinkAja dengan kerangka Innovation Diffusion Theory (IDT). Penelitian ini merupakan penelitian kuantitatif dengan menggunakan sampel penelitian sebanyak 400 pengguna layanan fintech LinkAja di Indonesia yang diperoleh dengan teknik probability sampling. Analisis data dengan menggunakan aplikasi IBM SPSS statistics 20. Hasil penelitian ini menunjukkan bahwa faktor relative advantage, compatibility, trialability, dan observability berpengaruh secara signifikan terhadap niat mengadopsi layanan financial technology LinkAja, sedangkan complexity tidak memiliki pengaruh yang signifikan terhadap niat mengadopsi LinkAja.

scholarly journals ADOÇÃO DO PROCESSO ELETRÔNICO DE CONTROLE EXTERNO (E-TCU) NO TRIBUNAL DE CONTAS DA UNIÃO: A EXPERIÊNCIA DOS GESTORES ENVOLVIDOS

2015 ◽  
Vol 12 (2) ◽  
pp. 268
Author(s):  
Lígia Francisco de Deus ◽  
Josinavia Silva Farias
Keyword(s):  
Innovation Diffusion ◽  
Diffusion Theory ◽  
Innovation Diffusion Theory

Este trabalho teve como objetivo geral investigar o processo gerencial de adoção do sistema Processo Eletrônico de Controle Externo (e-TCU) no Tribunal de Contas da União, adotando como perspectiva basilar da discussão, os atributos de inovação considerados na Innovation Diffusion Theory (Rogers, 2003). Para o desenvolvimento da pesquisa, foi feito um estudo de caso descritivo-qualitativo por meio de entrevistas estruturadas com dez gestores que estiveram envolvidos com a adoção do e-TCU na instituição estudada, o Tribunal de Contas da União. Como resultados, obtidos por análise de conteúdo das entrevistas transcritas, teve-se que: a) o e-TCU gerou controvérsias para a instituição, principalmente devido às diferentes visões de diferentes atores e à grande mudança organizacional que significou, mas estas foram resolvidas durante o processo; b) os gestores perceberam o novo sistema como uma evolução natural da organização; que com ele poderia melhor realizar seus serviços e, assim, melhor atender à sociedade - visão que foi politicamente muito defendida; c) os benefícios mais notados pelos gestores foram os diversos controles que o sistema proporcionou à instituição, tais como: controle de tempo, de custos, de informação, de trabalho, de localização, de espaço, de imagem institucional e controle ambiental; e d) os atributos facilitadores de adoção de inovação, propostos por Rogers (2003), a saber: vantagem relativa, compatibilidade, complexidade, testabilidade e observabilidade, estiveram, em sua maioria, presentes e positivamente relacionados com a tecnologia adotada, o que pode ter contribuído para o sucesso do processo, visto que tais atributos tendem a aumentar a taxa de adoção de uma inovação. 

scholarly journals Difusi Inovasi Penggunaan Aplikasi Dakwah: Studi Fenomenologi pada Pengguna Aplikasi Yaumi di Pesantren Luhur Sabilussalam Ciputat

2019 ◽  
Vol 23 (2) ◽  
pp. 36-47
Author(s):  
Nida Arafat ◽  
Muhamad Zen
Keyword(s):  
Innovation Diffusion ◽  
Diffusion Of Innovation ◽  
Decision Process ◽  
Research Method ◽  
Diffusion Theory ◽  
Phenomenological Research ◽  
Boarding Schools ◽  
Innovation Diffusion Theory ◽  
Phenomenological Research Method

AbstractThis study wants to find out how the diffusion of innovation occurs in Islamic boarding schools Sabilussalam, how these pesantren students decide to jointly use the Yaumi application. An application that provides Islamic features to support the improvement of a Muslim's worship. This study uses a phenomenological research method. Phenomenological research tries to explain the meaning of a concept or phenomenon in experience which is based on the consciousness of several individuals. In the innovation diffusion theory there are two main points, namely the diffusion elements of innovation and the diffusion decision process of innovation. The results of this study indicate that the process of acceptance and use of the Yaumi application by Sabilussalam students has passed the stages mentioned in the innovation diffusion theory. AbstrakPenelitian ini ingin mengetahui bagaimana difusi inovasi terjadi di pesantren sabilussalam, bagaimana santri-santri pesantren ini memutuskan untuk bersama-sama menggunakan aplikasi Yaumi. Sebuah aplikasi yang menyajikan fitur-fitur Islami untuk mendukung peningkatan ibadah seorang muslim.  Penelitian ini menggunakan metode penelitian fenomenologi. Penelitian fenomenologi mencoba menjelaskan makna konsep atau fenomena dalam pengalaman yang didasari oleh kesadaran  beberapa individu. Dalam teori difusi inovasi terdapat dua poin utama, yaitu elemen difusi inovasi dan proses putusan difusi inovasi. Hasil penelitian ini menunjukkan proses penerimaan dan penggunaan aplikasi Yaumi oleh santri Sabilussalam telah melewati tahap-tahap yang disebutkan dalam teori difusi inovasi.

scholarly journals Nurses' Attitudes Toward Computerized Provider Order Entry (CPOE) System: A Feasibility Study Prior to Implementation

2020 ◽  
Vol In Press (In Press) ◽  
Author(s):  
Parasto Amiri ◽  
Bahlol Rahimi ◽  
Hamid Reza Khalkhali
Keyword(s):  
Innovation Diffusion ◽  
Nursing Staff ◽  
Computer Literacy ◽  
Diffusion Theory ◽  
Computer Work ◽  
Cross Sectional ◽  
Highly Educated ◽  
Innovation Diffusion Theory ◽  
System A ◽  
Major Factors

Objectives: The main objective of this study was to understand the nurses' attitudes in implementation and adoption of CPOE system through Rogers’ innovation diffusion theory. Methods: This study was cross-sectional and performed in four months (from March to June, 2017). In order to understand the acceptance of the CPOE investigated level of nursing staff’s computer literacy. The major factors influencing the nursing staff’s acceptance and use of the CPOE system were examined through Rogers’ innovation diffusion theory. Data were collected using a researcher. Results: Majority of the nursing staff adopt this innovation. The level of nursing staff’s computer literacy was high (71.32%). Highly educated nursing staff were more likely to accept computer work. The acceptance or rejection of the use of a computer is related to experiencing the HIS system in nursing. Our finding showed that the received relative advantages, compatibility, the complexity of the system were 66.29%, 71.94% and 40.36% for the nursing staff. Conclusions: Majority of the nursing staff had a good degree of computer literacy. The analysis of the finding shows that CPOE systems improve the quality and safety of healthcare. CPOE increases the security and quality of health care and reduces errors.

scholarly journals Quality Expectations of Social Networking Sites: A Comparative Study Between New Zealand and Vietnam

2021 ◽  
Author(s):  
◽  
Anh Thu Le
Keyword(s):  
New Zealand ◽  
Social Networking ◽  
Cultural Differences ◽  
User Satisfaction ◽  
Social Networking Sites ◽  
Principal Component ◽  
Cultural Dimensions ◽  
Online Social Networking ◽  
Social Networking Websites

<p>Online Social Networking (OSN) websites have been growing fast and their success is decided by customers’ satisfaction. User satisfaction can be measured using a number of popular frameworks such as SERVQUAL, SERVPERF, SiteQual, and WebQual. These frameworks are often used as guidelines when designing, implementing, and assessing quality of websites in general and can also be used to measure the quality of online social networking websites. Besides, there are additional factors that should be taken into consideration when assessing user satisfaction such as demographic differences and cultural differences. The present research project aims to investigate and test the linkage between culture and user satisfaction on the online social networking websites. This is achieved by conducting an analysis on the basis of a survey in two different countries – New Zealand and Vietnam. The research project’s principal component analysis follows Hofstede’s six cultural dimensions and the modified framework of assessing online social networking sites quality conducted by Rizavi, Ali, and Rizavi in 2011. The results suggest that users’ quality expectation of Social Networking Sites (SNS) in New Zealand and in Vietnam may be influenced by cultural differences.</p>

scholarly journals A Behavioral Study on Middle-Class Consumers in Adopting M-Commerce in East Java

2018 ◽  
Vol 14 (2) ◽  
pp. 113-125
Author(s):  
Mariatul Ulfa Mansyur ◽  
Bambang Hariadi ◽  
Wuryan Andayani
Keyword(s):  
Information Technology ◽  
Theory Of Planned Behavior ◽  
Technology Acceptance ◽  
Innovation Diffusion ◽  
Planned Behavior ◽  
Technology Acceptance Model ◽  
Behavioral Intention ◽  
Diffusion Theory ◽  
Innovation Diffusion Theory ◽  
Acceptance Model

Abstract: A Behavioral Study on Middle-Class Consumers in Adopting M-Commerce in East Java. The objective of this study is to examine factors that influence the behavioral intention of consumers in using and adopting m-commerce. This study combines Technology Acceptance Model (TAM), Theory of Planned Behavior (TPB), and Innovation Diffusion Theory (IDT). The data of this study were collected through a survey and samples were selected by using convenience sampling technique with SEM-PLS requirement as many as ten times the number of paths. The data were analyzed using Partial Least Square (PLS). The results of this study show that perceived usefulness, perceived ease of use, social influence, and personal innovativeness affecs behavioral intention. Furthermore, behavioral intention affects actual user, i.e. consumers, to use and adopt m-commerce information technology. This study implies that vendors of m-commerce information technology and management should pay more attention to and reconsider perceived usefulness, perceived ease of use, social influence, personal innovativeness, behavioral intention, and consumers as actual users, when they make decision regarding adoption and appliance of m-commerce.Keywords: m-commerce information technology adoption, consumer behavior, Technology Acceptance Model, Theory of Planned Behavior, Innovation Diffusion TheoryAbstrak: Studi Keperilakuan Konsumen Kelas Menengah dalam Pengadopsian M-Commerce di Jawa Timur. Studi ini bertujuan untuk menguji faktor-faktor yang memengaruhi minat perilaku konsumen dalam menggunakan maupun mengadopsi m-commerce. Studi ini merupakan penggabungan model Technology Acceptance Model (TAM), Theory of Planned Behavior (TPB), dan Innovation Diffusion Theory (IDT). Studi ini menggunakan metode survey, sampel dipilih dengan menggunakan teknik convenience sampling, dan teknik analisis yang digunakan adalah SEM-PLS. Studi ini menemukan bahwa konstruk persepsi kegunaan, persepsi kemudahan penggunaan, pengaruh sosial dan keinovatifan pribadi berpengaruh terhadap minat perilaku. Selanjutnya, studi ini juga menemukan bahwa minat perilaku berpengaruh terhadap pengguna yang sesungguhnya, yaitu konsumen, terkait dengan penggunaan maupun adopsi m-commerce. Implikasi studi ini adalah vendor layanan teknologi informasi m-commerce dan manajemen harus memperhatikan dan mempertimbangkan lagi persepsi kegunaan, persepsi kemudahan, pengaruh sosial, keinovatifan pribadi, minat perilaku dan konsumen sebagai pengguna sesungguhnya dalam mengambil keputusan terkait dengan pengenalan dan adopsi m-commerce.Kata kunci: Adopsi Teknologi Informasi M-commerce, Perilaku Konsumen, Technology Acceptance Model, Theory of Planned Behavior, Innovation Diffusion Theory

Organic food consumers in Hong Kong

2012 ◽  
Vol 18 (1) ◽  
pp. 141-146
Author(s):  
Matthew H. T. Yap
Keyword(s):  
Hong Kong ◽  
Innovation Diffusion ◽  
Diffusion Theory ◽  
Organic Food ◽  
Research Proposal ◽  
Organic Foods ◽  
Continuous Growth ◽  
Innovation Diffusion Theory

Asian organic foods consumers’ behaviour is worth investigating to sustain the continuous growth of organic foods consumption. Hence, Fiona has the ambition to employ the innovation diffusion theory to profile and understand organic foods consumers in Hong Kong in her research proposal. The process of writing an acceptable research proposal is challenging, tedious and time consuming as depicted in Fiona’s experience. Hence, this case study provides the opportunity for educators, students, and organic foods sellers and retailers to discuss and address Fiona’s challenges.

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