Using cloud computing to support customer service in the automobile industry: An exploratory study

2014 ◽  
pp. 319-324
Author(s):  
Chu-Chai Chan ◽  
Yuju Lo ◽  
Cheng Chen ◽  
Ping Tsai
Keyword(s):  
Cloud Computing ◽  
Customer Service ◽  
Automobile Industry ◽  
Exploratory Study

scholarly journals Incorporating Customer Service Expectations In The Restaurant Industry: The Guide To Survival

2012 ◽  
Vol 28 (5) ◽  
pp. 931
Author(s):  
M.C. Cant ◽  
C. Erdis
Keyword(s):  
Customer Satisfaction ◽  
Empirical Study ◽  
Competitive Advantage ◽  
Customer Service ◽  
Exploratory Study ◽  
Restaurant Industry ◽  
Font Size ◽  
Research Results ◽  
Customer Expectations ◽  
Service Expectations

<span style="font-family: Times New Roman; font-size: small;"> </span><p style="margin: 0in 0.5in 0pt; text-align: justify; text-indent: 0in; mso-pagination: none;" class="MsoBodyTextIndent"><span style="font-family: Times New Roman; font-size: x-small;">With the remarkable growth and economic contributions of the services industry, companies are finding that they need to focus on service to keep up with rising customer expectations and to compete effectively. Thus excellent customer service in a restaurant has the potential of differentiating the restaurant from competing ones and could lead to creating a competitive advantage. Thus, if a restaurant becomes well known for its superior customer service, this can be used as a way of outmanoeuvring competing restaurants.<span style="mso-spacerun: yes;"> </span>This article examines customer service in selected restaurants in the Tshwane area. It is aimed at establishing criteria for excellent customer service in restaurants, which can serve as the basis for building good relationships with customers. An empirical study was conducted to namely to investigate customer service in selected restaurants in the Tshwane Area, with the aim to establish criteria for excellent customer service as a benchmark for establishing relationships with customers, by means of an exploratory study. A self-administered survey was conducted whereby questionnaires were handed to restaurant patrons with the restaurant bill folder.<span style="mso-spacerun: yes;"> </span>Based on the research results, criteria were developed for excellent customer service which can be used as a benchmark for establishing relationships with customers, by providing customer satisfaction, which leads to customer retention, loyalty and ultimately profitability for an organisation.</span></p><span style="font-family: Times New Roman; font-size: small;"> </span>

Strategic Values of Cloud Computing Transformation

2021 ◽  
pp. 1668-1684
Author(s):  
Mohamed Makhlouf ◽  
Oihab Allal-Chérif
Keyword(s):  
Cloud Computing ◽  
Economic Activity ◽  
Exploratory Study ◽  
Managerial Cognition ◽  
Strategic Objectives ◽  
Size And Structure ◽  
Organizational Requirements

This article aims to study the strategic transformative value dimensions of cloud computing. Organizational requirements, managerial strategic objectives, and their attendant challenges are very specific indicators that enable characterization of these dimensions. An exploratory study of 173 cases of companies, covering 17 distinct economic activity sectors, spread over all continents, was conducted, taking into account contingency factors such as culture, size, and structure. The elements of industry, strategy, and technology were also considered, as well as managerial cognition. The analyses of needs, objectives, challenges, implemented solutions, and results of the transformation to cloud computing, enabled us to identify these dimensions. Strategies to maximize the transformative value of cloud computing are then presented. The results of this study can be used by managers to facilitate and optimize this cloud computing transformation.

Management of Privacy and Security in Cloud Computing

2016 ◽  
pp. 1585-1610
Author(s):  
Deniz Tuncalp
Keyword(s):  
Cloud Computing ◽  
Information Security ◽  
Customer Service ◽  
Service Providers ◽  
Cloud Service ◽  
Legal Compliance ◽  
Privacy And Security ◽  
Service Levels ◽  
Service Contracts ◽  
Service Agreement

There are a number of risk domains that are relevant for information privacy and security in cloud-based scenarios and alternative deployment models, which require implementation of a number of controls. However, cloud service providers often take a one-size-fits-all approach and want all their customers to accept the same standardized contract, regardless of their particular information security and legal compliance needs. Taking ISO 27001 Information Security Management standard as a guide, we have employed the Delphi method with a group of cloud computing experts from around the world who are subscribed to the “Cloud Computing” group on LinkedIN to identify the most applicable controls in a generic cloud service provider – customer context. Based on these results, we use a sample of cloud computing customer service agreement as a case study to further discuss related contingencies. As a result, this chapter argues that a more balanced approach is needed in service contracts to ensure the maintenance of necessary service levels and the protection of cloud users.

Research on the Design Modes of Cloud Computing in Mobile Learning Systems

2013 ◽  
Vol 380-384 ◽  
pp. 2325-2328
Author(s):  
Chan Juan Liu
Keyword(s):  
Cloud Computing ◽  
Customer Service ◽  
Data Storage ◽  
Mobile Learning ◽  
Low Cost ◽  
Service Multimédia ◽  
Model Cloud ◽  
Network Application ◽  
Effective Network ◽  
Rich Data

As a low-cost, highly effective network application model, Cloud Computing provides a variety of users with virtual and rich data and processing services including data storage , software downloads and maintenance, customer service, multimedia information resource and so on. On the basis of a brief description of cloud computing and its features, this paper focuses on design modes in mobile learning, and explores the educational environment of cloud computing.

Cloud Computing Awareness among Practitioners in Yemeni Universities: An Exploratory Study

2018 ◽  
Vol 23 (1) ◽  
pp. 1-15
Author(s):  
Nabil Almekhlafi ◽  
◽  
Abdullah Al-Hashedi ◽  
Abdulqader Mohsen ◽  
Mohamed Othman ◽  
...  
Keyword(s):  
Cloud Computing ◽  
Exploratory Study

Cloud Computing Adoption Readiness and Benefit Realization in Irish SMEs—An Exploratory Study

2014 ◽  
Vol 31 (4) ◽  
pp. 313-327 ◽  
Author(s):  
Marian Carcary ◽  
Eileen Doherty ◽  
Gerard Conway ◽  
Stephen McLaughlin
Keyword(s):  
Cloud Computing ◽  
Exploratory Study ◽  
Cloud Computing Adoption

scholarly journals Advanced Vehicle Management with Cyber-Physical System and Vehicular Cloud Computing

2019 ◽  
Vol 8 (10) ◽  
pp. 1005-1009
Keyword(s):  
Cloud Computing ◽  
Automobile Industry ◽  
Ad Hoc ◽  
Sensor Technology ◽  
Vehicular Cloud Computing ◽  
Vehicular Cloud ◽  
Vehicle Systems ◽  
Computer Based ◽  
Hoc Networks ◽  
Vehicle Management

Vehicular cloud computing is a perpetual developing paradigm where the automobiles communicate with each other by retrieving the data, processing it, and sharing it among them even in remote locations through the cloud computing network. This is a developing research platform with innumerable applications both direct and indirect. In other words, it’s the way in which not indifferent automobile vehicles interact with one other. There are a lot of applications for vehicular cloud computing in the automobile industry in assisting with people’s day-to-day life it includes both direct and indirect applications. This platform has proved its way to aid in multiple fields with innovation and update. Cyber-physical vehicle systems are a fraction of vehicular cloud computing network with budding applications. These computer-based algorithms will eventfully aggregate with the automobiles and facilitate them to correlate and communicate with one other. The existing schemes include vehicular cloud computing in conjunction with Ad Hoc Networks where it has improved its efficiency and faced many technical challenges. There also was the implication of sensor technology where sensor incorporated automobiles interact with the network to assist automation. The proposed system involves controlling vehicles efficiently using VCC in cyber-physical systems. It is an advanced vehicle management system with individual connected and an automated vehicle that communicates with one another via cloud computing. The simulated results showed much higher efficiency, management accuracy, communication speed, and information sharing levels between the vehicles

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