Measurement of Quality Performance

2013 ◽  
pp. 203-246
Keyword(s):  
Quality Performance

Empirical Study On Attributes Leading To Satisfaction Among Bank Customer

2019 ◽  
Vol 118 (7) ◽  
pp. 101-110
Author(s):  
Ms.U.Sakthi Veeralakshmi ◽  
Dr.G. Venkatesan
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
Banking Sector ◽  
Positive Impact ◽  
Quality Performance ◽  
Public And Private ◽  
The Difference ◽  
The Individual ◽  
Private Banking ◽  
Service Gap

This research aims at measuring the service quality in public and private banking sector and identifying its relationship to customer satisfaction and behavioral intention. The study was conducted among 500 bank customers by using revised SERVQUAL instrument with 26 items. Behavioral intention of the customers was measured by using the behavioral intention battery. The researcher has used a seven point likert scaling to measure the expected and perceived service quality (performance) and the behavioral intention of the customer. The instrument was selected as the most reliable device to measure the difference-score conceptualization. It is used to evaluate service gap between expectation and perception of service quality. Modifications are made on the SERVQUAL instrument to make it specific to the Banking sector. Questions were added to the instrument like Seating space for waiting (Tangibility), Parking space in the Bank (Tangibility), Variety of products / schemes available (Tangibility), Banks sincere steps to handling Grievances of the customers (Responsiveness). The findings of the study revealed that the customer’s perception (performance) is lower than expectation of the service quality rendered by banks. Responsiveness and Assurance SQ dimensions were the most important dimensions in service quality scored less SQ gap. The study concluded that the individual service quality dimensions have a positive impact on Overall Satisfaction.

scholarly journals Are urologic surgeons performing robot-assisted radical prostatectomy at the University of Alberta meeting surgical quality performance benchmarks? The PROCURE-02 quality assurance study

2019 ◽  
Vol 14 (8) ◽  
Author(s):  
Ben Beech ◽  
Graeme Follett ◽  
Sunita Ghosh ◽  
Jan K. Rudzinski ◽  
Ryan McLarty ◽  
...  
Keyword(s):  
Radical Prostatectomy ◽  
Blood Transfusion ◽  
Injury Rate ◽  
Rectal Injury ◽  
Transfusion Rate ◽  
Resection Rate ◽  
Quality Performance ◽  
Surgical Quality ◽  
University Of Alberta ◽  
R1 Resection

Introduction: Robot-assisted radical prostatectomy (RARP) is a standard of care primary treatment for men with clinically localized prostate cancer (CLPC). The 2010 Canadian Urological Association (CUA) consensus guideline examining surgical quality performance for radical prostatectomy suggested benchmarks for surgical performance. To date, no study has examined whether Canadian surgeons are achieving these benchmarks. We determined the proportion of University of Alberta (UA) urologic surgeons achieving the CUA surgical quality performance outcome (SQPO) benchmarks. Methods: A retrospective quality assurance analysis of prospectively collected data from the PROstate Cancer Urosurgery Repository of Edmonton (PROCURE) was performed. Men who underwent RARP for CLPC between September 2007 and May 2018 by one of seven surgeons were analyzed. SQPO were an unadjusted pT2–R1 resection rate <25%, blood transfusion rate <10%, rectal injury rate <1%, and 90-day mortality rate <1%. Descriptive statistics were used to determine the proportion of surgeons achieving the benchmarks. Results: Data were evaluable for 2821 men. Seven of 7 (100%) surgeons achieved a blood transfusion rate <10%, rectal injury rate <1%, and 90-day mortality rate <1%. However, only six of seven surgeons achieved an unadjusted pT2–R1 resection rate <25%; one surgeon had an unadjusted pT2–R1 resection rate of 27.9%. Limitations include the lack of centralized pathology review for surgical margin status by a dedicated genitourinary pathologist. Conclusions: UA surgeons are achieving the CUA SQPO benchmarks for blood transfusion, rectal injury, and perioperative mortality. However, not all UA urologists are achieving a pT2– R1 resection rate <25%. Surgical quality performance initiatives designed to improve cancer control may be warranted.

Resident-faculty overnight discrepancy rates as a function of number of consecutive nights during a week of night float

Diagnosis ◽  
2020 ◽  
Vol 0 (0) ◽  
Author(s):  
Christine Peterson ◽  
Michael Moore ◽  
Nabeel Sarwani ◽  
Eric Gagnon ◽  
Michael A. Bruno ◽  
...  
Keyword(s):  
Progressive Increase ◽  
Recent Change ◽  
Final Report ◽  
Quality Performance ◽  
Resident Performance ◽  
Night Float ◽  
Perceived Workload ◽  
Report Accuracy ◽  
Shift Length ◽  
The Voice

AbstractObjectivesIn 2018, the ACGME (Accreditation Council for Graduate Medical Education) made a change to the maximum permissible number of consecutive nights a resident trainee can be on “night float,” from six to seven nights. To our knowledge, although investigators have studied overall discrepancy rates and discrepancy rates as a function of shift length or perceived workload of a particular shift, no study has been performed to evaluate resident-faculty discrepancy rates as a quality/performance proxy, to see whether resident performance declines as a function of the number of consecutive nights. Our hypothesis is that we would observe a progressive increase in significant overnight resident – attending discrepancies over the 7 days’ time.MethodsA total of 8,488 reports were extracted between 4/26/2019 to 8/22/2019 retrospectively. Data was obtained from the voice dictation system report server. Exported query was saved as a .csv file format and analyzed using Python packages. A “discrepancy checker” was created to search all finalized reports for the departmental standard heading of “Final Attending Report,” used to specify any significant changes from the preliminary interpretation.ResultsModel estimates varied on different days however there were no trends or patterns to indicate a deterioration in resident performance throughout the week. There were comparable probabilities throughout the week, with 2.17% on Monday, 2.35% on Thursday and 2.05% on Friday.ConclusionsOur results reveal no convincing trend in terms of overnight report discrepancies between the preliminary report generated by the night float resident and the final report issued by a faculty the following morning. These results are in support of the ACGME’s recent change in the permissible number of consecutive nights on night float. We did not prove our hypothesis that resident performance on-call in the domain of report accuracy would diminish over seven consecutive nights while on the night float rotation. Our results found that performance remained fairly uniform over the course of the week.

Implementation of medium voltage remote controlled switches to improve quality performance indexes – a case study

2020 ◽  
Vol 21 (4) ◽  
Author(s):  
Julio Cezar Santos ◽  
Wagner Santos ◽  
Guilherme Cestaro ◽  
Marcio Zamboti Fortes ◽  
Henrique Henriques
Keyword(s):  
Energy Distribution ◽  
Electric Energy ◽  
Regulatory Agencies ◽  
Quality Performance ◽  
Medium Voltage ◽  
Fast Detection ◽  
Performance Indexes ◽  
Short Time ◽  
Operation Center

AbstractThe growing demand for quality in the Energy Distribution Service, both by consumers and by regulatory agencies, obliges most distribution utilities to apply technologies that can be easily implemented and produce results in a short term horizon. The telecontrol technology is an essential tool every time it is necessary to fast restore the energy supply. This technology, which is completely supervised and controlled by the system operation center, allows the fast detection of a fault at a distance and switch an equipment without the aid of the operating crew, thus reducing the time that the power supply is unavailable. The present paper describes a Telecontrol Project, incorporated in an electric energy distribution utility in Brazil and compares the results in quality improvement with others usual investment actions, such as operating and maintenance procedures, laterals protection and network reinforcement. This paper shows, analyzing the results, that to improve the reliability indexes in a short time, when the company’s economic recovery is more important, the application of remotely controlled switch is more effective.

Medicare’s Hospital Value-Based Purchasing Program Values Quality over QALYs

2021 ◽  
pp. 0272989X2110171
Author(s):  
Edward C. Norton ◽  
Jun Li ◽  
Anup Das ◽  
Andrew M. Ryan ◽  
Lena M. Chen
Keyword(s):  
Quality Of Care ◽  
Pay For Performance ◽  
Health Interventions ◽  
Quality Adjusted Life Years ◽  
Value Based Purchasing ◽  
Quality Performance ◽  
Life Years ◽  
Policy Adjustments ◽  
Quality Adjusted Life

Medicare’s Hospital Value-Based Purchasing Program (HVBP) is the first national pay-for-performance program to combine measures of quality of care with a measure of episode spending. We estimated the implicit tradeoffs between mortality reduction and spending reduction. To earn points in HVBP, a hospital can either lower mortality or reduce spending, creating a tradeoff between the 2 measures. We analyzed the quality performance and earned points of 2814 hospitals using publicly available data. We then quantified the tradeoffs between spending and mortality in terms of quality-adjusted life-years (QALYs). If incentives in the program were balanced, then the tradeoff between spending and QALYs should be comparable with those of high-value health interventions, roughly $50,000 to $200,000 per QALY. Instead, the tradeoff in HVBP was about $1.2 million per QALY. HVBP overvalues improvements in quality of care relative to spending reductions. We propose 2 possible policy adjustments that could improve incentives for hospitals to deliver high-value care.

scholarly journals Resource-Based Quality Performance Estimation Method for Construction Operations

2021 ◽  
Vol 11 (9) ◽  
pp. 4122
Author(s):  
Young-Jun Park ◽  
Chang-Yong Yi
Keyword(s):  
Construction Projects ◽  
Estimation Method ◽  
Project Managers ◽  
Performance Estimation ◽  
Construction Simulation ◽  
Construction Operations ◽  
Quality Performance ◽  
Management Objectives ◽  
Performance Indexes ◽  
Reducing Costs

Construction quality is one of the primary management objectives relating to duration and cost for construction projects. Project managers struggle with minimizing duration and cost while maximizing quality for construction projects. In construction projects, duration and cost have management priorities. On the other hand, quality is considered a matter of achievement only when it reaches a certain level. Although the importance of quality control in construction management has been constantly discussed, it has still been sacrificed under the goal of shortening construction duration and reducing costs. This study presents a method for estimating the quantitative quality performance of construction operations in which the level of detail is breaking into the work task level for intuitive quality performance evaluation. For this purpose, quality weights of resources that have a proportional quality importance weight and quality performance indexes of resources are utilized for estimating the quantitative quality performance of construction operations. Quality performance estimation and the resource allocation optimization system is presented and validated using a construction simulation model.

scholarly journals Nutrient Solution Deprivation as a Tool to Improve Hydroponics Sustainability: Yield, Physiological, and Qualitative Response of Lettuce

Agronomy ◽  
2021 ◽  
Vol 11 (8) ◽  
pp. 1469
Author(s):  
Michele Ciriello ◽  
Luigi Formisano ◽  
Antonio Pannico ◽  
Christophe El-Nakhel ◽  
Giancarlo Fascella ◽  
...  
Keyword(s):  
Nutrient Solution ◽  
Potential Effect ◽  
Quality Parameters ◽  
Leafy Vegetables ◽  
Nitrate Content ◽  
Yield Reduction ◽  
Quality Performance ◽  
Floating Raft ◽  
Amino Acids Profile ◽  
Excessive Nutrients

Hydroponics growing systems often contain excessive nutrients (especially nitrates), which could lead to a quality loss in ready-to-eat leafy vegetables and posing a health risk to consumers, if managed inadequately. A floating raft system was adopted to assay the production and quality performance of lettuce (Lactuca sativa L. cv ‘Maravilla De Verano Canasta’) deprived of the nutrient solution by replacement with only water, three and six days before harvest. Yield and quality parameters, mineral composition, pigments, organic acids, amino acids profile, soluble proteins, and carbohydrate content were determined. Nutrient solution deprivation six days before harvest resulted in a significant reduction in leaf nitrate (−53.3%) concomitant with 13.8% of yield loss, while plants deprived of nutrient solution three days before harvest increased total phenols content (32.5%) and total ascorbic acid (102.1%), antioxidant activity (82.7%), anthocyanins (7.9%), sucrose (38.9%), starch (19.5%), and γ-aminobutyric acid (GABA; 28.2%), with a yield reduction of 4.7%, compared to the control. Our results suggest that nutrient solution deprivation three days before harvest is a successful strategy to reduce nitrate content and increase the nutritional quality of lettuce grown in floating raft systems with negligible impact on yield. These promising results warrant further investigation of the potential effect of nutrient solution deprivation on the quality attributes of other leafy vegetables cultivated in floating raft systems and in a “cascade” growing system.

scholarly journals Planning skills by heads of science departmentand academic performance in science subjects in public secondary schools in Nandi county, Kenya

2020 ◽  
Vol 19 (1) ◽  
Author(s):  
Alfed Cheruiyot ◽  
Viviline Ngeno ◽  
Joash K. Kibett
Keyword(s):  
Academic Performance ◽  
Secondary Schools ◽  
Sample Size ◽  
Science Teachers ◽  
Instructional Planning ◽  
Mixed Method Research ◽  
Quality Performance ◽  
Training Needs Assessment ◽  
Academic Activities ◽  
Correlation Statistics

Curriculum and instructional planning is important to ensure that academic activities run without interruption in an academic year or term. Heads of departments (HODs of Science) play a pivotal role in implementation of curriculum in secondary schools. Planning is one of the functions vested on HODs to ensure proper implementation of curriculum in their departments. This paper therefore looks at HODs planning skills towards academic performance improvement in three science subjects in public secondary schools in Nandi County, Kenya. The decision to choose HODs of science was due to the importance that is placed on science subject but which has recorded below average performance compared to other subjects in Kenya Certificate of Secondary School. The three science subjects under investigation are; Physics, Biology and Chemistry for secondary schools. The study used mixed method research design. The study had three target populations that comprised of 231 heads of departments, 231 principals and 693 teachers. The sample size of the study was determined using Krejcie and Morgan formulae of determining sample size and comprised of 23 principals, 128 HODS of science and 247 teachers who were selected through stratified random sampling. Data collection was through questionnaires and interview schedule. Analysis of data was performed through quantitative and qualitative methods. The correlation analysis was computed from HODs and science teachers’ data. The study discovered that most of them only planned for science practicals to be conducted on occasional basis by teachers in the department. Moreover, the HODs of Science ensured that the planned activities were conducted as planned. However, the HODs of Science were found not to have proper planning skills on ICT usage, acquisition of instructional material and conducting training needs assessment for teachers. The computed correlation statistics showed that there existed significant influence (p<0.05) between planning skills by HODs of Science and academic performance of students in sciences in public secondary schools in Nandi County. The study recommends that HODs of Science need to be informed by Quality Assurance and Standards Officers (QASOs) that they need to be proactive and not reactive to the responsibilities under their docket. Participatory planning practices needs also to be embraced by HODs of Science for improved implementation and execution of set objectives and targets. Keywords: Planning, Skills, Quality, Performance, Sciences HODs

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