Tourist information center service quality

2013 ◽  
pp. 127-131
Author(s):  
M Izham ◽  
N Baba ◽  
M Hanafiah
Keyword(s):  
Service Quality ◽  
Information Center ◽  
Center Service ◽  
Tourist Information

scholarly journals ANALISIS KEPUASAN WISATAWAN MANCANEGARA TERHADAP TOURIST INFORMATION CENTRE DI LABUAN BAJO, NUSA TENGGARA TIMUR

Jurnal IPTA ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 202
Author(s):  
Dewi Handriana N. Meo ◽  
I Nyoman Sudiarta ◽  
I Ketut Suwena
Keyword(s):  
Service Quality ◽  
Descriptive Analysis ◽  
Coefficient Of Determination ◽  
Specific Information ◽  
Validity And Reliability ◽  
Tourist Attractions ◽  
Tourist Satisfaction ◽  
Analysis Technique ◽  
Information Center ◽  
Tourist Information

Tourist Information Center (TIC) is a facility that provides specific information about local areas, tourist attractions, festivals and all services related to tourism in the area. The purpose of this study was to determine how much influence the Quality of Service and Trust Affected on Foreign Tourist Satisfaction Using the Tourist Information Center in Labuan Bajo East Nusa Tenggara. Determination of samples in this study using purposive sampling method as many as 115 respondents. Data collection techniques using questionnaires, observation, interviews, documentation, and literature. The data analysis technique in this study is descriptive analysis, validity and reliability, classic assumptions, multiple regression analysis, correlation analysis, and coefficient of determination analysis using SPSS version 17.0.The results of this study indicate the effect of service quality on the satisfaction of foreign tourists using the Tourist Information Center in Labuan Bajo was stated to have a very significant effect with a tcount of 5.243> t table 2.23214. The effect of trust on satisfaction shows a significant value of 8.924> t table 2.23214, while for the influence of service quality and trust simultaneously on satisfaction is significant with a value of 151.617> t table 1.770.

scholarly journals PENGARUH KUALITAS JASA TERHADAP KEPERCAYAAN DAN KEPUASAN PADA TOURIST INFORMATION CENTRE SURABAYA

Jurnal IPTA ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 1
Author(s):  
Kurnia Maharani Putri ◽  
I Wayan Suardana ◽  
Ni Putu Eka Mahadewi
Keyword(s):  
Service Quality ◽  
Sampling Method ◽  
Analysis Method ◽  
Information Centre ◽  
Information Center ◽  
Questionnaire Method ◽  
The Relationship ◽  
The City ◽  
Tourist Information

Tourist Information Centre is one of the important tourism supporting facilities in a tourist destination precisely in the city of Surabaya. The purpose of this study to determine the effect of service quality from the Tourist Information Center to the trust and satisfaction of tourists who visit. This research was conducted at the Tourist Information Center of Surabaya City. Types of data used are qualitative and quantitative data, data collection using questionnaire method, interview and observation. Determination of sample is done by purposive sampling whereas sampling method using representative method of number of indicator multiplied 5 until 10 with get result of 180 tourist. The collected data were analyzed by path analysis method using PLS.The result of the research shows that service quality has significant effect to trust havin gprobability value <0,05, service quality have significant influence to satisfaction with probability value <0,05 and trust have significant effect to satisfaction with probability value <0,05. It states that all hypotheses are accepted. The trust variable proves to be an intervening of 0.6873 which means that variable increasing trust will be a good bridge to the relationship between service quality and satisfaction. The suggestion to increase Tourist Information Center in order to facilitate the access of tourists in obtaining in formation about tourism. And more to place the location to be easily known by tourists.

scholarly journals PERSEPSI DAN MOTIVASI WISATAWAN YANG BERKUNJUNG KE DAYA TARIK WISATA JEMBONG DI KABUPATEN BULELENG

Jurnal IPTA ◽  
2018 ◽  
Vol 5 (2) ◽  
pp. 76
Author(s):  
Martina Minnie Anggela ◽  
Ni Made Oka Karini ◽  
Ni Made Sofia Wijaya
Keyword(s):  
Research Finding ◽  
Research Method ◽  
Local Community ◽  
Tourism Development ◽  
Ancillary Services ◽  
Tourist Attraction ◽  
Tourist Destination ◽  
Information Center ◽  
Push And Pull ◽  
Tourist Information

The aim of this research is to determine the tourist perceptions and motivation that visit to Jembong tourist destination. This research was conducted at the Jembong tourist destination, Jembong District, Ambengan Village, Sukasada District, Buleleng Regency. The research method used is descriptive quantitative by distributed questionnaires to two hundred and twenty fivetourist that visiting Jembong tourist destination in Jembong district, Ambengan Village. A questionnaire consisted of twenty threestatements that refer to the theory of tourism development, which are tourist attraction, amenities, access and ancillary services and eighteen statements of tourist motivation that refer to the push and pull theory motivation. The potential tourist attraction in Jembong tourist destination are waterfall, trekking, and nature. The facilities are bathroom and change room, trash bin, restaurant, parking area, and gazebo. Local community who has an authority to make signboard and provided stairs and trail to facilitate tourists toward waterfall and trekking. Tourist information center made simultaneously with entrance ticket counter Jembong tourist destination. Promotion media at Jembong tourist destination are brochure, email and instagram. Maps of Jembong tourist destination is available in google maps therefore tourist easier toward Jembong tourist destination. The results of this research finding the higher of push motivation and pull motivation is related with beauty nature that suitable with the higher tourist perception to attraction are freshness air and beauty nature in Jembong tourist destination.

Fitness Center Service Quality Model Confirmation SQAS-19

2017 ◽  
Vol 35 (4) ◽  
pp. 49-58 ◽  
Author(s):  
Joseph T. Walker ◽  
Gene Farren ◽  
Andrew Dotterweich ◽  
James Gould ◽  
Laura Walker
Keyword(s):  
Service Quality ◽  
Quality Model ◽  
Fitness Center ◽  
Center Service

scholarly journals RANCANG BANGUN PEMBUATAN APLIKASI TIC (TOURIST INFORMATION CENTER) PONOROGO BERBASIS ANDROID MENGGUNAKAN SIG DAN WEB SERVER

KOMPUTEK ◽  
2017 ◽  
Vol 1 (1) ◽  
pp. 73
Author(s):  
Charisma Audia Maghribi ◽  
Aliyadi Aliyadi ◽  
Ghulam Asrofi Buntoro
Keyword(s):  
Web Server ◽  
Google Maps ◽  
Information Center ◽  
Tourist Information

Penelitian ini menghasilkan Aplikasi TIC (Tourist Information Center) Ponorogo dengan Menggunakan SIG dan Web Server. TIC Ponorogo merupakan sebuah aplikasi berbasis android yang menggunakan dukungan google maps sehingga mampu memberikan kemudahan mengenai informasi pada wisatawan tentang tempat wisata, penginapan, rumah makan, pusat oleh-oleh dan disertai dengan rute menuju ke tempat tersebut. Dengan menggunakan aplikasi ini diharapkan pengguna bisa terbantu menemukan tempat wisata, kuliner, berita dan kebudayaan serta informasi lainya tentang Kabupaten Ponorogo dengan memanfaatkan GPS dan internet. 

scholarly journals Development of Tourism Villages Based on Promotion Integration Through Websites

2021 ◽  
Vol 5 (2) ◽  
Author(s):  
Sayekti Suindyah Dwiningwarni ◽  
Mei Indrawati ◽  
Machrus Ali ◽  
Syamsiyah Yuli Dwi Andari
Keyword(s):  
Web Sites ◽  
Management Training ◽  
Organizational Management ◽  
Job Description ◽  
Tourist Attractions ◽  
Information Center ◽  
Tourism Potential ◽  
Tourist Information ◽  
The Web

Galengdowo Village has both natural and artificial tourism potential. The problem is that the promotion has not been carried out optimally and has not been integrated into one website and the lack of tourist information for prospective tourists. The goal of this action is to progress tourist villages through digitization and web sites. The methods used are training, mentoring, supervising, and asessment. The findings indicate this the tutoring and assistance in operating the web and the design of the promotion greatly impact the participants, it can regarded the finding of monitoring through the galengdowo. id web. he tourist information center is very much needed by the manager because it can provide information about tourist attractions to tourists. The results of the organizational management training, namely increasing the quality of Pokdarwis managers, which initially did not have a job description and after the training, there was a job description for each administrator

scholarly journals Analysis of Factors That Influences Customer Retention in Unit Trust Industry

2021 ◽  
Vol 9 (6) ◽  
pp. 153-167
Author(s):  
P. Ravindran Pathmananathan ◽  
Khairi Aseh
Keyword(s):  
Service Quality ◽  
Relationship Marketing ◽  
Customer Retention ◽  
Consumer Loyalty ◽  
Client Retention ◽  
Unit Trust ◽  
Trust Industry ◽  
Commercial Center ◽  
Center Service

ABSTRACT Relationship Marketing has been perceived as an incredible method to fabricate a restrictive long haul relationship with their customers in the present powerful worldwide commercial center. Service quality is becoming increasingly important to a growing number of businesses. A unit trust's prosperity relies upon the skill and experience of the organization that oversees it. The aim of this research is to emphasise the significance of service quality in unit trust industry. This research was conducted using a questionnaire that was distributed to 200 customers of unit trust agents in Penang. It can be concluded that relationship marketing is essentially corresponded with service quality and consumer loyalty as well as client retention.

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