Human Factors Engineering of Health Care Reporting Systems

2011 ◽  
pp. 423-448
Author(s):  
Christopher Johnson
Keyword(s):  
Health Care ◽  
Human Factors ◽  
Human Factors Engineering ◽  
Reporting Systems

scholarly journals Lessons Learned from Journey Mapping in Health Care

2019 ◽  
Vol 8 (1) ◽  
pp. 105-109
Author(s):  
Kyle Maddox ◽  
Donna Baggetta ◽  
Jennifer Herout ◽  
Kurt Ruark
Keyword(s):  
Health Care ◽  
Human Factors ◽  
Data Gathering ◽  
Lessons Learned ◽  
Human Factors Engineering ◽  
Department Of Veterans Affairs ◽  
Design Quality ◽  
User Research ◽  
Stakeholder Groups ◽  
Engineering Team

The Department of Veterans Affairs’ Human Factors Engineering team recognizes the value of journey maps as a means for communication among stakeholder groups and develops maps to showcase the experience of users with health services and technology systems. The uniqueness of health care environments caused difficulties in following available trade guidance for creating journey maps. Anticipating that other Human Factors Engineers working in health care settings will encounter similar challenges, this paper showcases our lessons learned while creating two distinct journey maps and offers a process for constructing journey maps in health care environments. We learned to selectively limit the content of journey maps, ensure design quality by utilizing a template and rubric, and apply alternate approaches for data gathering. Our improved process includes steps to partner with stakeholders, produce a journey map framework and confirm it with user research, and visualize findings in the completed journey map.

Examining health care personal protective equipment use through a human factors engineering and product design lens

2019 ◽  
Vol 47 (5) ◽  
pp. 595-598 ◽  
Author(s):  
Hamed Salehi ◽  
Priyadarshini R. Pennathur ◽  
Jaqueline Pereira Da Silva ◽  
Loreen A. Herwaldt
Keyword(s):  
Health Care ◽  
Human Factors ◽  
Product Design ◽  
Personal Protective Equipment ◽  
Protective Equipment ◽  
Human Factors Engineering

Medical Devices and Patient Safety

2012 ◽  
Vol 32 (4) ◽  
pp. 60-68 ◽  
Author(s):  
Elizabeth Mattox
Keyword(s):  
Health Care ◽  
Patient Safety ◽  
Intensive Care ◽  
Human Factors ◽  
Medical Devices ◽  
Human Factors Engineering ◽  
Reduce Risk ◽  
Device Use

Errors related to health care devices are not well understood. Nurses in intensive care and progressive care environments can benefit from understanding manufacturer-related error and device-use error, the principles of human factors engineering, and the steps that can be taken to reduce risk of errors related to health care devices.

Reducing and Mitigating Human Error in Medicine

2005 ◽  
Vol 1 (1) ◽  
pp. 254-296 ◽  
Author(s):  
Daniel Morrow ◽  
Robert North ◽  
Christopher D. Wickens
Keyword(s):  
Health Care ◽  
Adverse Events ◽  
Human Factors ◽  
Medical Device ◽  
Human Error ◽  
Health Care Systems ◽  
Medication Use ◽  
Human Factors Engineering ◽  
Work Practices ◽  
Theoretical Frameworks

Although precise definitions and models of human error in medicine remain elusive, there is little doubt that adverse events, sometimes involving human error, threaten patient safety and can be addressed by human factors approaches to error. In this chapter, we combine an information-processing framework that identifies perceptual, cognitive, and behavioral requirements of operators involved in health care activities with a system-based perspective that helps define when these needs are met by the health care context. We focus on errors and adverse events related to four broad areas of medical activities: medical device use, medication use, team collaboration, and diagnostic/decision support. For each area, we review evidence for specific error types, operator and system factors that contribute to these errors, and possible mitigating strategies related to design and training interventions that enable health care systems to better meet operators' perceptual, cognitive, and behavioral needs. This review reveals progress in identifying sources of human error and developing mitigating strategies in the areas of medical device and medication use, in part because of tools from human factors engineering that identify user needs and how to design environments to support them. Much less is known about how error emerges from work practices in complex settings, such as collaboration among team members. There is a need for theoretical frameworks to analyze error in the context of routine work practices. Such frameworks will bridge cognitive analyses of individual operators and tasks and more comprehensive theories of organizations, to guide interventions that target medical error at multiple levels.

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