The Public Perception on the Quality of Policing in Indonesia

2011 ◽  
pp. 401-420
Keyword(s):  
Public Perception ◽  
The Public

scholarly journals PUBLIC PERCEPTION OF IMMIGRATION CONTENT ON SOCIAL MEDIA INSTAGRAM AT THE TPI EAST JAKARTA CLASS I IMMIGRATION OFFICE

2019 ◽  
Vol 1 (2) ◽  
pp. 81-92
Author(s):  
Muhammad Aditya Majdi
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Research Method ◽  
Public Perception ◽  
Public Perceptions ◽  
Class I ◽  
Learning Material ◽  
Quality Of Information ◽  
The Public

Public perception of immigration content at the TPI East Jakarta Class I Immigration Office is very important in determining the quality of information and understanding of immigration provided to the public by focusing on social media Instagram. With some literacy regarding public perceptions it can produce a public view of immigration content that has been disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. This can be used as study and learning material in seeing some of the shortcomings that must be addressed by the TPI East Jakarta Class I Immigration Office regarding public perceptions of immigration content. With the descriptive qualitative research method, it explains that there are still gaps or shortcomings of immigration content disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. So it is very necessary to make several further research studies related to public perceptions of immigration content so as to harmonize understanding between the information provider and the recipient of the information.  

scholarly journals ANALISIS AKTIVITAS HUBUNGAN MEDIA DALAM MANAJEMEN KRISIS DI PERGURUAN TINGGI

2018 ◽  
Vol 11 (1) ◽  
pp. 86
Author(s):  
Narayana Mahendra Prastya
Keyword(s):  
Mass Media ◽  
Public Relations ◽  
Public Perception ◽  
Media Relations ◽  
The Public ◽  
News Sources ◽  
The Media ◽  
The University ◽  
Information Subsidies

Tulisan ini bertujuan untuk menganalisis aktivitas hubungan media yang dilakukan oleh Universitas Islam Indonesia, saat kejadian Tragedi Diksar Mapala UII. Kejadian tersebut merupakan krisis karena tidak diduga, terjadi secara mendadak, dan menimbulkan gangguan pada aktivitas dan citra organisasi. Hubungan media adalah salah satu aktivitas yang penting dalam manajemen krisis, karena media massa mampu mempengaruhi persepsi masyarakat terhadap satu organisasi dalam krisis. Dalam situasi krisis sendiri, persepsi dapat menjadi lebih kuat daripada fakta. Batasan hubungan media dalam tulisan ini adalah dalam aspek penyediaan informasi yang terdiri dari : (1) kualitas narasumber organisasi dan (2) cara organisasi dalam membantu liputan media. Data penelitian ini diperoleh dengan mewawancarai wartawan dari media di Yogyakarta yang meliput Diksar Mapala UII. Hasilnya menunjukkan bahwa media membutuhkan narasumber pimpinan tertinggi universitas. Informasi yang diperoleh dari humas universitas dirasa masih kurang cukup. Dalam hal upaya organisasi membantu aktivitas liputan, UII dinilai masih kurang cepat dan kurang terbuka dalam memberikan informasi. The purpose of this article is to analyse the media relations activities by Islamic University of Indonesia (UII), related to crisis "Tragedi Diksar Mapala UII". This incident lead to crisis because it is unpredictable, happen suddenly, disturb the organizational activities, and make the organization's image being at risk. Media relations is one important activites in crisis management. It is because mass media could affect the public perception toward an organization. In crisis situation, perception could be stronger than the fact. The limitation of media relations in this article are information subsidies. Information subsidies consist of : (1) the quality of news sources that provided by the organization, and (2) how organization facilitate the news gathering process by the media. The data for this article is being collected from interview with journalist from the mass media in Yogyakarta. The results are media want the top management of the universities as the news sources. The information that being provided by public relations is not enough. The university also lack of quickness and lack of openess.

A Hybrid Approach Based on SERVQUAL, SERVPERF, and IPA for Measuring Transit Service Quality

2020 ◽  
pp. 295-311
Author(s):  
Mohamad Haidar
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Social Environment ◽  
Public Perception ◽  
Hybrid Approach ◽  
Transit System ◽  
The Public ◽  
International Graduate ◽  
The City

The purpose of this chapter is to discuss the public perception of the quality of service in the public transit system in Montreal using a combination of analyses and surveys. The results are used to make recommendations to improve the STM and its perception. General guidelines of SERVQUAL with some additional questions that are more specific to the current social environment of the city are presented. A survey was conducted by asking 250 international graduate Concordia students to rate a series of statements based on the importance of the issue and how much they agreed with the statement, the results were analyzed using three methods: SERVQUAL, SERVPERF, and IPA. The improvement of timetable synchronization between different metro lines and buses is crucial, as well as the education of STM employees in terms of dealing with different ethnicities, languages, and backgrounds are found. The chapter is a rare outside look at the STM and how users perceive the quality of the service, as opposed to the usual internal studies done by the organization itself.

scholarly journals Public Perception of Visual Quality of Cut Mutia Mosque Park as Public Space in Jakarta

2016 ◽  
Vol 3 (4) ◽  
pp. 171
Author(s):  
Agus S Sadana
Keyword(s):  
Public Space ◽  
Public Perception ◽  
Open Space ◽  
Added Value ◽  
The Public ◽  
Value Perception ◽  
Critical Elements ◽  
The City ◽  
City Park

Cut Mutia Park is a city park which is an integral part and attached to the main courtyard of the mosque cut mutia. This park is a green open space that serves as a public space and generate the aesthetics of the city. There are seven critical elements that need to be studied to determine the public's perception of the park. Knowledgeable public perception of these elements, useful for city authorities in the development of city parks for future. The results of the research showed that of the seven elements studied, only two elements of which will be a positive perception, namely aspects of cleanliness and coolness, while five other aspects got a negative perception. As a result, generally Cut Mutia Parks research object only gets the value perception of -0.24. Details of the value obtained by each of these aspects are: -0.52 for comfortability; +0.13 for cleanliness; -0.003 for freshness; +0.26 for coolness; -0.77 for harmony level; -0.42 for beauty level; and -0.32 for interesting presented. Low perception from respondents indicated that Cut Mutia Park need better design such that it can give added value to the mosque and the environment surrounding. At the end can be said that the city authorities need to further improve attention in structuring of the park, to makes Cut Mutia Park become more comfortable, interesting and favored by the public, and also strengthening the power of the mosque as the central point.

Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India

2010 ◽  
Vol 2 (3) ◽  
pp. 53-73 ◽  
Author(s):  
Anand Parkash Bansal ◽  
Vishnuprasad Nagadevara
Keyword(s):  
Structural Change ◽  
Public Sector ◽  
Public Perception ◽  
Demographic Characteristics ◽  
Quality Of Services ◽  
The Public ◽  
Military Engineer ◽  
Infrastructure Provision ◽  
And Performance

Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) in India. Customers’ survey mode was used to measure the expectations, perception, importance and satisfaction. The perceived quality of services provided by this department was measured with SERVQUAL instrument on selected attributes using the Gap approach for identifying priorities. Additionally, this study also examines the influence of demographic characteristics of clients on expectations and perceptions of the clients. The results can be used by similar organisations for cultural and structural change to increase accountability and performance, in which the results indicate that the three most important dimensions in the order of importance among the clients of MES are tangibles, responsiveness and reliability.

scholarly journals FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PEMANFAATAN PELAYANAN KESEHATAN DI WILAYAH KERJA PUSKESMAS TAMBARANA KECAMATAN POSO PESISIR UTARA KABUPATEN POSO

2016 ◽  
Vol 4 (1) ◽  
pp. 29
Author(s):  
Muh Ryman Napirah ◽  
Abd Rahman ◽  
Agustina Tony
Keyword(s):  
Quality Of Service ◽  
Health Service ◽  
Service Utilization ◽  
Health Service Utilization ◽  
Public Perception ◽  
Family Income ◽  
Community Health Center ◽  
The Public ◽  
Perception Of Health

<p>Community Health Center is a health service facility that organizes public health efforts and the efforts of individual health at the first level, with more prioritizes promotive and preventive efforts, to achieve the highest public health status in its working area. Utilization of Community Health Center service is influenced by several factors like the public perception of health, public perception of the quality of service, family income and level of education. This study aimed to determine the relationship of the public perception of health, public perception of the quality of service, family income and education level with Health Service Utilization in the working area of Community Health Center Tambarana North Coastal of Poso sub-district, Poso district. This type of research was analytical survey research with cross sectional approach. The total of the sample were 69 respondents which was drawn by using Standley Lameshow formula which the population was known. Data was analyzed descriptively which was known as univariate and bivariate analysis, on the credibility degree of 95% (p &lt;0.05). Chi Square test results showed that the public perception of health related to health service utilization (ρ = 0.000), public perception of the quality of service was not related to health service utilization (ρ = 0.213), family income relatedto health service utilization (ρ = 0.004), and there was a relationship between the education level with health service utilization (ρ = 0.000). The relation absence of public perception of service quality with health service utilizationmay be affected by physical evidence, reliability, responsiveness, assurance and empathy.</p>

Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India

2012 ◽  
pp. 219-238
Author(s):  
Anand Parkash Bansal ◽  
Vishnuprasad Nagadevara
Keyword(s):  
Structural Change ◽  
Public Sector ◽  
Public Perception ◽  
Perceived Quality ◽  
Demographic Characteristics ◽  
The Public ◽  
Military Engineer ◽  
Infrastructure Provision ◽  
And Performance

Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) in India. Customers’ survey mode was used to measure the expectations, perception, importance and satisfaction. The perceived quality of services provided by this department was measured with SERVQUAL instrument on selected attributes using the Gap approach for identifying priorities. Additionally, this study also examines the influence of demographic characteristics of clients on expectations and perceptions of the clients. The results can be used by similar organisations for cultural and structural change to increase accountability and performance, in which the results indicate that the three most important dimensions in the order of importance among the clients of MES are tangibles, responsiveness and reliability.

Public Perception on the Role of Kiai in Yogyakarta

2013 ◽  
Vol 20 (2) ◽  
pp. 133
Author(s):  
Marmiati Mawardi
Keyword(s):  
Public Perception ◽  
Religious Life ◽  
Social Background ◽  
Positive Role ◽  
The Public ◽  
The Social ◽  
People’S Perception ◽  
Special Region

<p><em>Thi</em><em>s paper is a summary of the research conducted in the province of Special Region of Yogyakarta, and put people in the Yogyakarta City, Sleman Regency and Kulonprogo Regency as sample. This research aimed to discribe people’s perception of the of kiai (Islamic scholars) in the field of empowerment for improving the quality of religious life and increasing religious harmony in Special Region of Yogyakarta. The analysis results showed that the kiai has considerable role for improving the religious diversity among community and improve the quality of religious harmony. The public view on the dimension of beliefs, rituals and social very negative an relatively small. This reality showed that Yogyakarta people’s religious knowledge was quite diverse, so there is a different perception. People’s perception of the role of kiai in improving the quality of religious life and religious harmony based on the social background of respondents of all categories, respondents said that kiai have positive role.</em></p>

scholarly journals Penggunaan Jalur Pejalan Kaki di Koridor Jalan Pahlawan dan Jalan Pemuda Kota Semarang oleh Masyarakat Difabel

2016 ◽  
Vol 12 (3) ◽  
pp. 336
Author(s):  
Pradipta Pratama
Keyword(s):  
Public Space ◽  
Public Perception ◽  
Descriptive Analysis ◽  
People With Disabilities ◽  
Impaired Hearing ◽  
The Public ◽  
Minimum Number ◽  
Qualitative Descriptive ◽  
The Government

Pahlawan streets and Pemuda streets has recently experienced significant improvements in improving the quality of public space in particular pedestrian ways. Significant improvements were addressed by the government of Semarang that all segments of society could use it more comfortable and safe, but  in  reality  both pedestrian  ways in  the  two corridors  is  still  rarely  seen  used by  people  with disabilities. Referring to the problems it is the thought that research is needed to evaluate the use of pedestrian ways on Pahlawan streets and Pemuda streets for people with disabilities. The purpose of this study was to evaluate the use of pedestrian ways for people with disabilities as well as obtain the factors that cause minimal numbers people with disabilities who access the pedestrian ways. Research targets are to be achieved by identifying the feasibility s tudy of literature and the public perception of disability. The research method uses deductive research methods with qualitative descriptive analysis techniques. This technique is done by commenting on  the feasibility of the elements contained in the pedestrian ways based on the literature and the public perception of disability. Based on a literature review that refers to problems in the field of research obtained variables which are divided into two focus the observation were variables pedestrian ways and variables public perception disabilities. For  people  with disabilities who selected were the physically disabled, visually impaired, hearing impaiired and ederly with perception measurement include comfort, convenience, safety, achievement, usability, sensitivity and independence. Based on the results of the analysis it is known that both the pedestrian ways on Pahlawan streets and Pemuda streets can not be said to be feasible for handicapped due to the lack of quality of both the pedestrian ways. It is also known that there are external and internal factors that dominate cause the minimum  number  of  people  with  disabilities  ranging  from  pedestrian  ways  conditions,  their  own motivation or desire, age and availability of transportation. Under these conditions, the improvements in both the pedestrian ways is necessary to improve the quality of its use for people with disabilities.

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