Organization for Total· Quality and Continuous Improvement

1992 ◽  
pp. 37-74
Keyword(s):  
Continuous Improvement ◽  
Total Quality

scholarly journals Organisational culture, organisational learning and total quality management: A literature review and synthesis

1999 ◽  
Vol 22 (3) ◽  
pp. 162 ◽  
Author(s):  
Geoffrey Bloor
Keyword(s):  
Quality Management ◽  
Health Services ◽  
Literature Review ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Organisational Culture ◽  
Organisational Learning ◽  
Total Quality ◽  
Improvement Programs

As health services face increasing pressure to meet the expectations of different stakeholders,they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organisational culture, organisational learning and total quality management and shows how a synthesis of this knowledge can assist in develop ingcontinuous organisational learning and improvement.

scholarly journals Modelo Aplicable A La Gestión De Procesos Ágiles De Desarrollo De Software Basado En Cmmi –Dev 1.3 Y Scrum

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Adriana Iglesias ◽  
Acellys Messino ◽  
Patty Pedroza ◽  
Ricardo Llanos
Keyword(s):  
Best Practices ◽  
Software Development ◽  
Continuous Improvement ◽  
Process Management ◽  
Model Development ◽  
Agile Development ◽  
Total Quality ◽  
Model Quality ◽  
Development And Management ◽  
Buenas Prácticas

El presente Artículo de Investigación propone un modelo orientado a las necesidades de calidad total en las organizaciones dedicadas al desarrollo de software conforme a la alineación de los procesos de desarrollo y gestión con los objetivos organizacionales; lo cual hace pertinente la formulación de un modelo de gestión de procesos de desarrollo basado en los principios y prácticas del enfoque ágil, orientado hacia la aplicación de buenas prácticas y procesos de mejora continua. El modelo planteado se denomina SUMM - “Modelo Unificado de Madurez de Scrum” y está orientado a la gestión de procesos ágiles de desarrollo de software enmarcados en las buenas prácticas de CMMI-DEV 1.3 y el marco de trabajo de SCRUM. SUMM consta de cinco niveles de madurez, de acuerdo a la representación por etapas de CMMI - DEV, estos niveles a su vez están compuestos de Metas, Objetivos, Prácticas e Indicadores que permitirán a la organización poder emplear un modelo de desarrollo ágil de calidad, enfocados en procesos de mejora continua.AbstractThis article of Research proposes a model oriented to the needs of total quality in organizations dedicated to software development according to the alignment of development and management processes with organizational objectives, which makes the formulation of relevant management model development process based on the principles and practices of agile approach towards the application of best practices and continuous improvement processes. The proposed model is called SUMM - "Unified Model Scrum Maturity" and is focused on process management software development agile framed in the best practices of CMMI-DEV 1.3 and SCRUM framework. SUMM consists of five maturity levels, according to the staged representation of CMMI - DEV, these levels in turn are composed of Goals, Objectives, Practices and indicators that enable the organization to employ an agile development model quality focused on continuous improvement processes.

scholarly journals The effect of applying total quality standards on job performance – An applied study for workers in the Saudi Red Crescent \ Saudi Arabia –: أثر تطبيق معايير الجودة الشاملة على الأداء الوظيفي – دراسة تطبيقية على العاملين في هيئة الهلال الأحمر السعودي/ المملكة العربية السعودية –

2020 ◽  
Vol 4 (10) ◽  
Author(s):  
Mohammad Hassan Alshehri, Saeed Ayed Nasser Al-Shahrani
Keyword(s):  
Statistical Analysis ◽  
Job Performance ◽  
Continuous Improvement ◽  
Quality Standards ◽  
Analysis Program ◽  
Total Quality ◽  
Applied Study ◽  
High Level ◽  
Descriptive Method ◽  
Statistical Analysis Program

On the performance of staff in the Saudi Red Crescent. The researcher used the analytical descriptive method, using the questionnaire performance to measure the opinions of the respondents using the statistical analysis program (SPSS) to analyze the data collected. The results of the study confirm the existence of an effect in applying the comprehensive quality standards on the job performance in the Saudi Red Crescent Authority at a high level on all criteria, and the study also found that the level of application of the comprehensive quality standards with all its criteria (continuous improvement, zero errors, focus on the beneficiaries) where It represents between 3.39 and 3.57 out of 5, and the level of job performance in the Saudi Red Crescent Authority is relatively high, as it represents 3.33 out of 5. The study recommends the need to pay attention to the application of TQM standards and to focus on the most important standards and impact on job performance.

scholarly journals Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEs

2021 ◽  
Vol 13 (18) ◽  
pp. 10095
Author(s):  
Marina Godinho Antunes ◽  
Pedro Ribeiro Mucharreira ◽  
Maria Rosário Texeira Justino ◽  
Joaquín Texeira-Quirós
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Continuous Improvement ◽  
Product Innovation ◽  
Research Study ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Model ◽  
Process Innovation ◽  
Total Quality ◽  
Innovation Strategies

This research study aims to study and identify which dimensions of TQM have influence on and support innovation strategies within the Portuguese small and medium enterprises (SMEs), in the context of products or services’ innovation and process innovation, as well as to analyze the extent to which this relationship occurs. To examine the linkage between TQM dimensions and innovation strategies, concerning innovation products and innovation processes, a multiple linear regression analysis was chosen and an eight-predictor multiple linear regression model was proposed. The data was collected through a questionnaire sent by email. This research study allows to conclude that several dimensions of TQM, such as benchmarking, quality/conception and product design, and continuous improvement, have a significant and positive association with product innovation. Although the data analysis/measurement of the results dimension has a significant association with product innovation, this association is negative. Conversely, several TQM dimensions, such as leadership/management’s commitment, benchmarking, involvement/empowerment of employees, and continuous improvement, revealed a positive and significant association with process innovation. Our research is of crucial importance for the knowledge of Portuguese SMEs and the fundamental factors that companies must address to both improve their efficiency and be more competitive, thereby increasing profitability and ensuring financial sustainability in the medium and long term.

scholarly journals THE PRACTICE OF CONTINUOUS IMPROVEMENT BEHAVIOURS IN MANUFACTURING COMPANIES WITH ISO 9001

2021 ◽  
Vol 6 (1) ◽  
pp. 147-155
Author(s):  
Vesna Sesar ◽  
◽  
Anica Hunjet
Keyword(s):  
Total Quality Management ◽  
Continuous Improvement ◽  
Six Sigma ◽  
Evolutionary Model ◽  
Iso 9001 ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Business Results ◽  
Development Level ◽  
Long Run

Continuous improvement gained much attention in the literature as one of the principles in total quality management and practice under methodologies such as Lean or Six Sigma. Continuous improvement in organizations represents a comprehensive process that includes involvement of all people on all organizational levels to make improvements throughout the whole organization. Therefore, building and sustaining the organizational CI capability through practicing the CI behaviours leads to achieving better efficiency, effectiveness and business results of the organization. Also applying CI behaviours leads to change in organizational culture which is, in the long run, oriented toward making every day continuous improvements. The purpose of this paper is to present which CI behaviours can be developed in organization and measured according to the Bessant's evolutionary model of continuous improvement behaviour. Also, the goal of the research is to present based on the conducted research, the state of CI practice regarding adopted CI behaviours which will be presented as the development level of CI behaviours that researched manufacturing companies in Croatia with ISO 9001 certificate, have. Keywords: continuous improvement behaviours, kaizen, model

scholarly journals Continuous improvement initiatives for dynamic capabilities development

2020 ◽  
Vol 11 (1) ◽  
pp. 125-149
Author(s):  
Leopoldo Gutierrez-Gutierrez ◽  
Jiju Antony
Keyword(s):  
Continuous Improvement ◽  
Dynamic Capabilities ◽  
Success Factors ◽  
Future Research ◽  
Total Quality ◽  
Dominant Position ◽  
Content Type ◽  
Critical Success ◽  
The Usa

Purpose This study aims to analyse the existing literature on continuous improvement (CI) initiatives and dynamic capabilities (DCs) development to explore the question whether CI initiatives foster development of DCs in organisations. Design/methodology/approach A systematic literature review (SLR) was undertaken. Four databases were included in the structured searches (EBSCOhost, Web of Knowledge, Scopus, ProQuest and Emerald Insight), 19 studies were finally included and analysed in detail. Findings The results obtained identify issues such as a growing trend in the publication of studies, the dominant position of the USA and the predominance of empirical papers. The literature was classified according to whether it presents CI as a DC in itself, as an enabler of DC or as a result of the DC. The main critical success factors to be implemented in CI initiatives (CII) were also identified, to enhance the development of DCs. Finally, based on the analysis of the specific DC literature, ten theoretical propositions for possible future research have been developed. Originality/value CII such as Lean Management, Six Sigma and Total Quality Management have been widely implemented in organisations. Despite their reputation, the effects of these initiatives on long-term benefits remain debated, this motivates the SLR of CII and DC. The DC theory tackles the question of how firms can sustain their advantage and profits in the long term, making this perspective ideal for tackling controversy on the benefits of CII.

Ranking model of total quality management enablers in healthcare establishments using the best-worst method

2019 ◽  
Vol 31 (5) ◽  
pp. 790-814 ◽  
Author(s):  
Faisal Talib ◽  
Mohammad Asjad ◽  
Rajesh Attri ◽  
Arshad Noor Siddiquee ◽  
Zahid A. Khan
Keyword(s):  
Continuous Improvement ◽  
Significant Rise ◽  
Successful Implementation ◽  
Total Quality ◽  
Main Category ◽  
Content Type ◽  
Adoption And Implementation ◽  
Ranking Model ◽  
Improved Performance ◽  
Best Worst Method

Purpose Recent years have witnessed a significant rise in Indian healthcare establishments (HCEs) which indicate that there is a constant need to improve the healthcare quality services through the adoption and implementation of TQM enablers. The purpose of this paper is to identify such enablers and then propose a ranking model for TQM implementation in Indian HCEs for improved performance. Design/methodology/approach The study identifies 20 TQM enablers through comprehensive literature survey and expert’s opinion, and classifies them into five main categories. The prominence of these enablers is established using a recently developed novel multi-criteria decision making (MCDM) method, i.e. best-worst method (BWM). The importance of the various main category and sub-category enablers is decided on the basis of their weights which are determined by the BWM. In comparison to other MCDM methods, such as analytical hierarchy process, BWM requires relatively lesser comparison data and also provides consistent comparisons which results in both optimal and reliable weights of the enablers considered in this paper. Further, a sensitivity analysis is also carried out to ensure that the ranking (based on the optimal weights) of the various enablers is reliable and robust. Findings The results of this study reveal that out of five main category enablers, the “leadership-based enablers (E1)” and the “continuous improvement based enablers (E5)” are the most and the least important enablers, respectively. Similarly, among the 20 sub-category enablers, “quality leadership and role of physicians (E14)” and “performing regular survey of customer satisfaction and quality audit (E52)” are the most and the least dominating sub-category enablers, respectively. Research limitations/implications This study does not explore the interrelationship between the various TQM enablers and also does not evaluate performance of the various HCEs based on the weights of the enablers. Practical implications The priority of the TQM enablers determined in this paper enables decision makers to understand their influence on successful implementation of the TQM principles and policies in HCEs leading to an overall improvement in the system’s performance. Originality/value This study identifies the various TQM enablers in HCEs and categorizes them into five main categories and ranks them using the BWM. The findings of this research are quite useful for management of the HCEs to properly understand the relative importance of these enablers so that managers can formulate an effective and efficient strategy for their easy and smooth implementation which is necessary for continuous improvement.

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