The Psychiatric Patient: a Voice to be Heard

1979 ◽  
Vol 135 (2) ◽  
pp. 115-121 ◽  
Author(s):  
D. Gordon ◽  
D. A. Alexander ◽  
J. Dietzan
Keyword(s):  
Patient Satisfaction ◽  
National Health Service ◽  
Health Service ◽  
Health Services ◽  
National Health ◽  
Psychiatric Care ◽  
Major Goal ◽  
Per Se ◽  
Structural Aspects ◽  
Patient Opinion

SummaryPatients' view of psychiatric care and its implications is a neglected area of inquiry, partly due to ideological factors as well as structural aspects of the National Health Service. It is acknowledged that patient satisfaction per se cannot be the major goal of the Health Services, but the path to improved welfare and treatment may be facilitated by patient satisfaction or at least by an awareness of patient opinion. Further exploration of this area is recommended.

Psychiatric Out-Patients in Plymouth—An Area Service Analysed

1965 ◽  
Vol 111 (470) ◽  
pp. 10-17 ◽  
Author(s):  
Neil Kessel ◽  
Christine Hassall ◽  
Robert Blair ◽  
John M. Gilroy ◽  
Francis Pilkington ◽  
...  
Keyword(s):  
National Health Service ◽  
Health Service ◽  
National Health ◽  
Mental Hospital ◽  
Psychiatric Care ◽  
Community Care ◽  
Psychiatric Patients ◽  
Patient Department

Out-patient services in Britain for psychiatric patients have expanded enormously under the National Health Service. Well over half a million patients are seen at clinics annually. Concomitant with this increase the out-patient department has changed in function. No longer is it principally concerned with providing follow up and support for discharged mental hospital in-patients; instead, because of the greatly increased demand for psychiatric care for less severe disorders and under the influence of the movement for community care it now should play a part not at all subservient to the in-patient department. The clinic, properly run, should be an arena of treatment in its own right.

scholarly journals The Health and Social Care Act 2012: what will it mean for mental health services in England?

2012 ◽  
Vol 36 (11) ◽  
pp. 401-403 ◽  
Author(s):  
Frank Holloway
Keyword(s):  
Mental Health ◽  
National Health Service ◽  
Mental Health Services ◽  
Health Service ◽  
Health Services ◽  
National Health ◽  
Social Care ◽  
Health And Social Care

SummaryThe Health and Social Care Act 2012 brings in profound changes to the organisation of healthcare in England. These changes are briefly described and their implications for mental health services are explored. They occur as the National Health Service (NHS) and social care are experiencing significant financial cuts, the payment by results regime is being introduced for mental health and the NHS is pursuing the personalisation agenda. Psychiatrists have an opportunity to influence the commissioning of mental health services if they understand the organisational changes and work within the new commissioning structures.

The Net Promoter Scores with Friends and Family Test after four hand surgery procedures

2018 ◽  
Vol 44 (3) ◽  
pp. 290-295 ◽  
Author(s):  
Paul Stirling ◽  
Paul J. Jenkins ◽  
Nicholas D. Clement ◽  
Andrew D. Duckworth ◽  
Jane E. McEachan
Keyword(s):  
Patient Satisfaction ◽  
National Health Service ◽  
Health Service ◽  
National Health ◽  
Carpal Tunnel ◽  
Hand Surgery ◽  
Functional Improvement ◽  
Level Of Evidence ◽  
Net Promoter Score ◽  
Net Promoter

The Friends and Family Test, a variant of the Net Promoter Score, was adapted for the National Health Service to evaluate overall patient satisfaction and how likely patients are to recommend an intervention. It ranges from −100 to 100. Positive scores indicate good performance. This study quantifies the scores in 810 patients at a mean of 14 months following four common procedures. The score was 83 for trigger finger release ( n = 103), 68 for carpal tunnel decompression ( n = 467), 62 for surgery for Dupuytren’s disease ( n = 224) and 44 for ganglia excision ( n = 16). Our study indicates that these procedures are highly valued and are recommended by patients according to the Friends and Family Test. The results of the Friends and Family Test correlated well with postoperative functional improvement and satisfaction. We conclude from this study that a compound score based on the Friends and Family Test is a useful addition to traditional measures of patient satisfaction. Level of evidence: II

Are Quality Indicators for Radiotherapy Useful in the Evaluation of Service Efficacy in a New Based Radiotherapy Institution?

2006 ◽  
Vol 92 (6) ◽  
pp. 496-502 ◽  
Author(s):  
Pietro Gabriele ◽  
Giuseppe Malinverni ◽  
Cristina Bona ◽  
Manuela Manfredi ◽  
Elena Delmastro ◽  
...  
Keyword(s):  
Quality Assurance ◽  
Patient Satisfaction ◽  
National Health Service ◽  
Health Service ◽  
Quality Indicators ◽  
National Health ◽  
Case History ◽  
Portal Imaging ◽  
Service Project

Aims and background A number of documents assess the need for quality assurance in radiotherapy, which must be constantly monitored and possibly improved. In this regard, a system that confirms the quality of a department has been suggested and quality indicators have been used to improve the quality of the service. The National Health Service ( Istituto Superiore di Sanità) approved a National Research Project to increase the quality of radiotherapy. The aim of the present study was to analyze the practical feasibility and efficacy of the quality indicators elaborated by the National Health Service study group in a radiotherapy unit. Patients and methods The voluntary accredited program was carried out by the Radiotherapy Department of IRCC in Candiolo from June to August 2002. We analyzed 8 of the 13 indicators according to the National Health Service Project. For this purpose, 133 consecutive patients treated in our Unit were analyzed, and the results are reported according to the appropriate indicator (number of staff related to patients treated, waiting list, case history accuracy, multidisciplinary approach, number of treatment plans performed by CT, number of fields per fraction, number of portal imaging performed per overall treatment, and patient satisfaction). Results The number of professional staff related to the number of patients treated was easy to calculate and it could be the basis for further evaluation. The overall waiting time was 55.4 days, and it changed for different radiotherapy goals. We obtained 80% conformity in case-history accuracy. The number of multidisciplinary consultations performed ranged between 50% and 100%. The number of CT plans was about 1.6 ± 0.9 plans per patient. The mean number of fields performed per day and per patient is 3.5 ± 1.7 and was in agreement with the fact that more than 50% of treatments in our Center were performed with conformal radiotherapy. An average of 16.7 ±10.0 portal imaging per case was performed. The percentage of patient satisfaction with the staff obtained a very high compliance. Conclusions The self evaluation promoted by the National Health Service Project allows the monitoring of the activities of the service in order to asses critical factors and it can be the starting point to improve the quality of the service and to compare national and international quality assurance results.

scholarly journals 140. PATIENT SATISFACTION WITH PARTICIPATION IN CLINICAL TRIALS IN A NATIONAL HEALTH SERVICE SETTING

Rheumatology ◽  
2017 ◽  
Vol 56 (suppl_2) ◽  
Author(s):  
Izolda Biro ◽  
Simon Donnelly ◽  
Carey Tierney ◽  
Hasan Tahir ◽  
Judith Bubbear
Keyword(s):  
Clinical Trials ◽  
Patient Satisfaction ◽  
National Health Service ◽  
Health Service ◽  
National Health ◽  
Service Setting
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