Creating Value Through Information and Knowledge Flow: Lessons from the Public Sector Applied to the Private Sector

2019 ◽  
Vol 5 (2) ◽  
pp. 210-221 ◽  
Author(s):  
Manuel De Tuya ◽  
Monica L. De Tuya
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Information Sharing ◽  
Boundary Object ◽  
Knowledge Flow ◽  
Decision Making Process ◽  
The Public ◽  
Organizational Benefits ◽  
Human Capability ◽  
Cycling Time

Information sharing can be an enabler for generating value. An organization’s ability to disseminate accurate, complete and timely information has been related to higher levels of organizational efficiencies, in turn generating value for customers. An assumption underlying this conceptual article is that organizations capable of sharing information efficiently and effectively have created certain social–technical conditions that make the interaction of stakeholders more fluid and productive, reducing cycling time of the decision-making process. This article will propose how such an information sharing infrastructure may be conceptualized as a boundary object, providing common mechanisms and meanings for all actors involved in moving data and transforming it into knowledge. With these conditions set, we identify that an enabler of value—the human capability to transform data into information and knowledge—can be created, and organizational benefits can be realized in the form of efficient and accurate decision-making.

scholarly journals Service outsourcing decisions – a process framework

2020 ◽  
Vol 13 (2) ◽  
pp. 171-194
Author(s):  
Suvituulia Taponen ◽  
Katri Kauppi
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Cost Analysis ◽  
Private Sector ◽  
Market Analysis ◽  
Decision Making Process ◽  
Service Outsourcing ◽  
Content Type ◽  
The Public ◽  
Public Sector Organizations

Purpose The purpose of this paper is to compare service outsourcing decisions between public and private organizations and against a theoretical decision-making framework to both understand differences across the sectors and to provide an outsourcing framework more suitable specifically for outsourcing (and for the public sector). Design/methodology/approach Multiple case studies, i.e. a study of phenomena (here outsourcing process) at various sites is used as an approach. Findings Findings indicate that public sector organizations are trailing behind private sector organizations in how the decision-making process is conducted and resourced. The authors suggest regular evaluation of service functions internally as a starting point for the outsourcing service decision-making process. Additionally, the market analysis should be done prior to cost analysis and benchmarking as the availability of suppliers more qualified than the internal process defines the make or buy decision. Research limitations/implications The newly developed framework based on empirical evidence includes the following phases: regular evaluation of service functions, market analysis, cost analysis and benchmarking and evaluating relevant service activities. Applying the framework improves the efficient delivery of outsourced public services and brings public sector outsourcing closer to the professionalism currently present in the private sector. Originality/value Choosing between in-house and outsourced service delivery is a fundamental decision in both private and public sector organizations. Previous outsourcing research has mostly focused on the private sector, with limited focus on the public sector’s outsourcing processes, yet understanding of the service outsourcing process is important in ensuring organizational competitiveness and cost efficiency.

scholarly journals Association of the implementation, use and appropriation of information technologies with decision making in the public sector: An exploration of the case of the mayoralty in Bucaramanga, Colombia

2020 ◽  
Vol 6 (2) ◽  
pp. 95-118
Author(s):  
H. Gélvez Díaz ◽  
J. F Reyes-Rodríguez
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Information Technologies ◽  
Decision Making Process ◽  
The Public ◽  
Gradual Process ◽  
The City ◽  
Practical Implications ◽  
Natural Way ◽  
Second Use

This investigation explores the association between the implementation, use and appropriation of information technologies in the decision making process in the public sector. The study adopted a quantitative approach with data collected from the application of a questionnaire to 294 employees at the mayoralty of the city of Bucaramanga, Colombia. Results show that understanding information technologies as part of a structured and gradual process can positively influence those who make decisions, facilitating and speeding up their work. The above requires three previous steps: first, to carry out implementations of information technologies in accordance with strategic planning; second, use those implemented technologies in a prolonged way over time; and third, appropriate such technologies to the point where its advantages are taken grasped of in a natural way to obtain effective results in the development of work activities. The practical implications of the influence of information technologies in decision- making in the public sector are to facilitate and expedite the decision-making process of workers who decide, through the implementation of approval channels, the availability and security of information, the historical evidence and the prioritization of resources.

scholarly journals The Double Side of Artificial Intelligence in the Public Sector

2020 ◽  
Vol 8 (2) ◽  
pp. 151-165
Author(s):  
Isabella Alberti
Keyword(s):  
Artificial Intelligence ◽  
Decision Making ◽  
Public Sector ◽  
Decision Making Process ◽  
Public Servants ◽  
Legal Rules ◽  
The Public ◽  
Italian Case ◽  
Rules And Principles ◽  
The One

The introduction of artificial intelligence in the public sector seems to be both a positive and negative development. On the one hand, artificial intelligence could improve the efficiency of public bodies due to the acceleration of the decision-making process, especially for repetitive procedures to free up public servants. Big data analysis, artificial intelligence, and the Internet of Things applied to the public sector could allow the reshaping of public service delivery. This is so, on the one hand, because data becomes a ‘piece of reality’ and, therefore, the aggregate analysis of data gives a realistic and objective picture of the current society. On the other hand, some concerns arise when artificial intelligence dissociates civil servants from the recipients of their services or affects the rights of these recipients. Scholars are called upon to reflect on the nature of artificial intelligence to overcome obstacles related to the ‘black box’ nature of its functioning and to better implement it in the public sector field. Legal rules and principles in the administrative decision-making process play a crucial role as they risk hindering the development of artificial intelligence in the public sector, as the Italian case-law highlights.

Weighing private preferences in public sector safety decisions: some reflections on the practical application of the willingness-to-pay approach

2017 ◽  
Vol 1 (1) ◽  
pp. 122-142 ◽  
Author(s):  
MICHAEL JONES-LEE ◽  
TERJE AVEN
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Willingness To Pay ◽  
Decision Making Process ◽  
Practical Application ◽  
The Public ◽  
Expert Analysis ◽  
Decision Making Processes ◽  
Regulatory Decisions

AbstractViewed from both an ethical and practical perspective, it is clearly desirable that public sector allocative and regulatory decisions should, so far as possible, reflect the preferences of individual members of society. It is therefore hardly surprising that, in appraising proposed safety improvements, public sector bodies have displayed an increasing tendency to estimate the benefits of such improvements on the basis of values of safety defined in such a way as to reflect the preferences and attitudes to safety of individual members of the public. However, given the technical complexity of many public sector safety decisions, it is also necessary to rely on expert analysis and informed judgement in reaching such decisions, so that preference-based values of safety should be regarded as being only one input to the decision-making process. In addition, the definition and estimation of the values themselves raise a number of practical and ethical questions. The purpose of this paper is to consider the role that preference-based values of safety can realistically be expected to play in these decision-making processes, given these difficulties and limitations.

Developing a Drug Testing Policy at a Public University: Participant Perspectives

2001 ◽  
Vol 30 (4) ◽  
pp. 467-481 ◽  
Author(s):  
Stephen O. Griffin ◽  
Adrienne Keller ◽  
Alan Cohn
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Constitutional Law ◽  
Drug Testing ◽  
Public University ◽  
Decision Making Process ◽  
The Public ◽  
Hard Data ◽  
The Past ◽  
Participant Perspectives

Employee drug testing has been around for more than 30 years. The practice was embraced by private employers early on and is now widespread, particularly among larger companies. The development of drug testing programs in the public sector, however, has been slower and more deliberate due to constitutional law constraints, and perhaps also to a more democratic, convoluted decision-making process. Intensity of interest in drug testing has long subsided with respect to the literature; there are, nevertheless, compelling reasons to revisit this issue. Much of the past literature focuses on drug testing in the private sector, and where public-sector issues were broached (primarily from the legal/constitutional perspective), many have not been resolved. Moreover, many issues confronted by public policymakers have not been identified or adequately discussed. Also, most treatment in the literature has been academic and explicit, whereas analysis in this article is more anecdotal and implicit. Increasingly, policymakers are finding value in qualitative analysis of this type of data, as such analysis fills in gaps and guides utilization of the more explicit data. This is especially true of policymakers in the public sector who are keenly aware that decision making in this arena is often a politically- or socially-sensitive process, and that the hard data alone is insufficient to assist them.

scholarly journals Decision Making in Committees: Transparency, Reputation, and Voting Rules

2007 ◽  
Vol 97 (1) ◽  
pp. 150-168 ◽  
Author(s):  
Gilat Levy
Keyword(s):  
Decision Making ◽  
Career Concerns ◽  
Decision Making Process ◽  
Voting Rules ◽  
The Public ◽  
Voting Rule ◽  
The Right

In this paper I analyze the effect of transparency on decision making in committees. I focus on committees whose members are motivated by career concerns. The main result is that when the decision-making process is secretive (when individual votes are not revealed to the public), committee members comply with preexisting biases. For example, if the voting rule demands a supermajority to accept a reform, individuals vote more often against reforms. Transparent committees are therefore more likely to accept reforms. I also find that coupled with the right voting rule, a secretive procedure may induce better decisions than a transparent one. (JEL D71, D72)

Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

2015 ◽  
Vol 11 (4) ◽  
pp. 89-101 ◽  
Author(s):  
Khalifa Al-Farsi ◽  
Ramzi EL Haddadeh
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Public Sector ◽  
It Governance ◽  
Decision Makers ◽  
The Public ◽  
Technology Governance ◽  
Support Organizations ◽  
Information Technology Governance ◽  
Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

scholarly journals Wind Power Deployment: The Role of Public Participation in the Decision-Making Process in Ontario, Canada

2021 ◽  
Author(s):  
Anahita A. Jami ◽  
Philip R. Walsh
Keyword(s):  
Decision Making ◽  
Renewable Energy ◽  
Public Participation ◽  
Wind Power ◽  
Knowledge Broker ◽  
Decision Making Process ◽  
Energy Investment ◽  
The Public ◽  
Public Opposition

A wider use of renewable energy is emerging as a viable solution to meet the increasing demand for global energy while contributing to the reduction of greenhouse gas emissions. However, current literature on renewable energy, particularly on wind power, highlights the social barriers and public opposition to renewable energy investment. One solution to overcome the public opposition, which is recommended by scholars, is to deploy a collaborative approach. Relatively little research has specifically focused on the role of effective communication and the use of a knowledge-broker in collaborative decision-making. This study attempts to fill this gap through the proposition of a participatory framework that highlights the role of the knowledge-broker in a wind project decision-making process. In this paper, five illustrative wind projects in Ontario are used to highlight the current situation with public participation and to address how the proposed framework could have improved the process. Based on the recommended collaborative framework, perception must shift from the dominant view of the public as “a risk to be managed” towards “a resource that can be tapped”. The developers need to improve sharing what they know and foster co-learning around questions and concerns.

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